Downloading apps stuck on waiting...

For the past few days I've been unable to download any apps from the App Store on my iOS devices, including the iPad and iPhone. I click "install", it asks for my password, it goes back to the home screen and the icon pops up and it says "waiting…" underneath, and then nothing ever happens. It's just stuck on waiting forever. It's basically what you would expect would happen if the store was down or my internet was down, except neither is the case.


I called Apple support and the only thing they had to offer was to do a factory reset on both my iPad and iPhone. I'd rather not do that because it's a pain. Plus, how can it be a hardware problem when it's happening on BOTH of my devices? It sounds like a problem with my account on their end, but they had no idea.


Has this happened anybody else? Anybody have any ideas?


For the record, I can still download apps onto my computer in iTunes and then sync those apps to my devices, I just can't download apps directly from my devices. Very strange.


Thanks for any help you guys can offer! =)


Philip

iPad (3rd gen) Wi-Fi + Cellular, iOS 5.1.1

Posted on Jul 2, 2012 12:59 PM

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Posted on Jul 2, 2012 1:07 PM

I fixed it from another post: go into iTunes -> more -> downloads and look for stuck downloads there. It's non-obvious, but it's also not difficult. Delete all the downloads in progress in iTunes and then try downloading apps again.


I guess if you have one download stuck anywhere, it screws up all downloads everywhere.


Anyway, worked for me. Whew.

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Jul 2, 2012 1:07 PM in response to Carolyn Samit

I fixed it from another post: go into iTunes -> more -> downloads and look for stuck downloads there. It's non-obvious, but it's also not difficult. Delete all the downloads in progress in iTunes and then try downloading apps again.


I guess if you have one download stuck anywhere, it screws up all downloads everywhere.


Anyway, worked for me. Whew.

Jul 2, 2012 1:06 PM in response to stedwick

Hi..


Try this on one device...


Tap Settings > General > Reset > Reset All Settings


Then restart the device > Hold the power button until "slide to power off" appears. Slide to power off. After it is off, press the power button to turn it back on.


That just resets your settings to default, you will not lose any media.


If it works on one device, then try on the other.


If that doesn't help, tap Settings > General > Reset > Reset Network Setttings


Then restart. Try downloading apps. You may have to re type in your wireless network password.

Aug 17, 2012 12:57 PM in response to John Olesen

This is my boilerplate response to the "apps will not update or install" issue. Maybe something in here will help ignore what you have already tried.


Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.


If that doesn't work - sign out of your account, restart the iPad and then sign in again.


Settings>Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.


Go back to Settings>Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.


You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.


You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your app preferences and device settings again.

Aug 17, 2012 11:40 AM in response to stedwick

Im having the same issue. just activated an iPhone 4s on Sprint. did several hard resets. Apple told me it was because i didnt register it through my main computer via itunes-which made sense. so i did that, and the issue still persists intermittedly. I'm a Sprint tech, and one of my customers who just upgrade to the 4s yesterday is having the same issue.


i have no podcasts / anything in itunes downloading anywhere. not on my iPad, iPhone, wife's iPad, or on my Macbook. Any other ideas? or is it just a "wait and see" type deal?

May 11, 2013 8:28 PM in response to stedwick

There's another possible issue that was what caused this same problem for me: Your iPhone or iPad is full! If you don't have enough storage space left on your device, apps can sit there in "waiting..." status without giving you an error message telling you why they are not downloading. No amount of clicking, resetting, deleting, etc. will solve this problem


Just clear out some music, photos or whatever to open up storage space, and then sync your device, and all should be well.

Dec 2, 2013 12:00 PM in response to orubin

Yes, we tried that already. Also, the frustrating part is that I ordered this movie to watch on my Apple TV but the download stays stuck in the downloads section on my iPhone. Two observations and suggestions for fixes:

1. I thought that I could order it on my iPhone and then watch it on my Apple TV (NO... I had to order it twice and then request a refund from Apple for one of the purchases). This should be fixed so that if you order an HD movie on your iPhone it appears to watch on Apple TV and likewise.

2. Now no matter what I do, I tap, swipe, etc... I can't delete the video from the pending downloads list (see screenshot). I don't have space on my device and I'm not planning to delete a bunch of stuff to download a rented video that I no longer want to watch because I've already rented it and watched it on Apple TV.


User uploaded file

Sep 14, 2014 7:25 AM in response to The Cradle Mob

Thank you the Cradle Mob. This resolved my issue of podcast downloads hanging on "waiting" status on my iPad mini Retina running iOS 7.1.2 (I noticed this issue in the iTunes app on the iPad itself, and it happened after I upgraded from the iPad 2 to the iPad mini with Retina likely due to restoration of iPad backup from iCloud). All I had to do was connect the Lightning USB cable to my iPad, and then on my Mac (it would probably work on a Windows computer too) on the left sidebar of iTunes under the Library section I clicked on Podcasts. There I noticed an option to sync my podcasts. I did not realize that my Mac was not yet set to synchronize the podcasts! Once I selected that option to sync my podcasts with the Mac, under Devices I clicked on the icon representing my iPad and then performed a Sync. All of the above resolved my issue...no more stuck downloads in iTunes on my iPad mini. Thank you again for getting this started for me! 🙂


Note: if one wishes to perform this by plugging the Lightning USB cable from the iOS device into the wall rather than into the computer, then iTunes WiFi sync would need to be configured; see KB article # HT1386 iOS: Syncing your data with iTunes for details.

Jan 28, 2014 5:24 AM in response to reymysterio619

per reymysterio619


I sorted out the issue by following the below steps:


  1. Navigated to Settings --> General --> Usage --> Select the App that has issue --> Delete App
  2. Navigate back to the icon of the App in question and delete it by long key press
  3. Re-install the app from App Store or iTunes

-------------------------------------------------------------------------------- ----------------------------------------------------------------------------


This worked for me on iPhone 5s.

May 2, 2015 7:23 AM in response to reymysterio619

reymysterio619 wrote:


I sorted out the issue by following the below steps:


  1. Navigated to Settings --> General --> Usage --> Select the App that has issue --> Delete App
  2. Navigate back to the icon of the App in question and delete it by long key press
  3. Re-install the app from App Store or iTunes


I searched all over the net for a solution to the problem and this was the only solution that worked for me. So simple, works a treat.

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