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New 2012 Macbooks, Google Chrome, and Kernel Panics

I recently purchased a new 15" Macbook, non-retina. I've experienced numerous kernel panics, sometimes giving me the "You must restart your computer" message, or sometimes it just freezes, causing me to restart.


They have all occured while using Google Chrome, and if memory serves I've had a YouTube or Newgrounds video playing during each one (flash related?), and upon starting up again I receive the same error report, each one including the line


"BSD process name corresponding to current thread: Google Chrome He"


I've seen a lot of other discussions and questions that have basically remained unresolved. Other users suggest stop using Chrome and wait for an Apple update, and others suggest taking advantage of the 14 day no-questions-asked return/exchange period.


My question is, is this a problem that is affecting all new Macbooks? Will getting a new one solve the problem? Is this problem fixable via an update, or is it a physical hardware issue or something?


The only solution I've heard is from another user who says they went to a Genius Bar and one of the employees said it was a problem between the Intel HD 400 graphics card and Google Chrome's flash and that it will be fixed in an update.


What should I do? Is getting a new one worth it? Or just wait for an update?

MacBook Pro, Mac OS X (10.7.4)

Posted on Jun 19, 2012 3:05 PM

Reply
58 replies

Sep 13, 2012 10:43 AM in response to iamjayse

It's been a while since this thread was updated. So, does Mountain Lion solve the four-times-a-day crashing problem with Chrome or not?


Aside from Chrome, this MBP crashes at least once or twice a day all by itself. My 2007 era machine was rock-solid for five years and almost never crashed. Gotta love progress.


I am loathe to "upgrade" to Mountain Lion, as I hate the fact Apple is iOSifying the Mac Operating System. But if it solves my crashing problem, I guess I'll do it.


They are breaking with convention (Save as), and royally screwing over long time Mac users. Rather unpleasant to open apps now, and always see the last documents you had open. I do not want my OS that smart...stop trying to "help" me.

Sep 15, 2012 2:11 PM in response to Patopipp

Why!! WHY !! WHY!!!

Ive been at this for several weeks: happens when I use you.tube or QuickTime

APPLE GIVES ME THE RUNAROUND



Interval Since Last Panic Report: 107869 sec

Panics Since Last Report: 4

Anonymous UUID: DFF30576-55A0-4DFE-9EBC-B28071F5DC65


Sat Sep 15 16:50:31 2012

panic(cpu 0 caller 0xffffff80002c473a): Kernel trap at 0xffffff80002b3818, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0xffffffffffffff89, CR3: 0x0000000020586041, CR4: 0x00000000000206e0

RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x000004e7e31ed685

RSP: 0xffffff8075d03d88, RBP: 0xffffff8075d03d18, RSI: 0x0000000000000000, RDI: 0x000004e7e31ed685

R8: 0xffffff800d614900, R9: 0xffffff800b41db98, R10: 0x0000000000000000, R11: 0xffffff80002da8d0

R12: 0xffffff800d614a98, R13: 0xffffff800d614900, R14: 0x000004e7e31ed685, R15: 0x0000000000000000

RFL: 0x0000000000010807, RIP: 0xffffff80002b3818, CS: 0x0000000000000008, SS: 0x0000000000000010

CR2: 0xffffffffffffff89, Error code: 0x0000000000000002, Faulting CPU: 0x0


Backtrace (CPU 0), Frame : Return Address

0xffffff8075d03a30 : 0xffffff8000220792

0xffffff8075d03ab0 : 0xffffff80002c473a

0xffffff8075d03c60 : 0xffffff80002da0cd

0xffffff8075d03c80 : 0xffffff80002b3818

0xffffff8075d03d18 : 0x0


BSD process name corresponding to current thread: plugin-container


Mac OS version:

11E53


Kernel version:

Darwin Kernel Version 11.4.0: Mon Apr 9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64

Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74

System model name: MacBookPro6,2 (Mac-F22586C8)


System uptime in nanoseconds: 5392994518484

last loaded kext at 1623300714466: com.apple.driver.AppleUSBCDC 4.1.17 (addr 0xffffff7f80747000, size 16384)

last unloaded kext at 1743359249439: com.apple.driver.AppleUSBCDC 4.1.17 (addr 0xffffff7f80747000, size 12288)

loaded kexts:

  1. com.apple.driver.AppleHWSensor 1.9.5d0
  2. com.apple.filesystems.autofs 3.0
  3. com.apple.driver.AudioAUUC 1.59
  4. com.apple.driver.AGPM 100.12.42
  5. com.apple.driver.AppleMikeyHIDDriver 122
  6. com.apple.driver.AppleHDA 2.2.0f3
  7. com.apple.driver.AppleUpstreamUserClient 3.5.9
  8. com.apple.driver.AppleMCCSControl 1.0.26
  9. com.apple.driver.AppleMikeyDriver 2.2.0f3
  10. com.apple.driver.AppleIntelHDGraphics 7.1.8
  11. com.apple.driver.AppleIntelHDGraphicsFB 7.1.8
  12. com.apple.driver.SMCMotionSensor 3.0.2d6
  13. com.apple.driver.AppleSMCPDRC 5.0.0d0
  14. com.apple.driver.AppleSMCLMU 2.0.1d2
  15. com.apple.iokit.IOUserEthernet 1.0.0d1
  16. com.apple.iokit.IOBluetoothSerialManager 4.0.5f11
  17. com.apple.Dont_Steal_Mac_OS_X 7.0.0
  18. com.apple.driver.AudioIPCDriver 1.2.2
  19. com.apple.driver.AppleLPC 1.5.8
  20. com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d0
  21. com.apple.GeForce 7.1.8
  22. com.apple.driver.AppleMuxControl 3.0.16
  23. com.apple.driver.AppleUSBTCButtons 225.2
  24. com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.5f11
  25. com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
  26. com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
  27. com.apple.driver.AppleUSBTCKeyboard 225.2
  28. com.apple.BootCache 33
  29. com.apple.driver.AppleIRController 312
  30. com.apple.driver.AppleUSBCardReader 3.0.1
  31. com.apple.iokit.SCSITaskUserClient 3.2.0
  32. com.apple.driver.XsanFilter 404
  33. com.apple.iokit.IOAHCISerialATAPI 2.0.3
  34. com.apple.iokit.IOAHCIBlockStorage 2.0.3
  35. com.apple.driver.AppleUSBHub 4.5.0
  36. com.apple.driver.AirPort.Brcm4331 530.4.20
  37. com.apple.driver.AppleEFINVRAM 1.5.0
  38. com.apple.driver.AppleSmartBatteryManager 161.0.0
  39. com.apple.driver.AppleFWOHCI 4.8.9
  40. com.apple.driver.AppleAHCIPort 2.3.0
  41. com.apple.iokit.AppleBCM5701Ethernet 3.1.2b2
  42. com.apple.driver.AppleUSBEHCI 4.5.8
  43. com.apple.driver.AppleACPIButtons 1.5
  44. com.apple.driver.AppleRTC 1.5
  45. com.apple.driver.AppleHPET 1.6
  46. com.apple.driver.AppleSMBIOS 1.8
  47. com.apple.driver.AppleACPIEC 1.5
  48. com.apple.driver.AppleAPIC 1.5
  49. com.apple.driver.AppleIntelCPUPowerManagementClient 193.0.0
  50. com.apple.nke.applicationfirewal

Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f16

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.198.4.20)

Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: Hitachi HTS545032B9SA02, 320.07 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 5

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 4

USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 7

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4

USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3

Nov 24, 2012 3:36 PM in response to iamjayse

I've been having the same trouble, but it only started recenlty. Happens when I use Digi CoreAudio Manager. I am on a 13-inch thunderbolt macbook pro, running 10.8.2. This is ridiculous Apple, you need to get your kernel together.

Interval Since Last Panic Report:  815977 sec

Panics Since Last Report:          1

Anonymous UUID:                    5A736979-7927-6068-6AF9-CE0219F74D45

Sat Nov 24 15:21:01 2012

panic(cpu 3 caller 0xffffff802802c151): "Spinlock acquisition timed out: lock=0xffffff80286b92f8, lock owner thread=0xffffff803a6cfaa0, current_thread: 0xffffff803aaa4550, lock owner active on CPU 0x0, current owner: 0xffffff803a6cfaa0"@/SourceCache/xnu/xnu-2050.18.24/osfmk/i386/locks_i386.c:363

Backtrace (CPU 3), Frame : Return Address

0xffffff81196c3370 : 0xffffff802801d626

0xffffff81196c33e0 : 0xffffff802802c151

0xffffff81196c3420 : 0xffffff802802c0d9

0xffffff81196c3440 : 0xffffff80280419a3

0xffffff81196c3490 : 0xffffff8028138b8c

0xffffff81196c3500 : 0xffffff80281426f5

0xffffff81196c3560 : 0xffffff802813a7e7

0xffffff81196c3680 : 0xffffff80281d0508

0xffffff81196c3970 : 0xffffff80281dc295

0xffffff81196c3a90 : 0xffffff80281dbac3

0xffffff81196c3ce0 : 0xffffff802839813a

0xffffff81196c3dd0 : 0xffffff80283a08ad

0xffffff81196c3ed0 : 0xffffff80283a0535

0xffffff81196c3f60 : 0xffffff80283e1533

0xffffff81196c3fb0 : 0xffffff80280cea1d

BSD process name corresponding to current thread: steam

Mac OS version:

12C60

Kernel version:

Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64

Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333

Kernel slide:     0x0000000027e00000

Kernel text base: 0xffffff8028000000

System model name: MacBookPro8,1 (Mac-94245B3640C91C81)

System uptime in nanoseconds: 4571360704231

last loaded kext at 122785521415: com.apple.filesystems.smbfs          1.8 (addr 0xffffff7fa86ec000, size 229376)

last unloaded kext at 159420881225: com.apple.driver.AppleUSBUHCI          5.2.5 (addr 0xffffff7fa8a42000, size 65536)

loaded kexts:

com.paceap.kext.pacesupport.snowleopard          5.8

com.splashtop.driver.SRXFrameBufferConnector          1.4

com.splashtop.driver.SRXDisplayCard          1.4

com.Cycling74.driver.Soundflower          1.5.2

com.digidesign.iokit.DigiDal          9.0.6f4

com.globaldelight.driver.BoomDevice          1.1

com.rim.driver.BlackBerryUSBDriverInt          0.0.74

com.apple.filesystems.smbfs          1.8

com.apple.driver.AppleHWSensor          1.9.5d0

com.apple.driver.AGPM          100.12.69

com.apple.driver.AppleMikeyHIDDriver          122

com.apple.driver.AppleHDA          2.3.1f2

com.apple.driver.AppleSMCLMU          2.0.2d0

com.apple.driver.AppleSMCPDRC          1.0.0

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.0.9f33

com.apple.driver.AppleUpstreamUserClient          3.5.10

com.apple.driver.AudioAUUC          1.60

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.iokit.IOBluetoothSerialManager          4.0.9f33

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.ApplePolicyControl          3.2.11

com.apple.driver.SMCMotionSensor          3.0.2d6

com.apple.driver.AppleIntelHD3000Graphics          8.0.0

com.apple.driver.AppleBacklight          170.2.3

com.apple.driver.AppleMCCSControl          1.0.33

com.apple.driver.AppleLPC          1.6.0

com.apple.filesystems.autofs          3.0

com.apple.driver.AppleIntelSNBGraphicsFB          8.0.0

com.apple.driver.AppleMikeyDriver          2.3.1f2

com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

com.apple.driver.AppleUSBTCButtons          235.4

com.apple.driver.AppleUSBTCKeyboard          235.4

com.apple.driver.AppleIRController          320.15

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          34

com.apple.iokit.SCSITaskUserClient          3.5.1

com.apple.driver.XsanFilter          404

com.apple.iokit.IOAHCIBlockStorage          2.2.2

com.apple.driver.AppleUSBHub          5.2.5

com.apple.driver.AirPort.Brcm4331          602.15.22

com.apple.driver.AppleSDXC          1.2.2

com.apple.driver.AppleFWOHCI          4.9.6

com.apple.driver.AppleUSBEHCI          5.4.0

com.apple.iokit.AppleBCM5701Ethernet          3.2.5b3

com.apple.driver.AppleAHCIPort          2.4.1

com.apple.driver.AppleEFINVRAM          1.6.1

com.apple.driver.AppleSmartBatteryManager          161.0.0

com.apple.driver.AppleRTC          1.5

com.apple.driver.AppleACPIButtons          1.6

com.apple.driver.AppleHPET          1.7

com.apple.driver.AppleSMBIOS          1.9

com.apple.driver.AppleACPIEC          1.6

com.apple.driver.AppleAPIC          1.6

com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0

com.apple.nke.applicationfirewall          4.0.39

com.apple.security.quarantine          2

com.apple.driver.AppleIntelCPUPowerManagement          196.0.0

com.apple.driver.DspFuncLib          2.3.1f2

com.apple.driver.AppleHDAController          2.3.1f2

com.apple.iokit.IOHDAFamily          2.3.1f2

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.0.9f33

com.apple.iokit.IOSurface          86.0.3

com.apple.iokit.IOSerialFamily          10.0.6

com.apple.iokit.IOBluetoothFamily          4.0.9f33

com.apple.iokit.IOAudioFamily          1.8.9fc10

com.apple.kext.OSvKernDSPLib          1.6

com.apple.driver.AppleGraphicsControl          3.2.11

com.apple.iokit.IOFireWireIP          2.2.5

com.apple.driver.AppleBacklightExpert          1.0.4

com.apple.iokit.IONDRVSupport          2.3.5

com.apple.kext.triggers          1.0

com.apple.iokit.IOGraphicsFamily          2.3.5

com.apple.driver.AppleSMBusController          1.0.10d0

com.apple.driver.AppleSMBusPCI          1.0.10d0

com.apple.driver.AppleSMC          3.1.4d2

com.apple.driver.IOPlatformPluginLegacy          1.0.0

com.apple.driver.IOPlatformPluginFamily          5.2.0d16

com.apple.driver.AppleUSBMultitouch          235.7

com.apple.iokit.IOUSBHIDDriver          5.2.5

com.apple.driver.AppleThunderboltDPInAdapter          1.8.5

com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5

com.apple.driver.AppleThunderboltPCIUpAdapter          1.2.5

com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5

com.apple.driver.AppleUSBMergeNub          5.2.5

com.apple.driver.CoreStorage          274.7

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.1

com.apple.iokit.IOBDStorageFamily          1.7

com.apple.iokit.IODVDStorageFamily          1.7.1

com.apple.iokit.IOCDStorageFamily          1.7.1

com.apple.iokit.IOAHCISerialATAPI          2.5.0

com.apple.iokit.IOUSBUserClient          5.2.5

com.apple.driver.AppleThunderboltNHI          1.6.0

com.apple.iokit.IOThunderboltFamily          2.1.1

com.apple.iokit.IO80211Family          500.15

com.apple.iokit.IOFireWireFamily          4.5.5

com.apple.iokit.IOEthernetAVBController          1.0.2b1

com.apple.iokit.IONetworkingFamily          3.0

com.apple.iokit.IOAHCIFamily          2.2.1

com.apple.driver.AppleEFIRuntime          1.6.1

com.apple.iokit.IOHIDFamily          1.8.0

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          220

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.DiskImages          344

com.apple.driver.AppleKeyStore          28.21

com.apple.iokit.IOUSBMassStorageClass          3.5.0

com.apple.driver.AppleUSBComposite          5.2.5

com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.1

com.apple.iokit.IOStorageFamily          1.8

com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.1

com.apple.iokit.IOUSBFamily          5.4.0

com.apple.driver.AppleACPIPlatform          1.6

com.apple.iokit.IOPCIFamily          2.7.2

com.apple.iokit.IOACPIFamily          1.4

com.apple.kec.corecrypto          1.0

Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.3 GHz, 8 GB, SMC 1.68f98

Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D4348392020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D4348392020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.81.22)

Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

PCI Card: pci1b21,612, sppci_ahci, Thunderbolt@105,0,0

Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB

Serial ATA Device: MATSHITADVD-R   UJ-898

Serial ATA Device: ST1000LM024 HN-M101MBB, 1 TB

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3

USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2

USB Device: Microsoft® Nano Transceiver v2.0, 0x045e  (Microsoft Corporation), 0x0745, 0xfa130000 / 6

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0245, 0xfa120000 / 5

USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8

USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

Dec 16, 2013 6:59 PM in response to ij00mini

ij00mini wrote:


I'm having this issue as well. Crash report has the same sentence:

BSD process name corresponding to current thread: Google Chrome


Chrome is fully updated at Version 30.0.1599.101 and deleting Chrome and reinstalling has had no effect. Any ideas? Thanks!


That's not a panic, that's a crash within Chrome, and Google will have to fix their bug.


For anyone else, the current version of Chrome as of this post is Version 31.0.1650.63, but that will likely change by the time you read this.

New 2012 Macbooks, Google Chrome, and Kernel Panics

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