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Downloading apps stuck on waiting...

For the past few days I've been unable to download any apps from the App Store on my iOS devices, including the iPad and iPhone. I click "install", it asks for my password, it goes back to the home screen and the icon pops up and it says "waiting…" underneath, and then nothing ever happens. It's just stuck on waiting forever. It's basically what you would expect would happen if the store was down or my internet was down, except neither is the case.


I called Apple support and the only thing they had to offer was to do a factory reset on both my iPad and iPhone. I'd rather not do that because it's a pain. Plus, how can it be a hardware problem when it's happening on BOTH of my devices? It sounds like a problem with my account on their end, but they had no idea.


Has this happened anybody else? Anybody have any ideas?


For the record, I can still download apps onto my computer in iTunes and then sync those apps to my devices, I just can't download apps directly from my devices. Very strange.


Thanks for any help you guys can offer! =)


Philip

iPad (3rd gen) Wi-Fi + Cellular, iOS 5.1.1

Posted on Jul 2, 2012 12:59 PM

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Question marked as Top-ranking reply

Posted on Jul 2, 2012 1:07 PM

I fixed it from another post: go into iTunes -> more -> downloads and look for stuck downloads there. It's non-obvious, but it's also not difficult. Delete all the downloads in progress in iTunes and then try downloading apps again.


I guess if you have one download stuck anywhere, it screws up all downloads everywhere.


Anyway, worked for me. Whew.

141 replies

Dec 6, 2012 8:42 PM in response to stedwick

What i did was press home and lock button at the same time for 20-25 seconds to make it reset itself, then sign out of my account and then sign in from the app store. after i press the app that is not downloading, voila, it starts to download. I guess when you confirm your apple id from your itunes on computer to sync a book etc. you need to re-enter your password on your ipad too. this is what i found out anyway.

Dec 12, 2012 11:16 PM in response to Daphne chin

Had all these problems, but the solution by TylerDurden777 worked: Go to updates tab located in the "App Store" icon. Select the app that is stuck installing. It brings you to the app details, reviews, etc.


Then click on the app icon located at the top left of the screen. When you do this it places the app icon onto your home screen. Click on the app again that has been placed on the home screen and it should start installing. (If you already had the app on the home screen you may be able to skip straight to this step, but in my case, the app icon was missing thought it was trying to install.)


Or, after you have added the app to your home screen, you can delete it (press, hold till jiggles, then tap the X). That will delete the hung install process, but without the app.


Later, if you wish, you can redownload. It will ask about purchase, but when you say "yes" it will figure out you have already purchased and give it to you free.


In my case, it is possible that out of date credit card info was involved in the hang, though I doubt it.

Jan 31, 2013 10:44 AM in response to stedwick

i have something similar:

i have iphone 4 running the latest ios, i think 6.0.1

when i try to download an app from app store while i am connected on wifi, everything is normal: waiting, loading, installing. however, when i try to download the same app while i am on 3G, it gets stuck on Waiting for a while, then moves right to Installing and installs successfully. it jsut skips to tell me "loading" any explaination?

Feb 2, 2013 10:20 AM in response to stedwick

This helped me. I would perform a hard reset and could not uninstall the application in question or update it OTA or from my PC. I signed out of the iTunes/App Store in Settings and performed a hard reset, then signed into the iTunes/App Store with my Apple ID once again and then I could at least delete the application, which allowed me to work around my issue. Thanks all.

Feb 28, 2013 10:35 AM in response to allanmacatingrao

This is finally what worked for me. I was stuck on 2 big apps (one was a bilingual dictionary, nearly 1gb, and the other was a Word a Day foreign language app--500mb--that I've had for over a year). I pressed and held the dictionary app until it started shaking, and pressed the X. Deleting the word a day app and losing all 400+ words I had painstakingly added was not an option. But deleting the giant dictionary and re-syncing allowed the Word a Day app to start normally.


Still haven't tried to fix the dictionary, and I just got the same error message for it again, but at least the crucial one survived thanks to this solution. Back to the drawing board...

Apr 15, 2013 4:08 AM in response to GamerGrrl

Ok......not being an above average Techno head but reasonably logical I am trying to rectify this problem also and finding it not at all clear or logical!............So..problem

1 First time user of iphone 4

2 downloading an application for reading documents(.doc,.xls etc) from iTunes - called :Office Plus ( its a free application)

3 Downloaded this on itunes on PC : it appeared ( well the icon did) and it records that it is "downloaded" wehn I check on the iTunes.

4 On the iphone : Application Icon is dark ( visibile) with words "waiting" under it.


So - what next? - Do I wait? OR go through one of these complex Twister like sequences which others describe here? - Bizarre that these clever people at Apple can't provide "an idiot's guide" to such issues.


I guess its the Twister sequence option I suppose - but a little disappointing having just transferred from Nokia!...tempted to return! as Nokia software is generally more user friendly - well for me anyway.

Apr 30, 2013 10:07 AM in response to stedwick

After two days struggling with App Updates & Downloads stuck on "waiting...", I realised that one of my video podcast downloads was blocking everything else: all app updates and all iTunes downloads (from iCloud and new purchases).


As soon as I put the download of the culprit video podcast on hold, everything else resumed beautifully (app updates, iTunes downloads). I finally deleted the infamous video podcast, as I never managed to successfully download it.


The corrupt video podcast file was the first one in the queue, which is logic if it was blocking everything else...

Aug 18, 2013 8:06 PM in response to stedwick

I have tried everything in this post, and nothing is working for my 2 apps that are frozen in "Installing". I have had this iPad mini for les than 2 weeks and had this problem twice now. The first time I did a factory reset and got rid of everything. I am trying to avoid it this time.


This morning my husband tried to download 2 apps via WiFi at Home Depot and it is stuck again. I tried to download them again connected to the computer/iTunes and it switched to being stuck on "Installing" now. And occasionally I can hold down the installing app in "Purchases" in the App Store and it will open the app. But it still won't open clicking the icon and it still says Installing.

I about ready to send it back and call it defective. NO websites offer anything that will help.
I can't hold down the app and delete it - no "x" appears.
Clicking it once to unpause it doesn't work. Clicking it twice doesn't work either.
Logging out of iTunes and then holding down home/power buttons to reset doesn't work.
The apps do not show in updates.
I can install and uninstall them from iTunes on the computer, but they always show "Installing" on the iPad, no change.

Help please?

Aug 23, 2013 5:42 AM in response to BNHWin

I'm having the same problem with one app... stuck at "installing" and none of the remedies work. I was hoping an update to the app might help... an update was just issued, but applying the update (via iTunes sync to my Mac) doesn't do anything. I have a lot of content on my iPad so I would rather not do a reset/restore. Fortunately this is a non-essential app for me, so I'm going to be patient for a few weeks and upgrade to IOS 7 to see if it handles this case better than IOS 6. If not, I'm going to open a case with Apple.

Nov 3, 2013 9:29 AM in response to NewUserOfIPHONE

A full shutdown solved the problem for me.

Hold down power button and home button at the same time, until iPhone turns off. This is supposed to be equivalent to removing the battery, according to Verizon.

I waited a out 30 seconds, the turned iPhone back on. Apps stuck in loading cleared from screens and the updated versions were still loaded on iPhone.

Downloading apps stuck on waiting...

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