Previous 1 3 4 5 6 7 Next 220 Replies Latest reply: Nov 26, 2014 6:50 AM by kostia78 Go to original post
  • k.e.j. Level 1 Level 1 (0 points)

    I too would love to be contacted by Apple about this. I can reproduce this issue almost every time now.

  • Brenda Bell Level 1 Level 1 (5 points)

    When I called Apple Care yesterday, I pointed them to this thread -- maybe it did some good even though they weren't very helpful on the phone.

     

    @k.e.j. Thanks for the "open in low-res" tip. Fingers crossed.

  • k.e.j. Level 1 Level 1 (0 points)

    Well, setting some suspect apps to 'open in low res' made things better, but not perfect.

     

    But, I have found that setting energy saver preferences to never put the display to sleep solves this for me.

    This significantly cuts your battery time, but it's better than constantly dealing with the glitches.

     

    BTW: Here's how I can make it happen almost every time:

    Set energy saver preferences to put display to sleep in 1 minute.

    Open all my 'normal' apps, one or more of which - I suspect - cause the problem.

    Put the MBP in screen saver mode and wait the 1 minute, till the display turns black.

    Wake it up - voila: the glitches are almost always present.

     

    Note: I'm set up to require password for screen sleep and screen server. Not sure if that contributes to the issue.

  • chromecast Level 1 Level 1 (0 points)

    This is a cross post from:

    https://discussions.apple.com/thread/4044589?tstart=0

     

    This is happening to me too. Once the macbook goes to sleep with the lid closed for a few hours, upon waking, I get this everytime. I dont have to reboot though since it seems to be resolved (temperarily) by toggling the resolution in the "displays" system preference.

     

    http://imgur.com/a/eTsHT

     

    I sure hope this is a software issue because taking this thing back is such an inconvenience. Is there an Apple engineer on here that can comment if I should hold tight for a future fix or return the laptop?

  • Sulli1 Level 1 Level 1 (0 points)

    I am also getting this issue. I have suspected Chrome for causing this this issue, and am now only using Safari to see if it makes any difference.

     

    We'll see what happens. Glad i'm not the only person with the issue.

  • GarnetR Level 1 Level 1 (0 points)

    > they're blaming it on "apps that haven't updated to support the retina display".

     

    Yeah, they asked me to remove a Tuxera NTFS driver.... Really???

     

    They were also suspecting VMWARE stuff, and wanted me to remove/uninstall VMWARE too. I haven't put VMWARE to use yet, so its not a big deal, but it is something else to do.

     

    But I have needed to switch screen resolution a few times today, and that seems to work around this screen problem.

  • aktowns Level 1 Level 1 (0 points)

    Took mine in, as i was getting ghosting aswell, they gave me a new mbpr and did a full restore with what was on the previous one. I'm running the same apps as always, not getting any glitching anymore though

  • oldmaster78 Level 1 Level 1 (0 points)

    thanks aktowns

    that means they truly had bad batch of screens , I was also told by apple to return mine, so I will do same thing and update everyone in the next few hours

     

    cheers

  • djayb11 Level 1 Level 1 (0 points)

    I too faced the same burn in/ghosting problems along with the glitches and artifacts displaying after resuming from sleep. I talked to an Apple Care rep yesterday about the problems. They had me reboot my computer and do some other tests, and nothing seemed to help the issue. So, they set me up with a replacement product that should ship to me soon. I sure hope some of the problems with the new rMBP are software issues that will be resolved with Mountain Lion. This is my first Mac so I'm disappointed to some degree. But glad the rep I spoke to was very helpful. 

  • neiled Level 1 Level 1 (0 points)

    Having exactly the same issue.

    I was just demoing it to some friends and waking from sleep gave exactly the same sort of glitches that are referenced here. To be clear, i'm not talking about ghosting, burn-in or anything just seemingly software graphical glitches.

     

    The only things I'd had running that time were Chrome Canary (could be the issue I suppose) and Safari and iTerm2.

    I was running in the highest selctable resolution setting but moving to the 'retina' setting cleared it up for now. This is probably the 3rd or 4th time in a week I've seen the issue so it's definitely not every time.

     

    I'll track this thread for a bit longer but will contact apple care if I don't hear anything. I'm also going to try leaving it in the retina mode for a bit to see if that helps...

  • oldmaster78 Level 1 Level 1 (0 points)

    Dear neiled

     

    I know exactly what you are talking about ......why and how ......

     

    the reason being there seems to be software drivers issues between Nvidea and intel , this issue occurs when the system in sleeping mode ( meaning when the system in idle mode and shift from nvidea to intel graphic )

     

    the temp solution :  disable automatic graphic switching and you won't have this problem anymore

     

    could you please refer to this link and report the manufacture date of your machine ..

    https://discussions.apple.com/message/18829277?ac_cid=tw123456#18829277

  • bn8959 Level 1 Level 1 (0 points)

    I experience exactly the same issue. For me it *always* happens when resuming from sleep, on battery and when VMware Fusion was running when it went to sleep. If I quit Fusion, the problem goes away without reboot. I'm running in the 'looks like 1920x1200' mode.

  • Tucker1988 Level 1 Level 1 (0 points)

    This also happens to my Retina MBP. However, I've foudn that when I go to Twitter for Mac, and quit it, it usually pops back to normal. Perhaps there is some truth to non-optimized apps causing the issue.

  • Compton_Fett Level 1 Level 1 (0 points)

    I also have the same problem of screen tearing (or "a blocky display if you will) when the rMBP wakes from sleep. I did a clean install and did not install any third party applications. The problem still persisted and can be repeated consistently when I let the screen saver to activate and then the screen go to sleep.

     

    Here's a picture of my screen for Apple's techies: https://dl.dropbox.com/u/345710/photo.JPG

     

    Not sure if I should return the machine or wait for an software update. Naturally I would prefer the latter. I can be contacted by Apple for further information.

  • jp harber Level 1 Level 1 (0 points)

    I replaced mine yesterday, but still have the same issue ... My guess is that it is software related because when you change the resolution (whilst the issue occurs) it fixes itself ... Even just flicking through resolutions will fix it.

     

    Hope a fix comes soon!

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