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  • rrahimi Level 3 Level 3 (615 points)

    Maybe the do that intentionally to limit the number of displays they "have" to replace...  I hope people who don't know better aren't just going home after being told "No, this one's OK" and just accepting the situation.

     

    Yes, the Apple test has been designed to hide the issue. It's copied exactly from the test that started on this thread with one exception: They chose a different background color that hides the problem.

     

    My only suggestion is keep the system warm before going in for the test. Get there earlier and do something CPU intensive. It makes the IR "feature" more pronounced.

    Seems kind of stupid to me, if they know that the LG is more prone to this issue and the Samsung has shown itself to be almost completely reliable in this issue, why on earth would they even offer up the possiblity of an LG screen?  Just means they've increased their chance of having to do it AGAIN...

     

    It's the "You're holding it wrong" approach to customer service.

     

    Hope your replacement is Samsung. Plenty have gotten Samsungs recently for replacement. This is basically the reason I encourage people who are within their 14 days to return using NQA policy. It's the only way to maintain control of the situation. I do understand that your IR showed up after several weeks though.

  • mcbaobao Level 1 Level 1 (0 points)

    Anyone notice all the new samsung screens are warmer/yellower than previous samsung screens? I have two side by side week 40 and week 27...

  • rrahimi Level 3 Level 3 (615 points)

    Well, when I found out I have a LG, I was scared a bit regarding everything what was written here, but it really seems to be perfect. I ordered it at apple.com on the 26th of August and received on the 4th of Sept in Washington DC.

     

    Have we heard this story before....  see you in a month.

     

    I would say that none or very few people who are satisfied with LG screens would come here and write to you about it. When you are happy with your product you don't care about forums like this, generally speaking.

     

    You don't care about forums when you are unhappy about a product either. Majority of people who have a problem don't come to support forums. The go to Apple Store, call Apple support or AppleCare, visit Bestbuy, etc.

  • rrahimi Level 3 Level 3 (615 points)

    Do they both have the same color profile? They physical display is unlikely to have changed but I'm wondering if Apple has modified the default profile to make Samsungs look more LG.

  • mcbaobao Level 1 Level 1 (0 points)

    Is there a way to load the profile from my earlier rMBP? Both are using default Color LCD but the new one is ML and the first one is still using Lion

  • Barry Fisher Level 3 Level 3 (655 points)

    What background color do they choose?  I see it best at 3333 gray.

  • perky_pat_x Level 1 Level 1 (0 points)

    I know this thread is focused on the rMBP but it seems the iPhone 5 has the same issue. It also suffers from image retention as the rMBP!

  • Sound Evolution Level 1 Level 1 (0 points)

    Oh does it? Well then Apple didn't lie, it is "normal" for (AH)-IPS screens. However it is for me not "normal" that Apple choosed to live with that whith their drive for "perfection"

     

    Especially knowing Samsung produce LPS panels who doesn't suffer from IR.

  • Tadziak Level 1 Level 1 (0 points)

    I just called Apple, wanted to return my rMBP and get a refund (after 4 replacements) and they are making me difficulties with returning because I had so many replacements. Has anybody ever had a problem like that? I'm on my last day of 14 day return period...

  • Sound Evolution Level 1 Level 1 (0 points)

    That is kinda ackward. Like it is your fault you had 4 replacements....... It is their fault for delivering a faulty product up to 4 times.

     

    In my case, I made the agreement with Apple Customer Relations that if the 4th is a bad screen again I get a refund.

    Tadziak wrote:

     

    I just called Apple, wanted to return my rMBP and get a refund (after 4 replacements) and they are making me difficulties with returning because I had so many replacements. Has anybody ever had a problem like that? I'm on my last day of 14 day return period...

  • DomdiDom Level 1 Level 1 (0 points)

    Wow, they really have no shame, can't believe they would try to cross that line.

     

    Another reason to not give them more than one chance, instead of giving you some sort of discount for getting it wrong 4 times their minds go to stealing your money.

  • EugenK90 Level 1 Level 1 (0 points)

    Just called apple. After waiting to long for the replacement screen they offer me to exchange the whole machine.

    Hopefully they gonna pick it up on monday.

     

    The nice advisor on the phone knew about the LG and Samsung problem and said that they "should' deliver the 'right' one...hoping for a sammy this time.

  • Apple0229 Level 1 Level 1 (0 points)

    Ok just a hint of hope for all LG owners inclusive of myself,I got in touch with a senior executive as i gave a call to him cause of me going paranoid over what's happened over the last month or so.He told me that Apple Engineer's are aware of this issue and the weasels image retention test was to evaluate the degree of burn in each Retina Mac had suffered from.Since Apple needs to outsource it's display from 2 different firms having different technologies Samsung's PLS obviously being less prone to IR did not suffer from this issue cause the inner clamshell didn't get that hot what they have observed in comparison with LG.Now IR happens as a consequence of pixels getting stuck and polarized which he said could be tackled by a firmware on which apple is working on.That's why on replacements and playing lottery games people still used to get hands on an LG rather than Samsung and that's why Apple hasn't stopped producing rMBP'S with Lg retina's.If so would have been the case that screen burn in was highly progressive and permanent the production of such display's wouldhave been halted in the pre production stage only since Apple "the world's largest firm"is not a fool to have not recognized this issue during testing and before placing order's in bulk it would have handed over an exactly similar specification list to both LG and Samsung.

    I m just hoping that this turns out tto be true and the pain that all of us are going through in this forum gets over ASAP

  • JDThree Level 1 Level 1 (55 points)

    Sounds like a load of PR hornswoggle to me.   The technicians I dealt with yesterday when going through the internal technical notes specifically said that the issue is not something that can be addressed by software or firmware updates.  This seems more in line with Steve Job's "reality field"...  Would love for Apple to prove my assumption wrong though.

  • Sound Evolution Level 1 Level 1 (0 points)

    If this is truth, why Apple keep sending people replacement over replacement? Why is not every Apple center imformed about this, and ont heir turn refer to the coming software update to the customer