I just got my machine back today repaired at the store. Took about 44 hours total from drop off to pick up. It is a Samsung! No one told me that they are only replacing with Samsung screens, but it is nonetheless. In fact, when I went to go run the terminal command, it was already in the grayed out area / bash history. So they ran the command themselves at the Apple store after they replaced the screen. I guess they don't know what the screen is themselves before they put it in! Glad they ran the command to check. This obviously means they are more aware of the situation than they are admitting...That or the genius there was more aware and figured they'd double check for me.
The screen has no dead pixels or light leaks fortunately. I do see what people mean by yellow tint though. To me, this is how Apple displays have always looked though. They typically have a warmer white point setting than PCs. Also when you calibrate the monitors with a Spyder, they also even take on a warmer tone for color accuracy. I don't consider this a problem because you can calibrate your monitor. Even by eye if you go to system settings and make it as blue as you want. So honestly, I think it's a matter of personal preference in this case and I'm willing to bet anyone calibrating their LG screen would end up with slightly warmer tones anyway. So unless it's screaming yellow, I don't consider it a flaw or defect at all. Plus, for what it's worth, it's easier on the eyes. So less eye strain.
Anyway, what did it take? A lot of persistence. I went into the store, they sent me out immediately acknowledging the issue but saying there was no official fix for it and there was nothing they could do. They refused to replace the screen and they didn't know of any test when I mentioned it. I called AppleCare and over 2 hours later (lots of time on hold and talking to a machine that never understood my serial number) I came out with a repair number. Which was lucky, I think because I had a rockstar AppleCare guy, because at first it was "take it in to the store so they could run the test." Oh right, the test they didn't know about? Anyway, I took that repair number in to the store and no questions asked; a straight up fix. Sure it took 2 days, but it was over the weekend and I now can put this whole issue behind me. Thank God.
I truly hope everyone else can get their screens fixed. This is a horrendous nightmare and it really could have been an easier process if Apple just acknowledged the issue and were willing to repair it outright. However, I do believe that more and more employees are becoming aware of this issue. I'm sure no doubt to the persistence of this thread and all of us calling them and bringing our machines into the store. I feel the more the employees can physically see and learn about this issue, the more sympathetic they will be and the easier this entire process will be for everyone.
I also believe that because there are not enough (whatever the magic number may be) people with this issue, they will not issue a recall. They SHOULD IF your screen is an LG. They could very easily make a downloadable application that runs the command tells you yes or no with regard to recall eligibility. End of story...But I don't think they will, I'm with everyone else here that they are just trying to sweep this under the rug as "normal." Those who don't notice or fall for it won't replace and that saves them money.
I noticed the repair bill on this was just over $700 if I had to pay it as I signed off on the repair. So this does sting for Apple and I do hope they can get money back from LG.
Good luck to everyone else out there. Call AppleCare.
mittense
Level 1
(1 points)
aut0maticdan
