Since it is the third day the new iPhone 6 launched in retail store, hundreds of people waited there to buy it. My dad and I were waiting there the whole night too. So early in the morning about 7am, they started to give out the reservation code. Shortly after everybody signed up for what they wanted, a stuff coming out saying because of the system error there was ZERO AT&T gold iphones available. so everyone who chose a gold phone has to choose another color which they less prefer. Then my dad and I were waited online and directed to a cashier at the counter.
The stuff(her name is Breezy showed on her ID, P.S.I did not feel breezy at all when I was helped by her) did not greet us after I said hello to her. Then we were told two of the silver 64G phone we ordered were out. We have to chose the next available thing which was space gray 64G. So I asked if I can get gold 64G since I saw someone behind me got their gold phones. Then Breezy started to get attitude and yelled at me I told you the only available thing is 64G, he reserved his first so that he gets his. I was like, Ok, I got it, you don't have to yell. I was upset about they fact she's yelling at customers, so I asked the stuff next to her if she can double check it for me. This stuff said she couldn't help me since Breezy already told me the phone was out of stock.
When she helped my dad to proceed his credit card, some verification problem went up so she called up the credit card company. The credit card company wanted to talk to my dad to verify the cardholder. Since my dad came here few years ago and he is old, so he know very little about English. I translated the call for him and he said some basic answers to her question. The phone was then given back to Breezy, then the credit card company asked her to describe the people using the card, she said there were a man and a woman standing here, she's his friend or whatsoever. I reminded her that I am the daughter. She's still on the phone asked if the credit card company wants to decline the transaction or give the verification code, and then spoke in a much lower voice, I RECOMMEND YOU TO DECLINE THE TRANSACTION...I couldn't believe what I just heard. Despite her very unfriendly attitude that she yelled at me, she also said she wanted the credit card to be declined. I interrupted her, asked if I can speak to the credit card lady with more information. But she didn't allow me. I was tired of her attitude and felt insulted, maybe she was discriminated against us because we were not from U.S. I asked why she was being so mad at us and if there was a problem. She said she was not but her face already skewed to a wired composition. Another stuff jumped out and backed her up saying she wasn't mad she was just helping us. I didn't want to talk back to them I just want to finish my purchase so I said Okay and kept quiet. After another 5 min of verification, she proceed the traction for me. I said thank you and we walked out.
I understand there are a lot of people in the store so everyone is busy, but I feel no matter how busy it is we are still customers. A little bit manner is necessary. You don't have to be nice but can you at least being a little bit polite? I'm not here to look at an angry face and felt like being annoyed. This might be my worst decision to come to the store instead of ordering online! I've learned it in the hard way.
