Apple Mobile Device USB Driver Missing

My Apple Mobile Device Driver is missing. From where may I dnload it safely?

iPod touch, iOS 4.3.3, Windows Vista

Posted on Jun 28, 2012 10:30 PM

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Question marked as Top-ranking reply

Posted on Jun 23, 2015 3:49 PM

For anyone still having this issue, give this a shot:


First, make sure you have iTunes and Apple Mobile Device Support Installed.


1. Go to Device Manager

2. Locate your Apple device (mine was under Portable Devices. It's very possible it's somewhere else for you.)

3. Right click it and select "Update Device Driver."

4. Navigate to C:\Program Files\Common Files\Apple\Mobile Devices\Support\Drivers and select that folder

5. Hit next. The driver should install and you'll see "Apple Mobile Device USB Driver" under the "Universal Serial Device USB Driver" section in Device Manager.


I hope I was able to help anybody who is still having this issue.

108 replies

Apr 18, 2016 10:53 AM in response to sunk818

yeah, but it would mean totally uninstalling and reinstalling iTunes which would be a massive pain. We have two different Windows user accounts, each linked to a different iTunes ID each of which is associated with multiple different devices. Maybe as a last resort if the next update from Apple doesn't fix the problem.

May 6, 2016 5:03 PM in response to piglitlover

I've been running into a similar situation. I rarely turn off my computer and occasionally, when I plug in my iphone 6, it won't recognize it. I'm running Windows 10 64bit (etron usb 3.0 controller). Here was my fix without having to download or install anything manually.


- go to Device Manager

- scroll down and expand Universal Serial Bus controllers

- right click on Apple Mobile Device USB Driver and click "Uninstall". You'll get another dialog box to confirm. I left the "Delete the driver software for this device" unchecked

- go to the top of device manager to Action

- select Scan for hardware changes


Then hear the awesome tones of your iDevice that's now ready to use.

Jun 11, 2016 10:02 PM in response to Chengtai2

Jun. 11, 2016

Problem: iTunes did not detect my iPhone 6.


Using Windows 10, Win+R run devmgmt.msc;

Apple Modile Device USB driver was not listed in expanded "Universal Serial Bus controllers" list.


Had to install manually by going to:

C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers

(note slightly different path from Chengtai2's post)


right click on

usbaapl64.inf

and chose Install


with iphone 6 connected, and itunes version 12.4.1.6 running; when prompted on iphone choose "Allow" access.


a few seconds later iphone gets detected.

Problem Solved.

Aug 13, 2017 2:55 PM in response to Chengtai2

I had this issue on Windows 10. I did not have a "C:\Program Files\Common Files\Apple" folder (or in my case since I have Windows 10 x64 "C:\Program Files (x68)\Common Files\Apple". I installed iTunes which gave me the C:\Program Files\Common Files\Apple\Mobile Devices\Support\Drivers folder. When I tried to update the driver for my iPhone on the PC pointing it to that folder, it told me that I already had the latest driver.


However, the next time I connected the iPhone, the computer gave me the Trust/Don't Trust prompt. Prior to that it was just the iPhone asking me if I should allow the computer to access my photos, there was no trust prompt on the computer.


So if you don't have iTunes installed, it may be as simple as just installing or updating to the latest iTunes.

Jan 8, 2017 6:29 AM in response to piglitlover

Sometimes the USB driver for the iPhone is corrupt, meaning that iTunes never realizes what is plugged in.


For iTunes 12.5.4/iPhone 6+


  • Go to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
  • Right click the file called "usbaapI64.inf"
  • Choose INSTALL


This should take a few seconds, and then iTunes should come to life and see the phone. At that point, you may have to tell the phone to "trust" the computer again.

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Apple Mobile Device USB Driver Missing

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