No picture on other side in FaceTime

I have experienced exactly the same. Two iPads within a few feet work fine but not not from a distance. According to Apple support, all FaceTime calls go through an ISP even if they are close so this is a mystery. I thought it might be using Bluetooth but apparently it can't.

Seals reply to Iankv.

Using FaceTime http://support.apple.com/kb/ht4319

Troubleshooting FaceTime http://support.apple.com/kb/TS3367

The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems

http://tinyurl.com/32drz3d

 Cheers, Tom 😉

Did you ever solve this as I have exactly the same problem. I can see and hear the other person and my front camera shows my image but the other person only gets sound - no picture. It's not their device because if I use my iPhone instead of the iPad everything works perfectly.

Rgds Ian

I too am having trouble with this. I have Apple working on it with no success so far. I have reloaded the iPad software and set it up as a new machine - still no joy.

I have tried Skype and that does not work either, the camera is not recognised.

The camera works fine, taking pictures with the front camera.

I am waiting for another call back from Apple Support for the next round!

FWIW, I'm still having the same problem although my wife is now hassling me to take the iPad into the nearest Apple store for them to look at it.

I have tried re-booting the device and all those sorts of things although I haven't gone to the extent of a re-build from scratch yet. The strange thing is that if I 'Facetime' the iPad using my iPhone (but admittedly with both devices within the same wi-fi zone), then everything seems to work properly at each end but when we then try to 'Facetime' our children in other parts of the UK we end up with no picture at the other end.

Rgds Ian

Still no solution yet. I have spent hours with Apple Support on transatlantic phone calls (at their expense!) and they are baffled. I have reloaded the software to no effect. They have asked me to take my iPad into our local Apple Store Genius desk to be checked out. They have waived the charge because they want to know too. They have been brilliant and have spared no effort for a solution. I have tried using Skype and that will not recognise the camera (I have checked out all permissions)

The iPad is going in on Wednesday 12th November 2015. I will post a report on what happens.

Having same difficulty with FaceTime and no photo showing from my camera to my daughter. Voice comes through without any trouble. Have done all updates and turned on and off ipad. Now what? My main purpose in the purchase of the iPad was for FaceTime so very frustrated As it has worked for 2 years without trouble

hhoping someone has found the answer. Apple Store is 75 miles away

Apple Store replaced my iPad to no avail. Everything is the same, well almost. Last night, a FaceTime call was without an image at the other end and then, intermittently the image appeared for a second or two before disappearing again.

I am sure it has a connection with the 9.1 upgrade but is not simple, there must be other factors too. It has been suggested that it could be related to a narrow upload bandwidth with ADSL but even that is not conclusive as the same router works with another 9.1 iPad.

It is a complete mystery which makes little sense.

I will be going back to Apple in the States later.

I booked an appointment at the Apple store yesterday (Monday16th Nov), on Sunday my son facetime'd us and for about one or two minutes he received a picture at his end and then it all went blank at the same time as a message saying "paused" came up on the screen. The message disappeared but the picture didn't reappear at his end so we had to end the call and reconnect using my iPhone.

So yesterday, went I went to the Apple store, everything worked pefectly and I was even able to Facetime my son just to check. So at the moment I have an iPad that appears to have fixed itself - don't ask me how - we will see what happens over the next few days and I will post the result here.

Rgds Ian

I have experienced this too. For a few seconds, a call worked, sort of, the image coming and going.

My local Apple Store did not know of the problem and replaced the iPad but nothing changed.

It must be a function of 9.1 but combined to something else as nor all 9.1 iPads are affected.

Mine has worked on a different network but the connection was too poor to be conclusive.

The mystery continues. I am waiting to talk to Apple Support in the States again.

The problem is continuing. It is not a hardware issue as my iPad was replaced to no effect. Apple Support cannot understand the issue and have escalated it to Apple Engineering for investigation, they are not fobbing me off.

I will post when I hear more.

The latest update to IOS9.2 fixed mine to but not before I had made two trips to the Apple Genius Bar and came across someone next to me who had exactly the same problem. Their iPad was the same vintage as mine - Late 2013 Mark 4 just before the Ipad air came out.

The Apple guys on the Genius Bar were completely unaware of the problem.

Rgds Ian

The iOS 9.2 update has fixed the problem. Our local Genius Bar did not know anything about it neither did Apple Support in the States but working with them, they picked up the issue and passed it to Apple Engineering for a fix to be included in the new update. It took a bit of work to get it started but they responded quickly and resolved the issue. I was quite impressed with their help.

I would try with someone else and see if they can see you. It's more likely the other person's device has an issue.