MacBook Pro Retina display burn-in?

Mishanchik

Guys, it's okay to display LG. Lenovo laptops have a S-IPS displays exactly the same "GHOST ISSUES". This is normal operation of the display. Even the support of Lenovo explains the situation: http://support.lenovo.com/en_US/detail.page?DocID=HT051485

Why this panic?

Thanks for that post that explains why you can get one of these displays to show faint IR for a short time duration after turning up the brightness, selecting a medium solid grey background and just leaving a safari page up for usually like 20 to 30 min with display dimmer disabled.

Some of the other conditions like seeing visable screen tearing or bluring of objects as you move it around the screen, or IR observed with 3 minutes usage are examples of service related issues which should be corrected.

Thanks for the article "Mishanchik".

There are two things to consider here though:

1. Some of us are experiencing IR in a pretty short time period (i.e. under 10 minutes). The article you posted suggests using screen savers, which indicates to me that they're IR problem takes a lot longer time to manifest itself.
   
2. Not all rMBP's are experiencing this problem. If this was the case, then we might just chalk it up to new technology and move on. However, if some displays are NOT having this problem, then NO displays should be having it, because obviously the technology exists to keep this from happening (i.e. Samsung appears to have nailed it). This is definitely a quality issue.

Cheers,

Peter

Mishanchik,

I don't think that the 'hysteria' comment was warranted. Most people on this thread are professionals, and even if they weren't, they simply don't want to pay a large sum of money for a lottery whereby you may or may not get a Samsung display with no image retention at all, or an LG screen with IR problems.

Compare the images of user 'dodgerthat' before http://s1186.photobucket.com/albums/z374/myfoz10/?action=view&current=photo-1-1. jpg#!oZZ1QQcurrentZZhttp%3A%2F%2Fs1186.photobucket.com%2Falbums%2Fz374%2Fmyfoz10 %2F%3Faction%3Dview%26current%3Dphoto-1-1.jpg and after http://s1186.photobucket.com/albums/z374/myfoz10/?action=view&current=image-3.jp g when testing for IR.

This is unacceptable, not for a MacBook, a MacBook Air, nor a MacBook Pro. Unacceptable for any display!

It occurred on mine within 3-5 minutes at every occasion, FYI.

And at the Apple Store where I returned my rMBP yesterday in Montreal, I tested two, and only two, random rMBPs and lo and behold, one had a LG display (problems within 5 minutes of testing) and the other had a Samsung screen (no problems after testing for 15 minutes).

So all that Lenovo rubbish about IPS ghosting being normal may suit the average Lenovo user who is uninformed or naive, good for them or good for Lenovo for playing a quick one on their foolish customers. They probably get their crap from LG or UAO ?

But, but but, *we* are a needy lot, us Apple fans. This is my 18 Apple laptop since 2005, and I have never had a screen with such issues before (besides dead pixels or washed out colors).

The mere fact that the Samsung IPS do no exhibit IR completely invalidates your argument about the 'normality of ghosting in IPS displays' anyhow...

Peace out.

My replacement arrived today:

Another LG Screen week 33 with bad IR

I change another and if also that have problem, i want my money back

I have a week old week 32 machine, Samsung display, still flawless.

Hi, DL Byron:

Thanks for your tips. I followed your instructions and recorded a short video. (https://vimeo.com/47671483)

I noticed that the app window tears at the (right side) corner. Is that what you mean in the 3rd step? Thanks a lot.

This is my 3rd rMBP (week 32, LG panel). I could notice that there is minor IR on my screen, which makes me want to return this machine anyway.

ps. The video should be available after 20 mins.

Third machine today, and its an LG again. Testing for IR now.

Did anyone get an LG display machines replaced with a Samsung one?

If not I speculate that if you had an LG display model, the replacement will be LG and if you replaced a Samsung one, the replacement will be Samsung.

I had the Samsung one but I'm current in the process of exchanging it because of cosmetic defects.

Yes.

Just written to Tim. Getting desperate here! Surprised some are getting 3/4 replacements, and I've yet to be agreed one... Appreciate most people are seeing the issue in the first two weeks, for me it showed just outside (but must have always been there, that's the main dispute I have the AppleCare guys...)

Ha and what would you know, third LG replacement has IR as well and i have only been testing it 4 mintues. Absolutely ridiculous. How do i email Tim? I'm not happy as ive now made so many trips and phone calls because of this poor QC!

I ordered mine on 5th August, shipped 10th and due for delivery tomorrow... though shipping status hasn't been updated so I've no idea if it's coming tomorrow or not?!

After coming across this thread I am getting a little nervous about the ghosting issue... I didn't know about it until after ordering. Wonder if I should have waited abit longer?

Anyway, after putting my serial number (from invoice) into www.appleserialnumberinfo.com it tells me mine is either from Batch Week 6 (Feb) or 33 (Aug). My question is, how can it be from week 33, since THIS week is 33. It was shipped in week 32. So does that mean I'm getting a Week 6 one? Which puts me in greater fear of problems! But I find it strange that an order from August would be such an early one - surely with the demand, the earliest manufactured ones have already been sold?

Oh, btw, I ordered 2.6 / 16 RAM / 512 SSD.

This is my first mac. Been waiting since last Xmas to get one. They'd better not send me a ***** screen!

Your method worked for me.

Can you use this method to show a genius that your computer is broken, or do you need to do the IR test and then show him the result ?

Let me preface this by saying that I am going on my third computer (first one had cosmetic damage; second had an LG screen, picky about the colors, agree Samsung screen has better overall quality). That being said, I haven't been dissatisfied with any of the customer service interactions I've had. Some people are going on their 4th new computer. And, although Apple did bring this situation on itself by using two screen manufacturers with one of the manufacturers turning out a superior product, I can attest to how easy setting up a replacement is (1st replacement even happened outside 14 days). I think it is a bit outrageous to suggest that the Apple of today is not the apple of 5, 10, or 15 years ago. I've been with Apple my entire life and I can say that the few times I've had to deal with AppleCare have been a pleasant experience that would serve as an excellent example for other companies. And, as far as new defective Apple products are concerned, more people are purchasing Apple products than ever before (in addition to the products themselves using new technology). So, if Apple previously sold 1 million units and .01% were defective, only 100 people complained about it. Now, if they have the same error rate but ship 10 million units, 1,000 people will be complaining about it. Their quality or reliability hasn't changed, more people are simply purchasing the defective units and subsequently jumping to invalid conclusions about Apple's quality control. I don't understand why people have to idolize or **** Apple. It's a reasonable situation that seems as though it is being handled reasonably (look at everyone on this board who has had a new replacement computer).

I would count yourself among the lucky. Namely because many other users on here are having a much different experience. If only a fraction of the customers were having this issue, then it would stand to reason that when the first unit had been received and was defective that the second with the resolve that issue. Instead, what we're seeing is that multiple replacements are continuing to have this issue and that the issue is not being addressed. Therefore, creating a much more frustrating situation for the Customer.

I can attest to LG screens in other Apple products, and the fact that those screens are generally pretty poor in the quality department. iMac, iPad, Air, and iPhone. It's pretty sad when you can instinctually look at a computer screen and know whether or not it was from Samsung or LG potentially from Apple.