Apple Mobile Device USB Driver Missing

Sorry, maybe I'm just not comprehending the steps right, but what do you do between steps 4 and 5? You say "click on the folder", immediately jump to "click next", and for me there are a few different files in the folder. Do I need to extract one? Open one? What do I do? Thanks for the help.

I'm having this issue too on Windows Vista Business X64. The normal USB driver for my iPhone 3GS installs just fine, but the Apple Mobile Device USB Driver won't for some reason!. I don't get it as it installed just fine on my main desktop PC with Windows 7 Home X64!

For me I had to use the following directory (PC):

C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers

When Apple updates iTunes they must have changed the directiory, but that would make sense because @Chengtai2 posted this in June 2015!

It worked!

I currently run Windows 10 if you want to know.

Thank you very much for this. I have not been able to connect to my devices except for WIFI for about 4 months. I don't know how I lost the driver, but this link did the trick to correct my situation. Thank you again.

Replying to: chipfrommaryland who sees the 6/21/2006 device driver, but Windows claims this is "up to date." I see the same problem, and Windows file explorer recognizes my iPod (old iPod), but iTunes does not seem to recognize it. I fail to see how a 10 year old driver is "up to date" either.

Chengtai2,

I have been trying to solve this problem for a good 2 hours searching from the Apple support main page. You my friend, have made my day.

This solution worked perfectly on how to re-install the usb driver for Apple. Really appreciate it man!

Pete

thanks man.. this worked..

In the beggnining i wasnt going to try it because i couldnt find the Apple Driver under USB devices. Then i looked under Portable devices > apple iphone > right click > browse driver > point it to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers ( a bit different than yours) and voila!

I am able to use itools again 😁

Thanks, this was helpful. Mine was located under C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers (on Win 10)

Oops, someone already seems to have given a same response. How do I delete my comment? 🙂

Thanks Chengtai. I used this advice with a Windows 10 machine. It's not exactly easy navigating to the correct subfolder to get the driver but you just keep clicking. My PC came with Windows 10 so this was not an installation problem. Suddenly Itunes simply didn't have my phone icon so I couldn't update it via the USB.

So I've tried all the suggestions here ... and I still get the "windows has determined the driver software for your device is up to date" message and it shows me "WPD FileSystem Volume Driver." That certainly doesn't appear to be an Apple driver. Any ideas what I can do? I've installed and uninstalled iTunes so many times tonight ...

Followed the instructions again this morning to locate the correct driver. It was there; so I uninstalled iTunes and downloaded it again. Reinstalled and it works like a charm. Thanks for the discussions on the site.

OMG thank you so much. I experienced this issue for the first time ever today. I'm running Windows 10 with the latest updates and the latest version of iTunes. Spent a couple of frustrating hours searching for answers online until I found your post. Worked first time!

Are you using Windows 10 64-bit (or 32-bit, is there a 32-bit version)? I still couldn't get my iPhone 4 to recognize even after installing the AppleMobileDevice service. Not sure if its a 32-bit vs 64-bit issue. I installed and used files for 64-bit iTunes.

Hi,

I'm using Windows 10 64-bit and iTunes 12.3.3.17. The problem only started after the latest iTunes update. It initially wouldn't recognise any of my devices. I managed to get it to recognise my iPhone 6 by following Chengtai2's advice and reinstalling the iPhone driver. But it still won't recognise my iPod nano which I think is 7th gen. Windows is trying to use some generic Microsoft driver for it. If I try to reinstall the driver for the device, it tells me it's already using the right one. If I try to manually point it to the usbappl64.inst driver, it tells me this driver (and all the other Apple drivers in the same folder) isn't compatible with 64-bit. I've tried stopping and starting the Apple Mobile Support service but no joy. I give in for the moment. I can see from Apple's nano support forum that others are having the exact same problem. Waiting to see if the next iTunes update eventually fixes it.

Have you thought about reverting to your previous version or have you tried that already? I've been trying to put music on my old iPhone 4 to have around as a glorified iPod Touch, but I can't get it to recognize using the latest iTunes 12.3 on Windows 10 64-bit, nor on iTunes 10 using Windows XP. It worked before, but not sure what's changed...