nike+ website temporarily unavailable

I have been having the exact same issue with an older Nano. Seems to have started when Nike updated Nike+ a few weeks back. The interesting thing about my situation is that I have two Nanos, one old one, one new one. The old one will not connect ("The Nike+ website is temporarily unavailable. Please try again later."), but the new Nano connects just fine. I have tried reinstalling iTunes and resetting my iPod - but no luck.

Suggestions anyone?

Alex - Thank you so much! This makes perfect sense. I have a question and another bit of info for you.

First question, which is totally lame, is how do you manually extract your runs from the iPod. I tried enabling disk use - but still could not find any run files in the device. My device is a fifth gen iPod nano (tall, thin, video enabled).

Second, after much drilling on the nike+ website, I found a support note from Nike stating that the 5th adn 6th gen iPods are not supported on Nike+ since the update in early June (2012) and it did not specify if they ever would be supported again.

So it will be interesting to me to see if, once I figure out how to extract the files, I can get a 5th gen device to work in the new Nike+ site at all.

Again, Thanks so much for digging into this. Glad you were able to save your half marathon. The one that is currently clogging my pipe is an 18.5 miler and it will win me a challenge if I can only get it posted!

BenB

thanks alexxx101 - I'm still trying to work through my similiar issues - FYI, the run where I started getting this error was also a half marathon. perhaps there is something buggy with that run selection.

I have had the same issue for the last couple of days also. I ran a half marathon Sunday and that was the first run that didn't sync. I also calibrated the distance after that run though, which I have not done in the past.

Update: I now have two devices that are exhibiting this same behavior - my old iPod 5th gen nano, and now my new iPod nano (current gen). Very frustrating. The main thing that we all have in common is that we are all clocking longer runs. My devices do fine on 4-8 mile runs -but if I log a big run (I've now lost an 18, a 16, and a 20 miler) that's when I get the device clogged up. I plan to blow a few mins today trying to find someone at Nike to scream at today.

Also, thanks to alexxx101's comments - I have been able to get the bug run data off the nano - but it has been hit or miss whether it gets me back to a point where the device will log new (shorter) run data.

No ability to get help from Nike. But, following Alexxx101's method I have gotten my new nano back up and working correctly. Too bad I have lost nearly 45 miles of running to this bug. I guess I won't win the challenge this month.

Same issue. Won't accept file for longer runs since the website was updated. Only solution has been a restore, but so far in 2 weeks that has cost me 60km of lost runs!

Who is sorting this? Apple or Nike+ ???

If you go into your Nano and allow "view hidden files," there is a pathway to both your latest folder and synched folder: E:\iPod_Control\Device\Trainer\Workouts\Empeds\nikeinternal. Take all your runs from the latest folder -- these are the ones that aren't uploaded -- and copy them to your desktop. Put one back into the latest folder from your desktop and try to upload it to Nikeplus. Continue until you get one that won't upload: It's the one that's corrupt. Remove it from the latest folder and get Nike to input it manually. You should have no reason to restore your iPod.

(If you know a bit of XML, you can get all the information from your corrupt runs. The distances are in km and the pace and duration are in milliseconds -- this is standard for programming).

I have a nano6.

I am not able to synchro.

But reading Nike guide on the nano6 I have found that, you can read it on this discussion:

ipod nano and nike plus

or :

(http://nikeplus.nike.com/plus/active)

“Nike+ Active is taking a break.

The site will be down while we move to the new Nike+. Your steps, runs and gym workouts are safe and sound. When Nike+ Active returns this fall, your data will be there -- on a platform that lets you do more than ever before. Thanks for conquering the world with us, and, in the meantime,check out the new Nike+.”

When, oh when, will my pedometer records be visible on Nike+???? I am getting a little impatient now....

As quoted above by Boullederose, the site says returning this fall.... and that was put up in 2012. We are now in 2013!.

Please refer to the following thread for information and resolution:

Nike+ temporarily unavailable

In particular please have a read of ProZach99's comments and mine also.

Basically the problem is caused by a corrupt or empty Nike+ workout file on your iPod.

My theory is that the empty file is being sent to Nike+ however as it doesn't contain the signatures and certificates required to be accepted by Nike+ it is being rejected. iTunes must then get a response of some sort back from Nike+ saying that the file cannot be received, thus iTunes interprets that response as the Nike+ website being unavailable and produces the spurious alert saying so.

So in short all you need to do is delete the empty/corrupt file then re-sync your iPod and all should be okay again.

No need to do a restore nor move all your unsent workout files from the 'latest' folder as mentioned by other posts. Instructions as per above link.

iPod Nano doesnt have a manual Backup option and I'm not sure if iTunes automatically does the backup every time you connect it up to your Mac/PC. So the only way to backup your Nano would be to do so manually, by copying your files to a hard drive.

Good luck!

Any questions, please feel free to ask! 🙂