MacBook Pro Retina display burn-in?

High-death,

I think to say all LCDs have ir problems is a bit misleading.

I, and many others here can't creat it on LCD panels on other pcs (in my case on an alienware m17x and a dell Inspiron) with an image left in for 1 hour. My MBPr did it in 5 minutes.

If I could do it on the other PCs leaving an image on there for 8 or 10 Hrs it may be interesting, but I think most would not consider that a problem, so not relevant. But on the research I have done, there does not seem to be anything inherent in the technology to cause this problem.

Anyway, All the above is beside the point, as is any other apple products and their problems.

I have not seen a single complaint against the Samsung panels wrt ir in the new MBPr, but lots against the LG. Again this shows it is not a technological limitation, it is inconsistent quality between the two suppliers.

If Apple made all future MBPrs with Samsung panels, this problem (and thread) would dissapear for this product. Their quality department need to solve the issue and weed out the defective panels currently in their pipeline with 100% inspection on their production line.

DrAndyWright,

If you think all LCDs having IR is misleading, tell that to the Apple geniuses who said that to many posters here when they tried to return their Retina. I didn't said that, they did. BUT, technically speaking, every single LED-backlit display has to have some level of IR, since they use phosphors. The IR level depends on the phosphors used. So your reasearch is limited and you probably don't even know what to look for. I can post a number of scientific papers on the subject, but just google for LED/plasma phosphors, it should be enough. Anyway, I didn't bring this subject here, nor have I ever said all LCDs suffer form that and I please ask you to show where in ANY post of mine did you get this from?

Second, I have no idea why are you even telling ME about your other display and not being able to reproduce the IR on them?? At the same time you are saying that no other apple product matters to this discussion, really??? So, all the hundreds of posts of people comparing their Retina to their other LCDs and older Macbooks is trash?? Having no stanrd to compare the problem is good, you should just keep quite and ignore all the other displays EVER sold by Apple and simple CONCLUDE, out of nowhere, that SANSUNG is perfect, LG is trash.

What is this, trying to convince yourselves that IR has never been there before, eventhough it HAS CLEARLY been present on the IPAD3 displays, older Macbooks, both by Samsung and LG.

So checking the history of Samsung and LG panels is nothing more than being responsible and avoiding hurried conclusions such as: "If Apple made all future MBPrs with Samsung panels, this problem (and thread) would dissapear for this product."

If Sansung had to supply all of then, wouldn't we find the same problems we find in the samsung retina displays for the iPad, like leaking and IR??

I will repeat the question fo the FIRST POSTER (TOPIC CREATOR):

"Has anyone else experienced this? Is this a normal thing that I just have to get used to? "

How can you answer if it is normal, WITHOUT COMPARING to toher displays???

So again, if you are not a moderator or admin restrain yourself from trying to censor any sort of useful comment to the truly interested readers who want information about the whole problem instead of a simple defect propaganda to get what they want out of the people at the Apple Store.

High-death,

No need to shout.

As a builder of pc's for 20 years with an engineering background, I know a fair bit, don't presume on knowledge. IR is not a practical problem for most LCD displays. An IR problem in 5 minutes is....that is the issue.

As a former director of quality myself, I am familiar with this type of scenario and it's solution from a customer satisfaction point of view.

Again, we don't need a lot of other comparisons. We know they can build MBPrs without noticeable IR by feedback from people on this thread. So all it requires us they supply that quality of product to ALL of us as we all paid the same price (depending on model)

Personally I don't care if it is Samsung or if they fix the LG product, all I know is I won't accept poor quality when I know they produce the same product without that problem

I am not trying to moderate (though if I did I would remove the caps lock from your keyboard - read a netiquette guide sometime), but focus on the problem those of us with the MBPr are experiencing, not those of iPad or iPhone or old MacBooks are experiencing (all of which I own with no dicernable issues)

I won't bother to respond again. This thread was about IR on MBPr, hijacking it for other products is not constructive. I will only post when I receive my replacement to add to the statistics on here on Apples response to the problem.

High-death,

Sorry but couldn't help but post this :

"LCD monitors use a very different method for producing the image on the screen Rather than phosphors being used to generate the light and color, an LCD has a white light behind the screen and then uses polarizers and crystals to filter the light to specific ."

The retina display is just a specialised LCD with "depth" to increase pixel density. Perhaps your knowledge needs a brush up as phosphors play no part :)

As to IR, it is more properly called image Persistence :

"image persistence on LCD monitors is caused by the continuous display of static graphics on the screen for extended periods of time. What this does is cause the LCD crystals to have a memory for their location in order to generate the colors of that graphic. When a different color is then displayed in that location, the color will be off from what it should be and instead have a faint image of what was previously displayed."

So it is a common phenomenon, but for most monitors, manufacturers have managed to reduce the effect such as you dont notice it.

In the case of the LG panels discussed here, this is not the case as its easily noticeable after 5 minutes, whereas for the Samsung panels discussed here it was not noticeable.

DrAndyWright,

I also have a degree in Electrical Engineering, and I guess that if you really knew about this subject you would confuse LCD with LED-backlit LCD. Since LED-backlit ones all use phosphors and suffer from some level of IR, some notciable some not. This is a fact!

Feedback form people in this thread includes my feedback and evey other person who can come and post a feedback telling that other displays do have the same problem or not, including iPad Retina displays from Samsung. The same feedbacks you are trying to censor here. So i find all this info constructive and it is directly pertinent to the first poster who created the thread BTW. So, i don't care about what you think is constructive or not. Usefulness of diverse feedback, factual and technical information are always constructive to me eventhough they go against certains people interets.

And who told you to accept and low quality here? And don't come telling me about etiquete when you are trying to play "OWNER OF THE TRUTH AND EGOTISTICAL SHERIF OF THE THREAD"

But checking back at some of your past posts in this thread i can see that 50% of them are spent talking about Sansungate and whoever holds the patents for the Retina Display, Sharp or which other company, you even said "However, Samsungare developing a newer version of the Amoled tech that they use in their phones, expect to see a Retina competitor in near future."

So you even brought Samsung propaganda of their phones and stuff in this thread, and you think your posts are more relevant than my direct comparison with other RETINA DISPLAYS FROM APPLE ITSELF and the display manufacturers that we are discussing here.

So, keep your censorship for yourself and spare me of this c...

I just noticed this problem today. I ordered the lapton about 2 days after it came out and it was delivered within 3 weeks. I checked the terminal and its LG. I called apple and set up an appoitnment at the genius bar for tomorrow. I hope they fix this problem for me. I'll ask for a samsung replacement to see if they agree. I will post back tomorrow and let you all know how my issue is resolved.

DrAndyWright,

The Retina Display as any other LCD display from APPLE and most other brands nowadays is LED-Backlit display, all of them. therefore they all use phosphors and phosphors are responsible for ghosting, Image Retention, Flicks and some other issues related to PWM (Pulse-Width Modulation). I can link a post from the the AVS Forum where i discuss that if you want. But good that you now acknowledge, even if still in confusion, that IR is standard for LCDs.

In spite of all these issues with LG displays, as I have been following the thread from the beginning, I finally decided to take the risk and ordered a BTO rMBP anyway. Unfortunately, my parents will only let me return and receive replacements for a week into school, and the first one has not arrived yet. I have about two weeks as of now. Hoping it has a Samsung display.

I do have a few questions. Are "advanced replacements" just higher priority, faster replacements? How can I ask for one if my first laptop turns out to have image persistence?

Although it is understandably hard for Apple to give this information, how have some of you guys been able to request Samsung-made displays? Could you please tell me?

Lastly, if I get an LG display, do you think I should return it immediately even if it has no IR? I've read that some of you guys had LGs with no problems, but later developed IR after the return period expired.

Thanks in advance for your help. Would be much appreciated! 🙂

Rocky007 wrote:

I just noticed this problem today. I ordered the lapton about 2 days after it came out and it was delivered within 3 weeks. I checked the terminal and its LG. I called apple and set up an appoitnment at the genius bar for tomorrow. I hope they fix this problem for me. I'll ask for a samsung replacement to see if they agree. I will post back tomorrow and let you all know how my issue is resolved.

I'll be curious to see what they say when you ask for a Samsung screen replacement because when I asked, they said they had no way to determine the manufacturer prior to installing it (and most likely after installing it unless they are familiar with the terminal command to get the info, which they probably are not).

shayster98,

I just received an LG a couple of days ago. As of yet I see no IR problems, if anything only very faint after a 30-45 min test. But regardless I am not very happy by the yellowness of my screen (and I have not achieved much success from trying to calibrate it manually). The LG-return dilemma has kept my brain whiring over since I stumbled across this forum a few days after it arrived, but I have now decided to return it before the 14 days is up.

Even though it appears IR free at the moment, the yellowness bothers me, and so does the potential that IR may develop in a few weeks or so. So I think I am going to try reordering once it's returned, and if that one is LG too I will just return it straight away and wait for a month or however long it takes for all these issues to be resolved - and for Apple to at least make some kind of official statement about it all.

While some might think I'm being abit rash, as my LG screen isn't suffering from IR (at the moment?!), I just don't have any confidence in this product now. There seem to be alot of issues going on, and they need sorting before I will feel happy giving up £2000! I am a new convert to Apple - I still have an albeit older personal PC, but have been using Apple at work in the last year, and I waited for months for the new macbook pro before I made the switch. I guess a few more months of suffering with my old PC won't kill me, but it sure is frustrating as I already waited since Christmas for the new release!

As for your question about requesting a samsung screen - I don't believe it is possible. The only way of knowing which screen it is, is to run the terminal command once you have the mac in hand. The serial number doesn't tell you that info. So even Apple don't know what you're being sent.

Good luck with yours, whatever decision you make! Post back with any updates.

Thanks Apples_8212! I guess even if it has no ghosting there's still a potential for it to develop, and the fact that the native white-point of the LG screen is also wrong deters me. (Although the LG floor sample in the Apple Store's color seemed fine to me, but there was no Samsung to compare it with. Furthermore, it even had IR.) Do you guys know how to get an advanced replacement and what really is it?

Although it seems pretty impossible to find out the display manufacturer before turning on the computer, as the only known way is that Terminal command, I seem to remember reading in this thread that some people asked AppleCare for a Samsung display and they got one, but they didn't know whether it was a coincidence or not.

High death,

Peace man, you won't live to a big age getting so worked up.

Thanks for the technology lesson, I will read a bit more.

But again, technology is irrelevant, user experience is everything.

Users here experience bad ir on some panels (Lg) and not on others (Samsung), many of these being people who have compared both.

So apple CAN build MBPrs without noticeable ir, that's all that matters. They are accepting back ones that exhibit noticeable ir therefore they know it is not supposed to be noticeable.

All I want (as I am sure is the case for all here) is a screen that performs as expected with no noticeable ir in normal use (as we know is possible from those with the good panels)

Is anyone expecting their MBP w/Retina display to ship this week or next week (original order or replacement)?

"May the Odds Be Ever in Your Favor." (just watched movie, couldn't help it).

DrAndyWright

"All I want (as I am sure is the case for all here) is a screen that performs as expected with no noticeable ir in normal use (as we know is possible from those with the good panels)"

God bless you with this! Pray for all of us also!

Very well said, agree with you completely - all this needs is a major news channel and thousands of users will become aware.