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2012 Macbook Pro with retina display won't recognize my External Hard drive.

I have 2 Macbook Pro's, a 2009 and this brand new one I got today. My external hard drive is a 1 TB clickfree. It has worked for months on my old Mac but when I plug it into my new mac it doesn't even show up in finder or disk utility. I tried the USB ports with another device and they work fine. So it isn't a hard ware issue. The cables are USB 3.0. The external hard drive model number is HD2037N3.

I have tried taking everything off (huge pain) and reformating the drive and still it doesn't recognize it!

Can someone offer me help onto how I can get my Mac to recognize it?

MacBook Pro with Retina display, iOS 5.1.1

Posted on Jun 20, 2012 3:35 PM

Reply
83 replies

Sep 10, 2012 11:32 AM in response to Micky350

I bricked two external 3.5inch Self Powered Drives, made by two different manufactureres, after attempted to Erase them using disk utility. Both drives mounted and transfered data fine while connected to my Retina Mac Book Pro USB 3.0 ports, prior to erasing them in disk utility. Now, both continue to show in Disk Utility in the left hand column and both disk verify/repair just fine in disk utility, but neither will Mount. In other words, both are bricked after attempting to erase them.


I called Apple Support after getting no usuable help through the Apple Forums. The rep felt is was a problem with the two older USB 2.0 drives compatablility with the Retina Macbook Pro's USB 3.0. He kindly offered to send me a Compatable USB 3.0 Drive, but could not offer a solution.


FYI, I tried using different cords and both USB 3.0 ports on my Retina MacBook Pro and both are self powered.


Thanks,

Chris

Sep 10, 2012 11:46 AM in response to Ciamy

Have you tried connecting these drives to a Windows machine,, format it as exfat and then try to bring it back to the Mac to reformat again? I have a new crucial M4 SSD that couldn't be recognized but works now after this method, but who knows how long this would last?


My Previous Crucial SSD had to be RMA because somehow my rMBP had "bricked" it in the process of formatting.

Oct 27, 2012 7:50 PM in response to FatMac-MacPro

My OS image boots fine with an external USB 2.0 case, but will NOT boot from a USB 3.0 case.


But once the latest OS is running, the USB 3.0 case and drive are visible, files can be copied to and from the drive.



Clearly, they don't have the proper firmware code to support USB 3.0 but support USB 3.0 only in the OS itself. This needs to be fixed, otherwise the idea of having an external disk image and booting from it is limited to USB 2.0, defeating on the the selling points of the newer MacBook Pro systems with USB 3.0 support, or lack of support.,


Very disappointing. Back to USB 2.0 enclosure until they fix the MacBook USB 3.0 support.

Nov 24, 2012 7:13 PM in response to Micky350

Hi all, maybe this will work for you ! I also bought a flashy new retina macbook and 2tb lacie porche design hd to go with it, then could not use the hd as it wouldnt mount (( I looked everywhere for a solution with no luck then by accident found this works for me everytime.

Slowly plug in the usb cable until you hear the hd spin up then stop and wait 2-3 sec then plug in all the way, i still dont know why this works but is a relief I found a way to use my hd.

2012 Macbook Pro with retina display won't recognize my External Hard drive.

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