Previous 1 2 3 4 5 Next 66 Replies Latest reply: Oct 14, 2012 10:13 PM by Craig Luis Go to original post
  • Dale Eshelman Level 1 Level 1 (0 points)

    Great? "for me it is..." and you fail to mentin which version of Windows.... XP, 7, 8??? So I have WXP and the path you describe is not there. Nor is there adequate informaiton to do a search and find the exact file name.

  • mrroulo Level 1 Level 1 (0 points)

    Same problem here. Sad that Apple eiher doesn't care enough or can't fix this issue. I tried running the updater with Quicktime as suggested and it doesn't work. I have a feeling it is simply hit or miss whether the server is working.


    Dear Apple, you should fire the individual responsible. How many potential converts did this cost you?

  • Apfelkacke Level 1 Level 1 (10 points)

    That is unbelievable embarrasing for Apple... some hundred billion Dollars in cash, but can't afford somebody to fix this small problem!!


    A clever guy found the problem for them (DNS issue!), yet MONTHS later Apple hasn't FIXED this crap!


    Here's the workaround:

  • Dr_Mabuse Level 1 Level 1 (0 points)

    I have the same problem. The Apple Software Update says New software is available but the list is blank. I tried all the tips i found from uninstalling to reinstalling, DNS host file entry, running the softwareupdate.exe as admin but nothing worked.


    I hope they can fix this soon.


  • chcn Level 1 Level 1 (45 points)

    I'm having the very same problem described here. Two more symptoms:


    1. Apple Software Update does not seem to even know about what is currently installed. I updated iTunes to 10.7 and the iCloud Control Panel to 2.0, each by downloading and running the installer from, but when I look under Apple Software Update > Edit > Preferences... > Installed Updates, it lists iTunes 10.6.1 and iCloud Control Panel 1.1.0. It doesn't list QuickTime (which is also installed) at all. So  I wonder if there is also a problem with some registry entries or something.
    2. Also, when I try to update QuickTime from within QuickTime itself (Help > Update Existing Software...), I get this message after a bit of a wait: "A connection with the QuickTime software server could not be established. This computer may be having trouble accessing the internet or the server may be offline." When I tried to update iTunes 10.6.1 to iTunes 10.7 from within iTunes, I had a similar failure, except that instead of giving me a wait and an error, it just did nothing. That's when I downloaded the full installer and ran that instead.
  • chcn Level 1 Level 1 (45 points)

    P.S., overriding the DNS lookup by adding an entry to my hosts file as described at worked for me. So this definitely appears to be a server-side issue.

  • Craig Luis Level 1 Level 1 (0 points)

    I called Apple about this issue on Wednesday (October 10), and actually managed to get it escalated. Late Friday afternoon (October 12), the rep called me back and said someone was able to duplicate the issue, and it had been sent to the engineers at the appropriate department. As of this evening, my Apple Software Update on a 64 bit Windows 7 install is magically working again.

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