Can't install iTunes

top fixes for a new iTunes install/upgrade are

- turning off security software such as Norton before the install as Apple suggests

- installing QuickTime standalone, not regular
http://www.apple.com/quicktime/download/standalone.html

- setting up Norton to allow iTunes

- scanning for malware with ewido (Free at www.ewido.net/en/)

- last but not least, using MSCONFIG to find Windows conflicts
http://docs.info.apple.com/article.html?artnum=302538

Post back with any questions or your solution.

Yeah, iTunes is bundled with QuickTime. iTunes needs QT to play stuff. But the bundled install of the two programs is getting messed up on lots of PCs.

The QuickTime standalone is a way to fix that, for a lot of folks.

I never use QuickTIme by itself either, but if you want iTunes to work that would be the next step, the standalone install.

Are you choosing Save or Run when you get to the download page?

Choose Save, to your hard drive and then run it (iTunesSetup.exe). If you have already been saving it, install it to a different folder.

There has got to be a way to make this stupid program work!

Hi gang,

Katrina, your first list of solutions was great, and i too had to solve that problem a while back, and it took time, a friend purchased a Packard Bell laptop and when u load itunes onto it, it not only fails to load but it disables the driver that identifies the DVD rom for the Os, and to solve the problem you must run regedit for the registery and delete 2 files. i found this out only after many attempts to re install itunes/qt.. but if u go to PB site and look up the problem, it shows u a step by step way of solving it. i think that emeralds problems are in this area.

regards Nautilus

averatec/Packard BELL Windows XP

Yeah, that Packard Bell problem...glad you found the solution!

Except emerald doesn't list the PC as a Packard Bell.

Well, I think you are going to have to try Da Gopha's diections for a clean uninstall, and then try installing it again

http://discussions.apple.com/thread.jspa?messageID=607650&#607650

Ya the problem acually extends to Dell, Hewlett Packard, and packard bell machines, im unsure about compac, alienware, etc... but if u look on the support site for your machine, you might get a way through it, Katrina advice is A1 as always, a clean uninstall, then get the newest verion of iTunes from the apple site and download the quicktime pro standalone, and make sure to download that first.. before u download itunes. Hope u get it sorted soon!

reagrds Keith

hi... i was having the same kind of problems. i started out wanting to update quicktime.. and had to update itunes and qt at same time. when i did, nothing worked. additionally, my norton started freaking out. so, i DLed the quicktime stand alone (as someone else suggested), copied all my itunes music (in case i lost it), removed itunes, re installed itunes and the stand alone qt, and then repaired my norton. now, it all works. hope this helps.