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Downloading apps stuck on waiting...

For the past few days I've been unable to download any apps from the App Store on my iOS devices, including the iPad and iPhone. I click "install", it asks for my password, it goes back to the home screen and the icon pops up and it says "waiting…" underneath, and then nothing ever happens. It's just stuck on waiting forever. It's basically what you would expect would happen if the store was down or my internet was down, except neither is the case.


I called Apple support and the only thing they had to offer was to do a factory reset on both my iPad and iPhone. I'd rather not do that because it's a pain. Plus, how can it be a hardware problem when it's happening on BOTH of my devices? It sounds like a problem with my account on their end, but they had no idea.


Has this happened anybody else? Anybody have any ideas?


For the record, I can still download apps onto my computer in iTunes and then sync those apps to my devices, I just can't download apps directly from my devices. Very strange.


Thanks for any help you guys can offer! =)


Philip

iPad (3rd gen) Wi-Fi + Cellular, iOS 5.1.1

Posted on Jul 2, 2012 12:59 PM

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Question marked as Top-ranking reply

Posted on Jul 2, 2012 1:07 PM

I fixed it from another post: go into iTunes -> more -> downloads and look for stuck downloads there. It's non-obvious, but it's also not difficult. Delete all the downloads in progress in iTunes and then try downloading apps again.


I guess if you have one download stuck anywhere, it screws up all downloads everywhere.


Anyway, worked for me. Whew.

141 replies

May 11, 2013 8:28 PM in response to stedwick

There's another possible issue that was what caused this same problem for me: Your iPhone or iPad is full! If you don't have enough storage space left on your device, apps can sit there in "waiting..." status without giving you an error message telling you why they are not downloading. No amount of clicking, resetting, deleting, etc. will solve this problem


Just clear out some music, photos or whatever to open up storage space, and then sync your device, and all should be well.

Dec 2, 2013 12:00 PM in response to orubin

Yes, we tried that already. Also, the frustrating part is that I ordered this movie to watch on my Apple TV but the download stays stuck in the downloads section on my iPhone. Two observations and suggestions for fixes:

1. I thought that I could order it on my iPhone and then watch it on my Apple TV (NO... I had to order it twice and then request a refund from Apple for one of the purchases). This should be fixed so that if you order an HD movie on your iPhone it appears to watch on Apple TV and likewise.

2. Now no matter what I do, I tap, swipe, etc... I can't delete the video from the pending downloads list (see screenshot). I don't have space on my device and I'm not planning to delete a bunch of stuff to download a rented video that I no longer want to watch because I've already rented it and watched it on Apple TV.


User uploaded file

Sep 14, 2014 7:25 AM in response to The Cradle Mob

Thank you the Cradle Mob. This resolved my issue of podcast downloads hanging on "waiting" status on my iPad mini Retina running iOS 7.1.2 (I noticed this issue in the iTunes app on the iPad itself, and it happened after I upgraded from the iPad 2 to the iPad mini with Retina likely due to restoration of iPad backup from iCloud). All I had to do was connect the Lightning USB cable to my iPad, and then on my Mac (it would probably work on a Windows computer too) on the left sidebar of iTunes under the Library section I clicked on Podcasts. There I noticed an option to sync my podcasts. I did not realize that my Mac was not yet set to synchronize the podcasts! Once I selected that option to sync my podcasts with the Mac, under Devices I clicked on the icon representing my iPad and then performed a Sync. All of the above resolved my issue...no more stuck downloads in iTunes on my iPad mini. Thank you again for getting this started for me! 🙂


Note: if one wishes to perform this by plugging the Lightning USB cable from the iOS device into the wall rather than into the computer, then iTunes WiFi sync would need to be configured; see KB article # HT1386 iOS: Syncing your data with iTunes for details.

Jan 28, 2014 5:24 AM in response to reymysterio619

per reymysterio619


I sorted out the issue by following the below steps:


  1. Navigated to Settings --> General --> Usage --> Select the App that has issue --> Delete App
  2. Navigate back to the icon of the App in question and delete it by long key press
  3. Re-install the app from App Store or iTunes

-------------------------------------------------------------------------------- ----------------------------------------------------------------------------


This worked for me on iPhone 5s.

May 2, 2015 7:23 AM in response to reymysterio619

reymysterio619 wrote:


I sorted out the issue by following the below steps:


  1. Navigated to Settings --> General --> Usage --> Select the App that has issue --> Delete App
  2. Navigate back to the icon of the App in question and delete it by long key press
  3. Re-install the app from App Store or iTunes


I searched all over the net for a solution to the problem and this was the only solution that worked for me. So simple, works a treat.

Sep 23, 2012 7:26 PM in response to Daphne chin

Demo's solution is effective. Summarized - log in to your account in the Store

and look at Purchase History <See All>. Good chance you'll find the app there

with a comment re not installed. Proceed to install it.


Is there another app hanging up on the iPhone too? Delete that if possible

and deselect it when you look at apps while cabled to your iTunes on Mac.

The idea is to clear, hold off syncing to apps that may compete or be

blocked by each other.


You may need to Reset All Settings after you clear problems then reselect

the purchased app from your Sync Tool and Sync again. Another Sync

may be necessary to transfer the other apps you excluded previously


Some of this is trial and error as the problem hasn't been defined, but the

problem is most likely solved in the Store and Sync panes.

Sep 26, 2012 4:53 PM in response to britewhitelight

Actually, the quickest fix I found, because it seems to only affect apps that are over 50mb and too big to download through the ipad. I download them on my laptop, synch, and they seem fine. The next time I go online with the ipad though, they switch to "waiting". My quick fix is to plug the ipad into the laptop>itunes opens> click on the name of your ipad>select the central Apps button>uncheck (remove the tick) the boxes for the problem apps>synch your device>recheck (tick) the boxes>synch. Fixes problem apps permanently.

Oct 6, 2012 7:31 PM in response to George Monge

Greetings George Monge! This worked for me: While I had my iPad3 connected via usb, I opened my computer's iTunes program. There I went to the Store menu on top of the screen. There I chose Sign Out from the pop up menu. Then I ejected my ipad, and disconnected the usb cable from the computer. Then I shut the ipad down (with the black top right button followed by the screen slider to turn it off) Then I turned it back on with that same button. Then I got a message on my ipad that the apps in question couldn't be downloaded at this time and they were gone from the screen. Then there was a password issue when I tried to sign back into the itunes store using my computer but that's a story for another evening...

Oct 18, 2012 12:52 AM in response to stedwick

I had this problem with the youplayer app stuck on "waiting" I couldn't delete it and tried all the settings, itunes, network etc. Guess how I solved it! I tuned the Ipod off by holding the standby button til the "power off" slider apears then power off completely left it for a while and powered up again. I then got a message "youplayer could not be downloaded please try later" hooray the waiting icon was gone !🙂

Dec 2, 2012 9:51 PM in response to stedwick

I had this problem. Eventually had to bite the bullet and go for Erase All Content and Settings. When it restarted I chose to Restore using Backup from ICloud and chose the most recent back up which was that day's. Am pleased to report that all of the stuck apps downloaded correctly. Some apps got temporarily stuck but restarted with just a tap.


Downsides - all my photos apart from those I took with the ipad are missing.

Any music that I had on here that I had not purchased through iTunes is missing.

All my films and tv series need to be downloaded individually.


Bit of a pain... but I got my apps back.

Downloading apps stuck on waiting...

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