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How do I reset my security questions?

Can someone explain step by step to me how to reset my security questions? I am trying to download some music videos to my ipod. Sadly I need to answer my security questions. O: Please Help A.S.A.P !

In advance "THANK YOU" so much! (: 😝


<Email Edited By Host>

Posted on Jun 22, 2012 8:36 PM

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Question marked as Best reply

Posted on Jun 22, 2012 8:40 PM

1) go to your internet, enter web page appleid.apple.com

2) Choose 'Manage your account'

3) Enter apple ID and Password

4) Choose password and security on the left of the screen

6) Change the security question

7) Save Change Button

426 replies

Apr 25, 2014 9:59 AM in response to dhaterz11

I am in the US and I just now reset the Security questions by calling Applecare.


Go to https://getsupport.apple.com, click on box "More Products & Services", click on box "Apple ID".


Click on "iTunes Store, App Store or Mac App Store", Click on "Forgotten Apple ID security questions". This will lead to a box that says "Use My Apple ID to manage security questions" and a Continue Button.


Click on Continue Button. The next screen has box "Schedule a Call". Click on that. The next screen has date and time slots available. Choose one and click continue. In the next page enter the information (Name,Email, Ph, Apple ID) and Continue.


An Applecare Rep will call in the alloted time. I was called back in 5 minutes.


The Rep will ask you to go to "https://id.apple.com" which redirects to "https://appleid.apple.com". You sign in with Apple ID/Password. You can then see "Password and Security" on the left. The Apple care rep asked me to click the "Temporary Support Pin" at the bottom and read out the PIN to her. She then generated a "Alphs Numeric String" that showed up on my Mac and Iphone. I had to read that out to her.


She then reset my Security questions. I was asked to logout and log back in and found the same screen with options to choose new security questions. There is also an option to add a "Rescue Email" address to reset the questions in the future without calling Applecare.


It took 5 mins to get this done. Hope this helps.

May 13, 2014 7:00 AM in response to dhaterz11

Why doesn't Apple Check there "help page" "discussion page" whatever it is and fix the problems like do they even look at the page or do they just have it here!?! This is what really puts me off of apple they should put a "reset my security questions" button underneath it. Then it be sent to the rescue email or be sent to your phone number it's really sh*t of apple to do this. GET IT FIXED APPLE PLEASE !!!! :)

How do I reset my security questions?

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