Apple Mobile Device USB Driver Missing

Worked a treat but did get this error: "iTunes could not connect to this [device] because an unknown error occurred (0xE8000001)."

Just followed this If you see a '0xE' error when you connect your iOS device to a PC - Apple Support

Thank you.

Thanks Chengtai. I used this advice with a Windows 10 machine. It's not exactly easy navigating to the correct subfolder to get the driver but you just keep clicking. My PC came with Windows 10 so this was not an installation problem. Suddenly Itunes simply didn't have my phone icon so I couldn't update it via the USB.

Thank you! This fixed my issue as well 🙂

So I've tried all the suggestions here ... and I still get the "windows has determined the driver software for your device is up to date" message and it shows me "WPD FileSystem Volume Driver." That certainly doesn't appear to be an Apple driver. Any ideas what I can do? I've installed and uninstalled iTunes so many times tonight ...

Followed the instructions again this morning to locate the correct driver. It was there; so I uninstalled iTunes and downloaded it again. Reinstalled and it works like a charm. Thanks for the discussions on the site.

thanks for WinRAR to open the inside of the EXE. I personally used 7-Zip Portable which is also able to open the inside of some EXEs that contain other files.

OMG thank you so much. I experienced this issue for the first time ever today. I'm running Windows 10 with the latest updates and the latest version of iTunes. Spent a couple of frustrating hours searching for answers online until I found your post. Worked first time!

Are you using Windows 10 64-bit (or 32-bit, is there a 32-bit version)? I still couldn't get my iPhone 4 to recognize even after installing the AppleMobileDevice service. Not sure if its a 32-bit vs 64-bit issue. I installed and used files for 64-bit iTunes.

Hi,

I'm using Windows 10 64-bit and iTunes 12.3.3.17. The problem only started after the latest iTunes update. It initially wouldn't recognise any of my devices. I managed to get it to recognise my iPhone 6 by following Chengtai2's advice and reinstalling the iPhone driver. But it still won't recognise my iPod nano which I think is 7th gen. Windows is trying to use some generic Microsoft driver for it. If I try to reinstall the driver for the device, it tells me it's already using the right one. If I try to manually point it to the usbappl64.inst driver, it tells me this driver (and all the other Apple drivers in the same folder) isn't compatible with 64-bit. I've tried stopping and starting the Apple Mobile Support service but no joy. I give in for the moment. I can see from Apple's nano support forum that others are having the exact same problem. Waiting to see if the next iTunes update eventually fixes it.

Have you thought about reverting to your previous version or have you tried that already? I've been trying to put music on my old iPhone 4 to have around as a glorified iPod Touch, but I can't get it to recognize using the latest iTunes 12.3 on Windows 10 64-bit, nor on iTunes 10 using Windows XP. It worked before, but not sure what's changed...

yeah, but it would mean totally uninstalling and reinstalling iTunes which would be a massive pain. We have two different Windows user accounts, each linked to a different iTunes ID each of which is associated with multiple different devices. Maybe as a last resort if the next update from Apple doesn't fix the problem.

Thank the Gods for you, because I thought I was screwed following the other guys file link. It was outdated!

I've been running into a similar situation. I rarely turn off my computer and occasionally, when I plug in my iphone 6, it won't recognize it. I'm running Windows 10 64bit (etron usb 3.0 controller). Here was my fix without having to download or install anything manually.

- go to Device Manager

- scroll down and expand Universal Serial Bus controllers

- right click on Apple Mobile Device USB Driver and click "Uninstall". You'll get another dialog box to confirm. I left the "Delete the driver software for this device" unchecked

- go to the top of device manager to Action

- select Scan for hardware changes

Then hear the awesome tones of your iDevice that's now ready to use.

Unfortunately this still doesnt work for me Chengtai, when I click Next post selecting the folder, it gives me an error saying that Windows has found the device driver software but encountered an error while attempting to install it.

Any solutions? I have uninstalled and installed iTunes like a million times and tried all the other solutions mentioned here but it still doesnt work 😟

This helped me! Thank you