MacBook Pro Retina display burn-in?

Just got home from the bar with no replacement. The guy used the firmware BS, after a bit more talk he offered a screen replacement when the parts comes in. I just walked out. I'm going to bar hop, Luckly I live in Los Angeles so there's many apple stores around. The one I went to is in the Grove, I'm goin to try the one in Glendale and Americana tonight.

Yes - The Grove is where I ran into my trouble. Awful uninformed crew there. Please let us know how Glendale treats you. I've found that Glendale is usually better just because they dont have so many tourists there and actually have to be nice to people to make sales.

What i mean is; would Apple give me a replacement if i have an LG screen but no IR ?

NNEU wrote:

What i mean is; would Apple give me a replacement if i have an LG screen but no IR ?

I see no reason why they should. You shouldn't be able to get replacement just because the computer contains a component from a vendor you don't like. You need to have an actual problem such as IR or some other demonstrable deficiency.

Unless of course Apple decides to do a recall on all units with LG screens, but that hasn't happened and probably won't because they usually only do something like that when there's a safety issue. But if you have a demonstrable problem, you've got a valid reason for asking for a replacement (or for them to service it and fix the problem).

NNEU wrote:

What i mean is; would Apple give me a replacement if i have an LG screen but no IR ?

Seems to be a bit too much FUD against LG versus Samsung Retina displays in the threads. 😁

Just because you have a LG screen doesn't equate to the likelyhood of a screen that might be prone to IR. LG/Philips is a major supplier of Retina screens for the laptop. If as JustSayNo says above, unless there is a high number of problem displays you won't get a replacment simply because its a LG screen.

My Retina MacBook Pro is LG based, so far no IR, and no stuck pixels. ( more annoying)

Actually your wrong . You have 14 days to get a REPLACMENT for any reason u see fit no questions asked. And if y read the thread u can see there is clearly an issue with the lg screens (I've already got my replacement coming tomorrow)

fluxmc302 DE, USA

Actually your wrong . You have 14 days to get a REPLACMENT for any reason u see fit no questions asked. And if y read the thread u can see there is clearly an issue with the lg screens (I've already got my replacement coming tomorrow)

You have no choice of what screen vendor you get as a replacment. Yes its great that Apple has a no questions asked policy letting you exchange it 14 days out. Actually they will go a bit further then 14 days, but it has to be a decent reason for exchange. Also if you have Apple care and this is a legit concern you are covered during the duration of your warranty.

Like all forums the people who have no problems are less likely to be posting, then people who have issues that want their issue resolved.

I made a quick AppleScript-based app that will tell you if you have an LG or Samsung Retina Display.

So if you are inexperienced with Terminal, this should make your life a little eaiser! 🙂

http://cyneticsoft.com/downloads/DisplayDetector.dmg

I am another person with the issue. Additionally I have a weird dead pixels.

I've just got back from Apple Store where I've been told that "Expensive types of monitors - like the one in new MBPR, often is experiencing this problem, so it is not an issue." Also additionally I've been told that Apple is so far not acknowledging this as a problem.

I've been offered 3-5 day "repair" that "would probably come back not fixed". Since I cant wait more then 2 days ... I am stuck :|

Hopefully Apple finally will respond to this issue. Probably they are trying to avoid bad press that official statement could cause.

Apple Stores can't provide much support currently so the best bet is to talk directly with Apple Care (1-800 MYAPPLE). Tell them about the retention issue, take a picture of it and show the representatives if possble. They should give you a replacement.

re: bjibj

Aside from spending a huge price premium for a flawed product, I do visual design as part of my work.

Scrolling through a dark-themed app with light text is absolutely infuriating.

Thanks for collecting the data on this. Here's my history:

Week 28: LG with noticeable IR.

returned within 14 days

Week 33: LG with no IR (tested thoroughly)

Was bummed to get an LG twice, but the new one is quite nice. FWIW, I tested 3 display models in the Apple Store at Grand Central in NYC and all 3 were Samsung.

Of course! Grand Central is their most high profile location, no way they are going to put second rate screens there. Very curious about the contrast, brightness, and color comparison as well

Stecube

You are doing a brilliant job providing people the information. Thank you so much. I have been monitoring this threat for some time now and u r making my life a lot easier by updating the faulty and perfect screen list! :) thank you!

Tee

ehntoo wrote:

re: bjibj

Aside from spending a huge price premium for a flawed product, I do visual design as part of my work.

Scrolling through a dark-themed app with light text is absolutely infuriating.

So you are in the category of people for whom this is a serious issue. I recommend getting a replacement.