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Downloading apps stuck on waiting...

For the past few days I've been unable to download any apps from the App Store on my iOS devices, including the iPad and iPhone. I click "install", it asks for my password, it goes back to the home screen and the icon pops up and it says "waiting…" underneath, and then nothing ever happens. It's just stuck on waiting forever. It's basically what you would expect would happen if the store was down or my internet was down, except neither is the case.


I called Apple support and the only thing they had to offer was to do a factory reset on both my iPad and iPhone. I'd rather not do that because it's a pain. Plus, how can it be a hardware problem when it's happening on BOTH of my devices? It sounds like a problem with my account on their end, but they had no idea.


Has this happened anybody else? Anybody have any ideas?


For the record, I can still download apps onto my computer in iTunes and then sync those apps to my devices, I just can't download apps directly from my devices. Very strange.


Thanks for any help you guys can offer! =)


Philip

iPad (3rd gen) Wi-Fi + Cellular, iOS 5.1.1

Posted on Jul 2, 2012 12:59 PM

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Question marked as Best reply

Posted on Jul 2, 2012 1:07 PM

I fixed it from another post: go into iTunes -> more -> downloads and look for stuck downloads there. It's non-obvious, but it's also not difficult. Delete all the downloads in progress in iTunes and then try downloading apps again.


I guess if you have one download stuck anywhere, it screws up all downloads everywhere.


Anyway, worked for me. Whew.

141 replies

Aug 17, 2012 11:40 AM in response to stedwick

Im having the same issue. just activated an iPhone 4s on Sprint. did several hard resets. Apple told me it was because i didnt register it through my main computer via itunes-which made sense. so i did that, and the issue still persists intermittedly. I'm a Sprint tech, and one of my customers who just upgrade to the 4s yesterday is having the same issue.


i have no podcasts / anything in itunes downloading anywhere. not on my iPad, iPhone, wife's iPad, or on my Macbook. Any other ideas? or is it just a "wait and see" type deal?

Aug 17, 2012 12:57 PM in response to John Olesen

This is my boilerplate response to the "apps will not update or install" issue. Maybe something in here will help ignore what you have already tried.


Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.


If that doesn't work - sign out of your account, restart the iPad and then sign in again.


Settings>Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.


Go back to Settings>Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.


You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.


You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your app preferences and device settings again.

Sep 23, 2012 7:26 PM in response to Daphne chin

Demo's solution is effective. Summarized - log in to your account in the Store

and look at Purchase History <See All>. Good chance you'll find the app there

with a comment re not installed. Proceed to install it.


Is there another app hanging up on the iPhone too? Delete that if possible

and deselect it when you look at apps while cabled to your iTunes on Mac.

The idea is to clear, hold off syncing to apps that may compete or be

blocked by each other.


You may need to Reset All Settings after you clear problems then reselect

the purchased app from your Sync Tool and Sync again. Another Sync

may be necessary to transfer the other apps you excluded previously


Some of this is trial and error as the problem hasn't been defined, but the

problem is most likely solved in the Store and Sync panes.

Downloading apps stuck on waiting...

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