MacBook Pro Retina display burn-in?

Wow! since you sure about the week and the issue, what would happen to the idea of bad batch!? Mine is on the way (still processing btw) and I hoped the issue is far gone by the time I have it.

May I ask how it happens? After how long? What is the spec and when did you order?

Thanks man

Production year: 2012

Production week: 24 (June)

I would guess all of the first round machines are from ISO week 24.

I don't like the bad batch theory. Its probably more likely that some % will have this issue. Its particularly hard to QA quickly off the production line. This is probably normal for about any monitor type.

I added a thunderbolt display for a really great workstation/docking station setup at home. It works beautifully and no detectible image retension there.

EDIT: By the way, I've had the issue for a few weeks and it seems to be getting significantly worse. The original spot is getting much brighter when the image retentions occurs. The affected area is also extending across the bottom of the screen. I think I have another two weeks before my replacement will arrive (custom build).

Message was edited by: aut0maticdan

I'd imagine that as the pixels get so small, there could be a defect in the system that delivers the electric potential that polarizes the liquid crystals in the pixels. The symptoms of the problem sound like its associated with the polarization not changing properly when there is a significant change in the image. This is just my guess, though. :)

Right after I posted this, they called to let me know its in. I haven't opened it yet, but it was made in the same factory a few weeks later.

Production year: 2012

Production week: 26 (July)

I'll use it a little bit and post back this weekend.

The new one Week 25 has also survived all my tests ....I've been stress testing for the last 16 hours , The only way to replicate this problem is by having an application that will switch back from Nvidea to Intel graphic card ,

I've managed to replicate the issue on the old machine using virtualbox software running unix in the background

http://www.youtube.com/watch?v=V5p14ynZKMs&feature=plcp

The new one has succuessfully passed all my tests, however we have someone reporting the same issue

week 26 see comments above from s.L.D.L., so it could very well be that we all are still affected and the only way to know is when the graphic cards shifts during sleep mode.

In that case I would assume that perhaps maybe apple would come up with new update or the new OS might fix this issue 😟 I will keep it running for few days and update everyone.

cheers

My rmbp was bought last Wednesday and is a week 25 build. I have not seen any burn in image on it yet. Just thought I would let you know.

Mine is a 2.6 and is from week 15 (April). No burn in on the screen but once every day for eight days it has restarted itself.

I might start a seperate thread, becasue how come I have an eight day old model and it was manufactured in April? Could be that I am in the UK.

Mine is the 2.3 model stock configuration(week 26).

Pretty easy to reproduce the issue:

- Change the wallpaper to solid color - dark grey

- make sure the screen won't turn off due to power saving(for at least 30 mins)

- open safari, go to any page and stay there for 20-30 mins

- hide the safari window, a ghost image is shown on the dark background, the area where used to be the safari address bar is the most obvious

( for me, setting the brightness to 7-8 bars makes the issue most obvious. And higher or lower the brightness makes the issue less obvious. So try to adjust the brightness while trying to reproduce the issue.)

I wonder how many of these issues will be resolved with 10.8. I don't know the details, but I have read that 10.8 has graphics technologies that will be optimized for the rMBP and other new macs. It should be out this month, so that would be interesting to see.

The others maybe but not this one. This one is Image Retention or image persistance and it's directly related to the hardware(screen). I don't think they can fix it with a software update or even by upgrading to the Mountain Lion.

GarnetR,

Your issue has nothing to do with ghosting. It is more likely a hardware (or software) issue. If re-installing the OS doesn't fix the problem for you, it's a hardware issue or a defect in the OS that a lot more people would be seing. Assuming you haven't installed any software that may have introduced this problem, your best bet is to bring it to the genius bar, have them diagnose it, probably by doing rebuild of the OS, confirm that the problem still exists, and if so, give you a new Mac.

Hello.

I did a test this morning, and I didn't see any signs of image retention. I hid the dock after the test, as this is the most persistant part of the UI, and saw no signs either. I hope this is somehow helpful.

Production week: 25 (June)

CPU speed: 2.3GHz

I'm sorry to those who got a bad screen, I know how frustrating it is. Don't worry too much though, you can always get a replacement in a few months when all the bugs are iron out. Apple do have very good customer service.

Best.

I have just ordered my Macbook Pro Retina machine which is due to arrive at end of July. This was one of my worries on the screen burn and hence I called Apple. I went through to three different tech guys at Apple Care and they claimed that neither of them had any idea what this was as Apple internally had not reported or commented on any issues with the Macbook Pro screens.

The Apple Care guys however all said that if there was a problem then take the machine back to Apple within 14 days of your purchase and they will have the equipment replaced. However, if you have a custom unit, you may need to wait around 4 or 5 weeks to get the replacement unit.

Apple has been contacted a number of times with this problem, however they have failed to comment on this.

It might be down to a batch of faulty screens or macbooks made on a Friday afternoon at 5pm (kidding).

Anyway, I will still get mine, play around with it for a few days, if the burn appears I will take it back for a replacement.

oldmaster78, I think you posted to the wrong thread accidentally. I've seen you over here as well:

https://discussions.apple.com/thread/4036736?answerId=18798709022#18798709022

🙂

oldmaster78 wrote:

The new one Week 25 has also survived all my tests ....I've been stress testing for the last 16 hours , The only way to replicate this problem is by having an application that will switch back from Nvidea to Intel graphic card ,

I've managed to replicate the issue on the old machine using virtualbox software running unix in the background

http://www.youtube.com/watch?v=V5p14ynZKMs&feature=plcp

The new one has succuessfully passed all my tests, however we have someone reporting the same issue

week 26 see comments above from s.L.D.L., so it could very well be that we all are still affected and the only way to know is when the graphic cards shifts during sleep mode.

In that case I would assume that perhaps maybe apple would come up with new update or the new OS might fix this issue 😟 I will keep it running for few days and update everyone.

cheers

So far, the display on my replacement unit is flawless. I see no image retention whatsoever and certainly nothing like my returned unit.

From my experience, this is not a widespread issue. If you do have it, take your machine to a genius bar because it will only get worse. The retina display is gorgeous!

Whether or not it happens over time related to heat or something similar remains to be seen. I'll post back if any issues come up on my new Macbook.