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MacBook Pro Retina display burn-in?

1271769 Views 9,422 Replies Latest reply: Apr 14, 2014 1:55 PM by SonGuko RSS Branched to a new discussion.
  • JDThree Calculating status...
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    Oct 7, 2012 9:30 PM (in response to Danny Swish)

    I can't prove it as I got a Samsung, but back on page 264 someone got part number 661-7171 and verified they had an LG...  Yes they could be lying to me, but I'm not prone to conspiracy theories and don't lie myself so I generally fail to assume everyone else is lying.  Lack of proof isn't proof of lack, which ***** for us athiests. 


    The one on 264 could be an anomoly, wrong shipment in response to the order, or he's misinformed.  But considering how well the local Apple store was with me, no BS'ing or trying to get out of a repair (the one who did the test on my laptop has done tests on a lot of them, said it's one of their most common issues), I have no reason to disbelieve when the guy who fixed my laptop tells me that others he fixed received LG displays again when using this part number...

  • rrahimi Level 3 Level 3 (615 points)
    Currently Being Moderated
    Oct 7, 2012 9:33 PM (in response to JDThree)

    I second this. For a part that is supposedly feature/spec wise the same and has existed since initial release, it doesn't make sense to have a separate part number.

  • Danny Swish Level 1 Level 1 (10 points)
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    Oct 7, 2012 9:34 PM (in response to JDThree)

    I suppose your'e right. But I did read another part number and it was an LG. *Shrug*


    I just hope luck is on my side with my appointment Tuesday. My IR is so bad that I could leave something up for twenty seconds and see it against a grey background for more than a minute.

  • Barry Fisher Level 3 Level 3 (655 points)
    Currently Being Moderated
    Oct 7, 2012 10:55 PM (in response to rrahimi)

    The graphic switching is a bad idea and I've always heard some people have had little problems.  One article on the rMBP first came out suggested that the hardware could not support the screen resolution but I haven't seen any others.  In fact, turn off the switching and it performs brilliantly. With this IR problem, what's going to happen is, that you all are going to turn in your MBP's so many times, Apple will stop allowing the practice and then we'll never get any satisfaction.  If you are past the 14 day mark, why not just wait until the problem with the IR is solved and then get it repaired, if you are within the 14 days and you can't live with the IR, send it back and just wait until the issue is resolved in production.  This whole exercise of buying, turning back, getting an LG, turning it back etc and so on, is just so unproductive. What other company anywhere would continue to do that?  Yes let Apple know about the problems loudly and often but this revolving door practice is rediculous and unproductive.  i don't mean to jump on the pity party and the righous indignation, but its really gotten pretty silly. You can rile each other up all you want til your hair falls out, but its going to get fixed when it gets fixed.  Do you want it fixed right?  Or just throw another batch of screens that either have IR or are so yellow that people are turning those back? 

  • Locoroco Calculating status...
    Currently Being Moderated
    Oct 8, 2012 12:32 AM (in response to Danny Swish)

    similar treatment here.  I was bounced around 2 frontline Applecare Advisors before being routed to a "permanent" Relations Advisor, who said that they were unware of the issue.  After several frustrating calls, I pointed out Apple's IR webpage to the advisor, who subsequently checked back with her technical counterpart said that their technical people were aware.  She then said that IR is "normal".


    Sounds Familar?

  • q4y2 Calculating status...
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    Oct 8, 2012 1:31 AM (in response to mittense)

    Just got my macbook pro back from apple`s support in denmark, my macbook how got a samsung screen. I told them explicitly that I would have a samsung otherwise I would return it immediately again.


    And I sent this, from one of the replays


    I know for a fact that they can see the part number they're ordering, so do ask them for it. Will part # 661-7171 be a Samsung display? Well, every person on this thread who's had their screen replaced with this part number has received a Samsung display. That's about all I can tell you.

    Good luck!


    I do not know if it helped ? But now I have a samsung screen and no burn-in.


    And it may be me but I think the color is more natural on this screen. But this is perhaps more a matter of personal taste.



  • 3nids Calculating status...
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    Oct 8, 2012 2:33 AM (in response to q4y2)

    Received my CTO today 2.6/16/512, week 39 on chipmunk and 40 on appleserial.


    Got a Samsung! Feeling good. I had 5 rBMP on order at student price, and was prepared to send them back until I get a Samsung. Glad I don't have to play this game.


    Thanks to all posters for raising this problem, good luck to all those who are stuck with LGs, and I'll continue to spread the info.

  • Tadziak Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 8, 2012 4:22 AM (in response to 3nids)

    So, as the new week starts, I wonder how many of you guys are expecting new rMBP over the next few days?


    Would be very interesting to see how Samsung vs LG numbers are shaping nowadays (around week 40 of production). Please keep us updated!

  • frocco Level 1 Level 1 (10 points)
    Currently Being Moderated
    Oct 8, 2012 4:47 AM (in response to Tadziak)

    Since I have an LG and cannot replicate the IR and am within my 14 days, what do I tell apple why I want to exchange? I am getting mixed responses here. Some say I have a good computer and enjoy, others say the IR will appear in time.

  • DomdiDom Calculating status...
    Currently Being Moderated
    Oct 8, 2012 6:30 AM (in response to frocco)

    You don't need to tell them why. RETURN IT, there's nothing mixed up about it. There is nobody that has a good LG panel. They're about to go are have gone IR. Apple reps are NOT consistantly helping and they are often saying "sorry, there's nothing we can do" once you're outside 14 days, that's vile and in my world, criminal.


    To you people that are withing 14 days, return return return if you have an LG or a samsung or LG with yellow or light bleeding. As for scratches, that's not that big a deal to me but if it is to you then return it also.


    One other thing. I can't find ANYWHERE outside of Apple where an expert calls it "normal". The only thing I've read is some expert calling it a production issue. The fact that other companies using ips panels DON'T suffer from IR tells me there's nothing "normal" about IR.

  • frocco Level 1 Level 1 (10 points)
    Currently Being Moderated
    Oct 8, 2012 6:40 AM (in response to DomdiDom)

    Is there an easy way to restore all my programs when exchanging mbp?

    I am getting tired of reinstalling everything.

    I also installed windows 7 with some games.

  • nsalha Calculating status...
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    Oct 8, 2012 6:43 AM (in response to mittense)

    I am going to buy a MBPr tomorrow from Hamburg (Germany) and this thread made me to rethink about it--especially when considering the crazy price tag of 2100 Euro. I can't believe that Apple quality get in such mess. This is really dissappinting. They claim it is the best proffessional notebook evar made! And it is the "best ever made" because of its display, and now I see such concerns about this "best ever made" display. Should I wait till the issue is officially announced to be solved or what? I'm thinking to give it a try and join the party.


    Do Apple notice that this thread is one of the longest claim list for one single issue! It counts in so far 298 pages! And it is over than 5 months old. This is rediculous.

  • ormi81 Calculating status...
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    Oct 8, 2012 7:53 AM (in response to mittense)

    Got my custom ordered rMBP this morning.. Built last week and has an LG display.

  • ColdDevil Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 8, 2012 7:56 AM (in response to nsalha)

    Besides the problems with the display the machine is the best thing I've ever used. I definitely can recommend it!


    Maybe it is possible to open a MBPr and see which panel you got before you buy it. Good luck! I hope you will get a Samsung panel.

  • MLMcMillion Calculating status...
    Currently Being Moderated
    Oct 8, 2012 8:03 AM (in response to mittense)

    I've posted an open letter to Tim Cook and Apple regarding the issue on my site:


    I've also sent this letter to Tim Cook's public email.


    I'm interested to see what comes of this, if anything.


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