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Level 1

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New Macbook pro keeps freezing and acting up?

I just got my nre 13in macbook pro last thursday (June14) and since then it was froze thrice. One was when I was downloading a game demo, and two more times when I was trying to watch a movie online. The whole system just froze each time, and I had to force shut down by holding down the power button then powering it back up. Then most recently, when I was on a skype call, the whole screen just blacked out, and my call was dropped etc, and it turned back on by itself after 10-20 seconds. I'm new to this whole mac thing, is there anything I should do? Or well, what should I do?

MacBook Pro (13-inch, Mid 2012), Mac OS X (10.7.4)

Posted on Jun 17, 2012 9:57 AM

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longlivetheskis

Level 1

10 points

Posted on Jun 17, 2012 10:02 AM

If you're trying to do a lot with Safari, open a lot of apps, or play games w/ heavy graphics, then it can freeze up. For me, if I have Facebook, Twitter, and Tumblr up then it gets really slow/freezes. How much do you have downloaded to you Mac?

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KyleTwit

Level 1

0 points

Sep 10, 2012 12:58 PM in response to Patopipp

This is not the same issue. The OP is specifically dealing with Adobe Flash video playback. Your issue is more of a hardware failure or overheating issue. You could try reinstalling the OS to fix any software probems, but I'm thinking it is probably hardware related.

Patopipp

Level 1

37 points

Sep 10, 2012 6:02 PM in response to KyleTwit

I'll wait until 10.8.2, then if the problem persists I'll go to premium reseller and ask them to check for hardware issue. I hope it's not hardware related because they'll have to ship the new logic board to my country and it takes 90days (they don't sell MBP over here, just MBA).

Sep 10, 2012 6:08 PM in response to hockeyfan89

just a update...once I installed mountain lion the issues no longer persists. I suggest visting a apple store if there is one near you and see whats up.

KyleTwit

Level 1

0 points

Sep 10, 2012 6:11 PM in response to Patopipp

Yeah, if it is all of that then it isn't a software issue, unless it is a system specific software corruption on your particular machine. I would try booting from an external source to see if the problem still exists. Probably a hard drive failing. Remember if you have a spinning hard drive that you can not move the system when it is running and do not move it until the computer is completely asleep (the white light starts to pulsate).

Also, make sure your hard drive isn't full. This is for the OP as well. Full hard drive will cause kernel panics when playing flash video or utilizing other hard drive intensive activities. When you say "freeze" you have to be specific. Does the screen turn darker and provides you with an error message? This is a kernel panic.

Oct 15, 2012 3:58 PM in response to Zimmick

I am also having this problem when I play Guild Wars 2...I'll go into an area and if too much happens at once, it'll freeze up. Also I notice from time to time on my Google Chrome Internet browser, it'll tell me shockwave crashed when watching videos and or on a chat site. I'm wondering if anyone who has switched to Google Chrome Canary as found this problem to be fixed? Let me know, thanks!

New Macbook pro keeps freezing and acting up?