Have you ever "paired" your phone to the truck? Push the phone icon on your steering wheel, if you have neer had a phone paired, after a few moments if will come back with no phone paired do you want to add one? Push the "OK" button on your touch screen nav, or on the center of the console (by the radio buttons). The voice will ask you to push the OK button again to begin pairing. Then the system will randomly generate a 6-digit PIN number. Now you can go to your phone's settings, go to general, go to bluetooth (be sure bluetooth is on), then the wheel will stop spinning after it shows a buttong entitled "Sync." Push that button and when the submenu appears, enter the 6-digit PIN. Answer the 911 Assist request with a couple of OKs, say OK twice to Set to Primaryt Phone>? and then Push OK twice for dowload phone. Let this work for a few minutes until it states phonebook downloaded. Then press and hold the phone icon for about four or five seconds to clear the phone menu. No everything is set to make and receive calls. For more info, see my blog at fordtechlane.com Let me know how it all works for you.