I got my macbook pro about 3 days ago, and I've been trying to get my ichat to work. I added my friend and whenever she tries to call me i never get a call , but the green camera light always turns on. Then, when i try calling her, she gets it but it doesnt load. HELP PLZ. I've tried everything and im getting very annoyed by thiss....
Hi,
iChat ?
The AIM Settings page ?
If it was the AIM settings page was that any message ?
It is late where I am and this email has just come though notifying of the post.
It will be another 20 hours before I look at any replies.
10:20 PM Monday; August 20, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images." No, Seriously
As of very recently, my mother is having a similar problem on both of her computers (a 2010 iMac and a brand new 2012 MacBook Air). The video invitation goes out, the beeping, green light and camera initialize, and that's it. There is a slight stutter in the video, as if something is going to happen, and then nothing. The window continues to say "Connecting..." and about 20 seconds later, I get this window:
What could it be? Please any help would be greatly appreciated.
Hi,
Can you confirm that the paragraph that starts iChat Connection Log does in fact say Error 7
Old logs can be accessed in Console > ~/Library/Logs > iChatConnectionErrors (By date and time)
It may not say Error 7 As it is Messages and may list a four digit code.
11:39 PM Tuesday; August 21, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images." No, Seriously
Does this help?
| Date/Time: | 2012-08-21 16:43:52 -0400 |
| OS Version: | 10.7.4 (Build 11E53) |
Report Version: 4
iChat Connection Log:
2012-08-21 16:43:13 -0400: 0x7fe53c3aae20: State change from No State to Invited.
2012-08-21 16:43:31 -0400: 0x7fe53c3aae20: State change from Invited to Connecting.
2012-08-21 16:43:48 -0400: 0x7fe53c3aae20: State change from Connecting to Ended.
2012-08-21 16:43:48 -0400: 0x7fe53c3aae20: Error -1 (An unknown error occurred.)
Hi,
Still a bit of yes and no situation.
I have compared some Error Codes in iChat 6 and Messages with those from earlier versions of iChat
Error 1008 relates to Error 8 which is a bit of a catch-all when other causes cannot be matched.
Error 7 in earlier version relates to a Message on the Chat window that the failure was due to no Data for 10 Secs
This is s break in the connection tat is not iChat related.
It can be created if you pull the cable if connected over Ethernet (Or turn off the Wifi card in System Preferences > Network)
The Earlier Versions never showed an Error code -1
Generally I have seen only 4 digit codes for iChat 6 and Messages.
These were the know codes and causal messages
http://www.ralphjohns.co.uk/page16a.html#_table
Try setting the app menu > Preferences > Video Section > Bandwidth Limit to 500kbps
This is low enough to stop some "Security Features" cutting in on the router but is high enough for 4 way Video chats.
If the issue persists try 200kbps in a 1-1 chat.
8:47 PM Thursday; August 23, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images." No, Seriously
I logged into ito it ( AIM setting and it was on, what now?)
HI,
So no messages or alerts from AIM when you sing in to the AIM Settings Page ?
Please could you expand your answers ?
I get between 30 and 40 alerts for Apple that there have been new posts in Threads I have contributed to.
That can be up to 20 conversation with people about iChat or Messages.
I logged into ito it ( AIM setting and it was on, what now?)
This post took some reading of previous parts of the thread to find out what it was I asked you.
Not always easy in threaded view as the thread is no over 4 "pages" long for me. (Pages vary on how meny posts per page you decide on).
10:00 PM Friday; August 24, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images." No, Seriously
I am sorry I i will try my best. No alerts came on when I logged into the AIM setting page, I am using aim.
HI,
The Original Poster posted this...
I got my MacBook Pro about 3 days ago, and I've been trying to get my ichat to work. I added my friend and whenever she tries to call me i never get a call , but the green camera light always turns on. Then, when i try calling her, she gets it but it doesn't load. HELP PLZ. I've tried everything and I'm getting very annoyed by this....
At the time this suggested he was using Lion and iChat 6 and that he was not seeing Visible Invite that were being sent and that the Camera would seem to start up when Invites were sent to him.
Invites sent in the other direction seem to get to the "next Stage" but still would not connect.
You posted you had the same problem.
I asked if you had any messages from the App (Meaning any alerts of information boxes).
quite rightly you supposed I was talking about you receiving IMs and iMessages as you were using Mountain Lion yourself and therefore the Messages app.
I explained the different ports iChat and therefore Messages uses over the Internet in the different functions of the App.
This appeared to confuse you about needing to switch - I presume manually in some way to these ports.
Using a pic of the Messages > Preferences > Accounts pane at the Server Setting tab I showed where the Login port for an AIM login was held.
I pointed out that between iChat 5 and iChat 6 the server name and the port had change - even though for a long time the regular posters had been saying port 443 was the better port.
I pointed to the Apple Doc that is the basis of the table in the earlier post about the ports used.
I was very clear about which ports you could and could not change.
I was also clear how we (As regular posters) had come to suggest port 443 as some Modems and routers had issues with File Sharing and AIM Logins using the same port.
I went on to show you a Pop up iChat or Messages can show you when a chat connection Fails for some reason and an exert of the log that such a pop up contains
You said in relpy that the Mac Firewall was ready and the router was doing UPnP but you still couldn't connect.
I suggested two things
1) Check the Auto Accept itiems was not active.
2) Change the Bandwidth Limit in Messages > Preferences > Video section
You replied that the AppleScript was not active
No info on changing the speed setting
I then posted a link from my Web Site about the Apple Test Accounts for possible Video testing.
You said you could not find the Table 1 and that your AIM account was not logging in.
I restated that the link was were the Table 1 was and that you should try Disabling and re-Enabling the AIM account.
(That is the end of Page one for me)
You said the AIM account now logged in but you were not getting responses from the said table 1 names
We then took several post to establish you were writing to them and not trying Video chat invites.
I then posted several pics to show how to get a Buddy List to be displayed (as it is easier to be sure you are starting a Video Chat from a green icon).
I posted on the 2nd Aug a set of pics that start with President Obama followed by a "waiting for " message and then a failed Chat pic.
You said (6th Aug) that it just said waiting ...
I confirmed this with the Waiting Pic again.
I also asked if your router was doing UPnP ?
You confirmed it was.
I then asked you to check the Mac Firewall and IF On did it list several needed bits for Messages and that Stealth was not on.
You stated IMAgent was not in the list and the Stealth was Off
(End of Page 2)
I then gave the path to the IMAgent app which took several posts to get across.
On the 9th Aug I suggested Safe Mode
You did this but it did not seem to improve things.
I suggested limiting the Bandwidth (As it was not done Earlier apparently)
You said a Buddy now said you didn't appear to have a camera.
I posted that you should check the Video Menu for Camera Enabled (It may say Video Chat Enabled)
And the View Menu for the Show Statuses
You could not spot the View Menu so I posted a Pic.
You confirmed that these were enabled.
On the 17th August I suggested you try logging in to the AIM Settings page as this may tell you (Alert or Warning messages) something about your account. (Possibly being suspended)
(End of page 3)
Page 4 so far includes several posts by you confirming that you had logged in on the AIM Settings page
(Another poster also joins in at this time).
So far it appear you have an AIM valid name that can log in with iChat and with the AIM Settings site and has nothing "wrong" with that is bring up any Alert messages anywhere
You cannot Video.
We have made sure the app and support parts are listed in the Firewall
We have checked the router is doing UPnP
We have Restarted in Safe Mode (Sometimes useful for restarting the Camera if an app has "lost" where it is).
You are not getting a Failure Log or the Pop up that would normally be seen.
NEXT
I would try a PRAM reset.
Shut down the computer.
Restart it holding down Apple/CMD ( or ⌘)+ALT (⌥)+P+R Keys until you have heard three Start Up Bongs.
It is possible that some "protection feature" of your router may be getting in the way but I would have expected a Log to appear for that to be confirmed.
8:41 PM Sunday; August 26, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images." No, Seriously
I like taking things step by step to make things easy as possible, I am answering the qustions you are asking and will try to add as much detail as I can. I restarded the PRAM and nothing has changed yet, it still loads even if the other person answers. I am answering what you are asking and not putting so much information because im not so "Pro" at these type of things. I would like to resolve this probelem, so far my port is on 443, AIM setting page did not send me any "suspenssion" messages or in that type, and it seems that my computer has all the right setting on, is there anything else you can suggest in this point? Thank you for youre time and work, i greatly appreciate it.
HI,
Quit Messages if open.
Open Terminal.
Copy and Paste the bold text below into Terminal.
/Applications/Messages.app/Contents/MacOS/Messages -errorLogLevel 7
Hit Enter.
This will cause Terminal to launch iChat and create alog of what is going on.
When the Buddy Lists have loaded the Log will pause and disply lines like this.
170453.296242 CommNAT result:
External IP: 98.240.142.152
External Ports: 43464, 43464, 43464
CNAT_BADTEST ....... 0
CNAT_ISFULLCONE .... 1
CNAT_ISPAT ......... 0
CNAT_ISPATHOST ..... 0
CNAT_TRYPRESERVE ... 0
CNAT_PATINORDER .... 0
CNAT_BLOCKIP ....... 0
CNAT_BLOCKPORT ..... 0
CNAT_LOOPBACK ...... 1
When it havs got to this part Quit Messages.
Now copy the whole Log ready to Post it here (dump it in TextEdit if needed)
Now Quit Terminal.
10:34 PM Wednesday; August 29, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images." No, Seriously
Last login: Tue Aug 7 16:24:35 on ttys000
Roy-Benzikrys-MacBook-Pro:~ roybenzikry1$
Last login: Wed Aug 29 19:27:55 on console
Roy-Benzikrys-MacBook-Pro:~ roybenzikry1$ /Applications/Messages.app/Contents/MacOS/Messages -errorLogLevel 7
191553.762733 -registerForHardwareNotification: 1 devices
191553.766321 ER_AddFilter (0): Adding [Roy Benzikry@127.0.0.1]->[0]
191553.766348 setLocalUserName: Roy Benzikry@127.0.0.1
191553.767715 Default video size is (640 x 480)
191553.768584 H264: (640 x 480) @ 20 fps
191553.768953 H264: (320 x 240) @ 30 fps
191553.769320 H263: (352 x 288) @ 30 fps
191553.769508 H263: (176 x 144) @ 30 fps
191553.769592 ######################################
191553.769600 # SoundDec_Create(16000 --> 3) #
191553.769604 ######################################
191553.778568 Leaving SoundDec_Create
191553.780662 Audio Unit Parameter List = 7, result = 0
191553.780695 CurrentFormatmSampleRate 44100.000000
191553.780715 CurrentFormatmFormatID lpcm
191553.780719 CurrentFormatmFormatFlags 0x00000029
191553.780722 CurrentFormatmBytesPerPacket 4
191553.780725 CurrentFormatmFramesPerPacket 1
191553.780728 CurrentFormatmBytesPerFrame 4
191553.780730 CurrentFormatmChannelsPerFrame 2
191553.780733 CurrentFormatmBitsPerChannel 32
191553.780736 OurFormatmSampleRate 16000.000000
191553.780739 OurFormatmFormatID lpcm
191553.780742 OurFormatmFormatFlags 0x00000029
191553.780745 OurFormatmBytesPerPacket 4
191553.780747 OurFormatmFramesPerPacket 1
191553.780750 OurFormatmBytesPerFrame 4
191553.780752 OurFormatmChannelsPerFrame 1
191553.780755 OurFormatmBitsPerChannel 32
191553.780761 Reached err = 4294956417, 459
191553.780765 Reached err = 4294956417, 467
191553.781050 ### NEW STATE: to: VC_INIT, from: VC_INVALID
191553.781087 ### NEW STATE: to: VC_IDLE, from: VC_INIT
191553.781101 ++++++++++ confStatusMapRemoveAll
191553.781105 ( ) -- mapUserIDToSecurityInfo cleared --
191553.781251 dispatch_CommNATProc
191553.783998 VCDelegate conforms to VideoConferenceDelegate protocol.
191553.784064 VTPRecvProc thread(503390208) started...
191553.784185 SIPManager init with protocol: 0.
191553.784452 95 routing table entries found.
191553.784467 IPv4 DEFAULT route, if_idx:5
191553.784703 1 interfaces found.
191553.784841 VTP set fd(11) buf size send[9216->225000] recv[196724->225000]
191553.785180 Start listening on 10.0.0.2:16402(en1) sock 100
191553.785201 1 valid interfaces found.
191553.785424 95 routing table entries found.
191553.785434 IPv4 DEFAULT route, if_idx:5
191553.785696 Transport checking map for interface = en1, port = 16402
191553.785731 [0]Creating a port mapping from on interface 0 from external port 58231 to local port16402...
191553.785940 Transport(UDP) Thread start...
191553.787306 TPListen on port 16402
191553.787370 dispatch_AcquireSNATMAPConfigurationProc
191554.384174 SNATMAP Configuration: snatmap.apple.com:5678
191555.947216 Found 1 cameras:
191555.951102 FaceTime HD Camera (Built-in) - 0xfa20000005ac8509 (0x101, 0x504)
191556.012295 Microphone devices:
191556.012808 Internal microphone
191556.052887 selectedCamera: no camera has been set yet.
191556.053145 selectedCamera: no camera has been set yet.
191556.053435 vcCapabilitiesOfCPU returns: 0x000a0fff
191556.053564 BWD: GotBandwidth: 825568/1259555 (up/down) @[2.0.0.10:0.255.255.255]
191556.053583 BWD bandwidth: 825 kbits up, 1259 kbits down.
191556.053589 videoNetworkCapable: 1 -- 3 max participants.
191556.053594 audioNetworkCapable: 1 -- 9 max participants.
191556.053599 Supports PCMU wideband for audio: 1 / video: 1
191556.053793 vcCapabilitiesOfNetwork returns: 0x00000fff
191556.053804 vcCapabilitiesOfRouter returns: 0x00000000
191556.053810 vcCapabilities returns: 0x00000fff
191556.053914 Found 1 cameras:
191556.053978 FaceTime HD Camera (Built-in) - 0xfa20000005ac8509 (0x101, 0x504)
191556.054473 selectedCamera: no camera has been set yet.
191556.054743 Selected microphone is the null device microphone.
191556.054969 vcCapabilitiesOfCPU returns: 0x000a0fff
191556.055044 BWD: GotBandwidth: 825568/1259555 (up/down) @[2.0.0.10:0.255.255.255]
191556.055056 BWD bandwidth: 825 kbits up, 1259 kbits down.
191556.055060 videoNetworkCapable: 1 -- 3 max participants.
191556.055064 audioNetworkCapable: 1 -- 9 max participants.
191556.055067 Supports PCMU wideband for audio: 1 / video: 1
191556.055237 vcCapabilitiesOfNetwork returns: 0x00000fff
191556.055246 vcCapabilitiesOfRouter returns: 0x00000000
191556.055250 vcCapabilities returns: 0x00000fff
191556.055429 vcCapabilitiesOfCPU returns: 0x000a0fff
191556.055496 BWD: GotBandwidth: 825568/1259555 (up/down) @[2.0.0.10:0.255.255.255]
191556.055507 BWD bandwidth: 825 kbits up, 1259 kbits down.
191556.055510 videoNetworkCapable: 1 -- 3 max participants.
191556.055513 audioNetworkCapable: 1 -- 9 max participants.
191556.055516 Supports PCMU wideband for audio: 1 / video: 1
191556.055682 vcCapabilitiesOfNetwork returns: 0x00000fff
191556.055690 vcCapabilitiesOfRouter returns: 0x00000000
191556.055694 vcCapabilities returns: 0x00000fff
191556.055759 Found 1 cameras:
191556.055799 FaceTime HD Camera (Built-in) - 0xfa20000005ac8509 (0x101, 0x504)
191556.056240 selectedCamera: no camera has been set yet.
191556.056619 Found 1 cameras:
191556.056659 FaceTime HD Camera (Built-in) - 0xfa20000005ac8509 (0x101, 0x504)
191556.056668 selectedCamera: no camera has been set yet.
191556.056706 selectCameraByGUID: 0xfa20000005ac8509 (0x101) returned 0
191556.056719 selectCameraWithCMIODeviceID: 0x101 returned 1
191556.057234 selectedCamera2 GUID returned FaceTime HD Camera (Built-in)
191556.057771 Selected mic: Built-in Input / imic
191556.058241 Found 1 cameras:
191556.058283 FaceTime HD Camera (Built-in) - 0xfa20000005ac8509 (0x101, 0x504)
191556.058315 selectedCamera2 GUID returned FaceTime HD Camera (Built-in)
191556.058331 selectCameraByGUID: 0xfa20000005ac8509 (0x101) returned 0
191556.058336 selectCameraWithCMIODeviceID: 0x101 returned 1
191556.058716 selectedCamera2 GUID returned FaceTime HD Camera (Built-in)
191556.059123 Selected mic: Built-in Input / imic
191556.349212 vcCapabilitiesOfCPU returns: 0x000a0fff
191556.349397 BWD: GotBandwidth: 825568/1259555 (up/down) @[2.0.0.10:0.255.255.255]
191556.349418 BWD bandwidth: 825 kbits up, 1259 kbits down.
191556.349426 videoNetworkCapable: 1 -- 3 max participants.
191556.349430 audioNetworkCapable: 1 -- 9 max participants.
191556.349436 Supports PCMU wideband for audio: 1 / video: 1
191556.349707 vcCapabilitiesOfNetwork returns: 0x00000fff
191556.349722 vcCapabilitiesOfRouter returns: 0x00000000
191556.349728 vcCapabilities returns: 0x00000fff
191556.349830 Found 1 cameras:
191556.349891 FaceTime HD Camera (Built-in) - 0xfa20000005ac8509 (0x101, 0x504)
191556.350567 selectedCamera2 GUID returned FaceTime HD Camera (Built-in)
191556.351249 Selected microphone is Internal microphone.
191556.351668 vcCapabilitiesOfCPU returns: 0x000a0fff
191556.351795 BWD: GotBandwidth: 825568/1259555 (up/down) @[2.0.0.10:0.255.255.255]
191556.351813 BWD bandwidth: 825 kbits up, 1259 kbits down.
191556.351819 videoNetworkCapable: 1 -- 3 max participants.
191556.351825 audioNetworkCapable: 1 -- 9 max participants.
191556.351829 Supports PCMU wideband for audio: 1 / video: 1
191556.352028 vcCapabilitiesOfNetwork returns: 0x00000fff
191556.352038 vcCapabilitiesOfRouter returns: 0x00000000
191556.352042 vcCapabilities returns: 0x00000fff
191556.352126 Found 1 cameras:
191556.352191 FaceTime HD Camera (Built-in) - 0xfa20000005ac8509 (0x101, 0x504)
191556.352888 selectedCamera2 GUID returned FaceTime HD Camera (Built-in)
191556.353528 Selected microphone is Internal microphone.
191557.015440 Found 1 cameras:
191557.015521 FaceTime HD Camera (Built-in) - 0xfa20000005ac8509 (0x101, 0x504)
191557.015572 selectedCamera2 GUID returned FaceTime HD Camera (Built-in)
191557.015595 selectCameraByGUID: 0xfa20000005ac8509 (0x101) returned 0
191557.015603 selectCameraWithCMIODeviceID: 0x101 returned 1
191557.016186 selectedCamera2 GUID returned FaceTime HD Camera (Built-in)
191557.016707 Selected mic: Built-in Input / imic
191557.018962 vcCapabilitiesOfCPU returns: 0x000a0fff
191557.019070 BWD: GotBandwidth: 825568/1259555 (up/down) @[2.0.0.10:0.255.255.255]
191557.019089 BWD bandwidth: 825 kbits up, 1259 kbits down.
191557.019095 videoNetworkCapable: 1 -- 3 max participants.
191557.019100 audioNetworkCapable: 1 -- 9 max participants.
191557.019105 Supports PCMU wideband for audio: 1 / video: 1
191557.019374 vcCapabilitiesOfNetwork returns: 0x00000fff
191557.019384 vcCapabilitiesOfRouter returns: 0x00000000
191557.019388 vcCapabilities returns: 0x00000fff
191557.019484 Found 1 cameras:
191557.019551 FaceTime HD Camera (Built-in) - 0xfa20000005ac8509 (0x101, 0x504)
191557.020135 selectedCamera2 GUID returned FaceTime HD Camera (Built-in)
191557.020765 Selected microphone is Internal microphone.
191557.290643 in callback
191557.290663 -sdRef 0x7f8e3b892760 ?
191557.290667 -flags = 00000000
191557.290671 -IFIndex 0 ?
191557.290673 -errorCode == 00000000
191557.290700 -publicAddr == 0.0.0.0
191557.290704 -proto == 16
191557.290707 -privPort == 16402
191557.290710 -publPort == 0
191557.290713 -ttl == 0
191610.054585 Comm reporting flags: 000000D0
191610.552340 CommNAT result:
External IP: 46.116.159.63
External Ports: 16403, 16403, 16403
CNAT_BADTEST ....... 0
CNAT_ISFULLCONE .... 0
CNAT_ISPAT ......... 0
CNAT_ISPATHOST ..... 0
CNAT_TRYPRESERVE ... 1
CNAT_PATINORDER .... 0
CNAT_BLOCKIP ....... 1
CNAT_BLOCKPORT ..... 1
CNAT_LOOPBACK ...... 0
191610.552925 99 routing table entries found.
191610.552959 IPv4 DEFAULT route, if_idx:5
Roy-Benzikrys-MacBook-Pro:~ roybenzikry1$
Hi,
The Speed (Bandwidth info) looks fine and is more than adequate.
The Camera can be "seen" on your system as can the Mic.
Your LAN IP is 10.0.0.2
I would be interested to know what router this is ?
The CommNAT info says you are Blocking the IP (0 = No/False and 1 = True/Yes)
And also blocking the Port.
I hope this is not an Thomson-Alcatel device
9:45 PM Thursday; August 30, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb( 10.6.8)
Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images." No, Seriously
Hi,
I currentely moved into a new house and am using the neighbors router, but every router I use the same problem happens, it is not just in a certain place.
Ummm,
I am running out of ideas.
10:29 PM Thursday; August 30, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb( 10.6.8)
Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images." No, Seriously
ichat problems
