Apple Software Update Blank List Issue

I have not seen ASU working on any of our Windows machines in quite awhile.

July 12 2012

Apple Software Update (v 2.3.1) not working for me either.

Same issue:

When you launch software update, it brings up the progress bar display briefly...never showing any progress..then closes without completing progress. Blank list shows no new programs available. Additionally the 'Tools' top menu option has greyed out options for 'Restored ignored updates' and all but 'open downloaded updates folder'. In my case I KNOW that there are 'ignored updates' that could be restored...b/c I ignored them previously.

The only other Apple s/w on my system (XP SP3) are: Quicktime (v 7.7.2 1680.56); and Apple Application Support (C:Program Files\Comon Files\Apple\Apple Application Support

So far, multiple attempts to run Apple Software Update has produced the same disfunctional results. Running ASU directly from the program folder made no difference. Repairing ASU from CTL Panel\Add-Remove Programs did run thru it's process and supposedly repair ASU but subsequent re-runs of ASU have been equally disfunctional.

I am having the same problem that everyone else is reporting. It is happening on two computers running Windows 7 Ultimate 64-bit. I can't remember the last time I was able to run it. It's taking a long time for Apple to fix this problem.

I am also experancing this issue on my windows 7 ultimate x64 bit machine I have this problem for quite awhile since last time everyone experancing this issue too and Apple still haven't resolve it yet.

I am also experiencing this issue. I am using a brand new Win7 x64 machine, I downloaded iTunes fresh from the webpage and when I activated ASU to download the other software, it didn't work. It still isn't working and by reading these posts it seems like it's a problem with Apple's servers.

What amazes me is that this post was made in mid-June and today is July 16, almost exactly a month has passed and we still don't know for sure what's going on, or if it's being fixed or what.

As always, Apple is painfully and irresponsibly secretive when it comes to making mistakes.

did you try re-downloading it or again uninstalling it and downloading it again.

And how would re-installing help a non-responding server? This is an Apple-side issue, if you monitor your traffic, you'll see that clearly: Apple Spftware Update Server rejects connections from Win x64 machines. But yes, for the record, uninstalling and reinstalling the ASU was the first step I took.

Hi, I'm having problems too on the machines running Windows XP. ASU opens up acting as if it's checking for new software, then it shows a blank list! This started about a month ago. I tried re-installing and got nowhere so I figured it was a server problem on Apples end and assumed it would resolve itself. Apparently not!

I'm in Upstate NY, by the way.

Same here -- both on existing Macs, reimaged with an image that worked last year, and a fresh bootcamp/windows install -- I get blank lists. (Windows 7 64 Enterprise SP1)

I've been having this issue for over a month too. I'm suprised it hasn't been fixed yet.

I have the same problem, i uninstalled everything itunes, quicktime and apple software update, i installed them from the beginning but noithing it keeps on appearing blank. I run them on windows 7 64bit....

Looks like it might be working now, I've tried it on 3 Win 7 machines this afternoon and it has worked where it did not work this morning.

Tagging on here...

Apple Software Update just worked for me as well. Immediately retried and had a successful run thru again. So let's hope it sticks.

There is an issue with the latest release of QuickTime that caused this issue to begin with. I tried everything to fix it. That is until today when I got this brainstorm of an idea. I wondered what would happen if I load QuickTime first, leave it open, then open Apple Software Update. Much to my puzzlement, ASU worked exactly like it is supposed to. The only problem now, which I do not personally care, is I can no longer update QuickTime from within itself. That is somehow boinked now that ASU is working. It tells me it can not access the server, or something along those lines. I have been unable to get it to work again. Keep that in mind when you do this fix. I'd rather update everything in ASU anyway. The whole thing is just very weird. I let Apple know of my issues, and my findings. They are supposed to be looking into it.

Great? "for me it is..." and you fail to mentin which version of Windows.... XP, 7, 8??? So I have WXP and the path you describe is not there. Nor is there adequate informaiton to do a search and find the exact file name.