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  • WireD64 Level 1 (0 points)

    Is there a way we can start to figure out if we can use serials numbers on the boxes to find a samsung display?


    Maybe if everyone could list what screen they have and the serial numbers on their boxes, we can start to establish a pattern between LG and Samsung.

  • Ronald Burgundy Level 1 (0 points)

    Received my second MBP 2 days ago. Confirmed it was an LG, and like all LG displays, this one shows IR. Using the grey background, I can read the content of browser windows when the lock screen is up. So not only is it annoying, but also a privacy issue.


    This one is week 34 (August). 2.3/16GB/256 BTO.

  • rrahimi Level 3 (615 points)

    Not sure if that would help much.


    There are two dozen major components and several hundred minor ones if you break it down. The serial number would be significantly longer than it is now to be able to reference every component's manufacturer.


    The only way to link SN and display vendor is to use Apple's internal systems to identify the machine and all its details. Those tools are not available to you and I. There was talk of some system called 'Ripley' somewhere around here. I'm not too sure how real that is.


    The assembly week or plant might provide a pattern.

  • WireD64 Level 1 (0 points)

    Well im going into apple on friday and im going to try my hardest to see if i can get them to find me a samsung screen, if they cant get me one then i will not be giving them my £1800

  • Tadziak Level 1 (0 points)

    I just sent my 1st replacement (Samsung) back to Apple due to pressure mark. Now will have to wait another week or so for a new one from China. But I don't have much hopes, probably will get an LG with Image Retension...Hopeless fight.

  • WireD64 Level 1 (0 points)

    Yeah plant would be worth looking into? id imagine LG and Samsungs come from a different production line?

  • rrahimi Level 3 (615 points)

    I talked to Apple Store (retail) and Apple Store (online), in case of the latter with management representatives. They have been all exceptionally helpful with multiple replacements and the eventual refund but were not able to have any components customized outside of what is available publicly.


    For my custom order unfortunately it's not possible to pick one at the store either.


    If Apple Store agree to open boxes for you until you get a Samsung that would be pretty good.

  • rrahimi Level 3 (615 points)

    I would imagine after Samsung and LG produce the part, it is shipped to another facility to be distributed to assembly lines. If there's only one, then there would be no pattern to find. If they ship in numbers regardless of vendor that also means no pattern. Why I emphasized on 'might'.

  • WireD64 Level 1 (0 points)

    Yeah i get ya, im determined to go against the grain and get a samsung on the first try

  • georgechalkiadoudis Level 1 (0 points)

    Not all the LG panels have problems.


    After 30 days for my first Retina and two days for the second everything is OK. Both have LG panels.

    Especially the first is 24/7 running from day one until now! It passed the test numerus times.

  • rrahimi Level 3 (615 points)

    Heh. Just got another "Get to Know Your New Mac" email.


    Thanks for rubbing it in Apple.

  • lel62 Level 1 (0 points)

    I am the one who posted originally about Ripley and have received various MacBooks. First let me tell you that its very difficult to even get a manager to admit to having this system so you would need to go to one of the Apple stores and try to find a real friendly manager. I have a few friends who work at Apple and this is the only reason I even know about. I assure you it is real. FYI, I went to the Apple store last week to exchange my Base Retina for the Mid. BIG MISTAKE! The one I returned had a Samsung display but the new one I received had a LG. I opened up iCal and in a matter of 4 minutes there was IR as plain as day. I pointed it out to the manager of the store and he tried to tell me that it was part of the technology! I showed him all of these blogs and he wanted no part of it. He went to the back and after about a half an hour he came out with another unit and told me that was it, if it was not to my liking that I would not be able to exchange it again as I have had way too many returns in the past (other items) and could either live with it or get a refund. I opted for a gift card with the hopes that Apple would fix this but I am not that confident they will at this time. Its going to take pressure from the Tech media at very least to get them to fix this issue. I urge everyone on this site to stay on the subject at hand and maybe we can collectively find a way to get some action. As for the Ripley system, he flat out denied any knowledge of it and I could not throw my friends under the bus who have helped me in the past with the Ripley system. Once again, it is a real system so try your best to get someone to use it for you.

  • rrahimi Level 3 (615 points)

    I see. Either way this won't be applicable to my custom order. Hopefully it'll help others.


    Maybe as more new and existing Retina owners notice this it would become more public. I've seen average users live with things much worse than this though.

  • Sebdude Level 1 (5 points)

    Crap, i think if they replace the whole unit is just best option. IMHO, replacing the screen on machine which is only 1.5 months is crazy. Once they start fidgeting on your machine, chances are quite large that something else will break as well.. In my previous 2009 MBP was repaired 5 times, of which 3 of them with logic board replacements.  Whole process took 4 months,  but they finally replaced the machine. It all started with a faulty headphone jack That's the one I sold to get my rMBP..


    So I really hope AppleCare will replace and not fix my machine tomorrow.. You'd expect better service when your buy a $2000+ machine, it aint no 300 dollar pc..

  • geok-mobi Level 1 (0 points)

    Hey George that is good news. Ελληνας? Where did you get it? I'm in Greece and I just order one! Hopefully the panel will be ok :/ i just could not wait anymore.