1 2 3 4 Previous Next 58 Replies Latest reply: May 19, 2014 7:49 PM by dje0986
iamjayse Level 1 Level 1 (0 points)

I recently purchased a new 15" Macbook, non-retina.  I've experienced numerous kernel panics, sometimes giving me the "You must restart your computer" message, or sometimes it just freezes, causing me to restart. 

 

They have all occured while using Google Chrome, and if memory serves I've had a YouTube or Newgrounds video playing during each one (flash related?), and upon starting up again I receive the same error report, each one including the line

 

"BSD process name corresponding to current thread: Google Chrome He"

 

I've seen a lot of other discussions and questions that have basically remained unresolved.  Other users suggest stop using Chrome and wait for an Apple update, and others suggest taking advantage of the 14 day no-questions-asked return/exchange period.

 

My question is, is this a problem that is affecting all new Macbooks?  Will getting a new one solve the problem? Is this problem fixable via an update, or is it a physical hardware issue or something?

 

The only solution I've heard is from another user who says they went to a Genius Bar and one of the employees said it was a problem between the Intel HD 400 graphics card and Google Chrome's flash and that it will be fixed in an update.

 

What should I do? Is getting a new one worth it? Or just wait for an update?


MacBook Pro, Mac OS X (10.7.4)
1 2 3 4 Previous Next