Complaint regarding Apple Store (Trafford centre) UK

This is regarding the Trafford Centre Apple Store.

I was there the other day. I had my 2 year old daughter with me. She was asleep in her pushchair so I decided to visit the store. I was stopped at the door and was told I couldn't come in with the pushchair. I saw 10 other people with pushchairs/prams and I asked 'what about them?'

I was given no real answer but 'Busy'

I explained I could easily walk through the store with the pushchair. but was told 'too busy'

I said if you are that busy that I cant walk around the store then the store is over capacity and not safe.

I was told I could leave my daughter in the pushchair outside the store. I flipped my lid, said a few harsh words. I asked for the manager but was told they were too busy to see me.

I was disgusted.

I've been an apple customer for years. Never have I been spoken to or dealt with like this ever from anyone.

A busy store like it was that day was not safe if no room for pushchairs etc. Each display table had approx. 30 - 40 people around and I counted 8 tables I think. add to this approx 40 people looking at the wall displays. lets say 250 people in one shop.

What do you guys think?

ML1980 wrote:

What do you guys think?

What we think is irrelevant. If you have a complaint with the store, you should take it up with the store manager or their superior.

My experience on launch days at Apple Stores is that they do restrict the number of people in the store at one time.

worst experience ever!

El móvil es un iPhone 6s Plus tiene pocos días, lo lleve porque la batería no funcionaba ya que cada ves que lo cargo baja a 40% en menos de 3 horas, tampoco funciona la pantalla y así se lo explique a un chico, luego a la Manager t y a otro. Hicieron caso omiso diciéndome que no tenía razón tras hacerme esperar 3 horas más y habiendo dicho que tenía prisa porque tenía el dentista ( cita que perdí) la Manager me hizo esperar hasta LAS DIEZ Y MEDIA de la noche y me dice: bueno creo que hay que cambiar el móvil veo que no funciona pero ahora no puedo porque no están mis compañeros. La Manager creo que se llama Karine y es americana, el peor servicio que he recibido. Me dijo que volviera el viernes o el sábado después de mi viaje y me darían uno de los que tienen "reciclados" cuando por ley tendrían que darme uno nuevo. Espero que solucionéis este problema y me llaméis pronto porque no sólo estoy insatisfecha, molesta y disgustada sino que mi móvil no funciona y esto interrumpe mi trabajo y vida en general

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I went yesterday to the Apple Store because my brand new IPhone 6S plus didn't work ( battery last up to 6 hours and the touch screen doesn't work properly plus some apps close themselves ..)

They told me that they couldn't replace it and that I've to wait for the Genius Bar... I wait 5 hours then someone assists me and told me that my phone was ok I disagree since it is not the first iPhone I have and I was using it as I used the last one. Then the manager came and said the same thing and arguing with me... Lind story short I ended up at 22:30 in the evening just with the manager i. The store and she a said ( I think her name is Karine): oh.. I see the phone doesn't work well, i can't replace it now because is too late so come tomorrow ( I've told her more than 5 times that I was traveling until Friday..) and i replace it... I missed the appointment with the doctor and went to bed very late having a trip the following day.. Now I have to trust her and believe that when I come back she's going to replace it. This is unbelievable, I should have my phone fixed by now.. I'm traveling and this interferes with my work and my daily life.. I hope someone from Apple read that and solve the problem because apple customer service shouldn't be this awful

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VIR_15 wrote:

I hope someone from Apple read that and solve the problem because apple customer service shouldn't be this awful

No one from Apple is reading here. There have been numerous suggestions in this thread on how to properly handle complaints. Did you bother to read the thread? Did you bother to follow any sensible procedures? Or are you just ranting here to people who can't help you and whose interest in your experience is minimal?

Braddber9126 wrote:

It's been a few years since i wrote this post. But what is clear is that Meg St._Clair either works for or is associated to 'APPLE' in some form!

Yes, I am. I buy their products and I participate in these forums. They have also given me, among other things, a tee shirt (long sleeved, quite nice), a pencil, a key chain, a pen and a notebook.

Apple does have channels for dealing with problems with their retail stores. What hasn't changed since you started this thread is that this forum is not one of those channels. You are doing people a disservice by encouraging them to post here. Nothing can be resolved here.

So did you ask to speak to the manager? Call back later to speak to the manager?

Unfortunately, these are user to user forums, so Apple will most likely not read your post; you can use the feedback though:

www.apple.com/feedback

I wrote it within the two languages so everybody can read how awful was the service in REGENT STREET because of the manager (woman) I mentioned within the previous message