MacBook Pro 2012 gpu crashes with kernel panic

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davenik Author

Level 1

15 points

MacBook Pro 2012 gpu crashes with kernel panic

My brand spankin' new MacBook Pro 15-inch, Mid 2012 notebook kernel panicked with a GPU error.

7/2/12 4:05:11.000 PM kernel: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error

7/2/12 4:05:11.000 PM kernel: IOVendorGLContext::ReportGPURestart

7/2/12 4:05:11.000 PM kernel: 0000006e

7/2/12 4:05:11.000 PM kernel: 00200000 0000902d 00000000 00000000

7/2/12 4:05:11.000 PM kernel: 00000000 000002ac 00000003 0000000b

7/2/12 4:05:11.000 PM kernel: 00000000 00000000 01004001

7/2/12 4:05:11.000 PM kernel: 00000000 00000000

7/2/12 4:05:11.000 PM kernel: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error

I'm running Mac OS X 10.7.4.

Anybody else seen this?

Best,

Dave

MacBook Pro, Mac OS X (10.7.4), 15-inch, Mid 2012

Posted on Jul 2, 2012 5:35 PM

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Answer 1

Jul 2, 2012 5:38 PM in response to davenik

I am getting the same problem, has happened 3 times within the last week

Macbook Pro 2012 15"

-Fractal-Mac

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Answer 2

etresoft

Level 8

46,672 points

Jul 2, 2012 6:11 PM in response to davenik

Using Chrome, eh?

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Answer 3

davenik Author

Level 1

15 points

Jul 2, 2012 6:17 PM in response to etresoft

No, I'm not using Chrome, and my MacBook Pro doesn't have the Retina display.

This crash/panic happened when the screen saver was displaying photos from my iPhoto library.

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Answer 4

etresoft

Level 8

46,672 points

Jul 2, 2012 7:37 PM in response to davenik

Not using Chrome at all? Because you could be running Chrome, exhaust your VRAM, and then the screen saver could be the one to kill it.

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Answer 5

Patopipp

Level 1

37 points

Jul 2, 2012 8:32 PM in response to etresoft

Same issue over here, can't play any game without my mac crashing. I think the Intel HD 4000 driver is the problem.

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Answer 6

Jul 2, 2012 9:07 PM in response to Patopipp

I play EVE Online and have had to reset the graphics/Cache settings to get it to display anything but a black screen. When launching a intensive application that requires GPU the system hangs until it loads or dies... I have had to kill apps with terminal to get them to close when the GPU hangs/Locks up.

15" non retina display Macbook Pro 2012

everything brand new include mouse

Mac sits on a laptop cooler off the desk so there is proper air flow ect.... This is not a heat issue as far as I can tell.

-Fractal

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Answer 7

WaiChung

Level 1

4 points

Jul 3, 2012 5:56 AM in response to davenik

Had the same problem when I run firefox and Lightroom 4.

It happens numerous time and even with Apple's help desk cannot solve the problem after 3 days... going through disk repair x times and reformat / install OSX 2 times. So they asked me to return back and will replaced by a new set. But I think this will happen again if it is a driver problem.

Do appreciate those guys on the phone's customer service attitute.. thumbs up!!

Configuration :

2012 MBP 15"

Hi Res Glossy (non-Retina) display

8GB RAM

1TB HDD

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Answer 8

davenik Author

Level 1

15 points

Jul 3, 2012 8:18 AM in response to WaiChung

WaiChung,

Could you let us know, assuming you replace the original MBP, if you have problem with the replacement unit? That would mean you're probably right-- it's a driver problem.

Thanks,

Dave

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Answer 9

Jul 3, 2012 12:23 PM in response to davenik

I have an issue where my screen goes black when I click to load Quicken. I have a mid 2010 MBP. I've tried everything. I even have a new hard drive and it's doing it more frequently. I've tried both Apple community and Live Community for Quicken. Live community sent me to a website with CNET.

If anyone hears of any issues that have fixes, please let me know too. Maybe it is the same for my older MBP.

I tried this fix, but my screen just blacked out again when I tried to click on Quicken in the dock. http://reviews.cnet.com/8301-13727_7-20083947-263/some-lion-users-plagued-by-bla ck-screen-bug/

This is extremely frustrating to have to manually shut down and then startup again. Oh, and I'm using Lion OS X 10.7.4 too.

Message was edited by: LizElwell

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Answer 10

tru6794

Level 1

8 points

Jul 3, 2012 12:34 PM in response to davenik

Sorry to hear about this teething problems and I am pleased that I am able to wait for awhile to get my first Mac that I have to concider to get it now. Thank you to you guys for your value comments. As it's quite a high price and I have no experiences with Mac, but would love to learn.

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Answer 11

Jul 3, 2012 12:43 PM in response to tru6794

I love my MBP and I have always been a pc user, I only have issues with it loading Quicken. Other then that, it's a great product.

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Answer 12

WaiChung

Level 1

4 points

Jul 3, 2012 4:20 PM in response to davenik

Hi Dave,

Will update upon receiving the replacement. As mine is a custom , it may take a while for Apple to send back. I send the set back without knowing it is a SW problem,, else I would not have did that.

Let's see what they come back with...

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Answer 13

Jul 3, 2012 7:34 PM in response to WaiChung

WaiChung: I went to genius bar tonight and It turns out that my logic board is bad. He said it was rare but whatever test they did it failed. Hope yours gets fixed faster then mine. They said 3 to 5 days. Good luck.

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Answer 14

WaiChung

Level 1

4 points

Jul 3, 2012 10:33 PM in response to LizElwell

Thanks LizElwell... they did not tell me what went wrong, initially they suspected it's a RAM failure. Let's see when they come back with it... I definitely going to purchase AppleCare just in case...

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Answer 15

Jul 3, 2012 10:46 PM in response to WaiChung

WaiChung: Hey, I have been all over this community and the Quicken Live Community because I've been told oh it's a software problem, etc. Although, I will tell you this, I am so glad I have Apple Care. When I was on pc (DELL) I always got the plan with them too. You will find that with Apple Care, you can sleep knowing they stand by their Apple products. I get great service.

If it is like mine, a logic board, well, you're covered because it's new, but that is expensive once you're out of warranty. I think you will like your MBP...I like mine with a couple of exceptions and those are that excel and quicken are so much more sophisticated on pc, but now that I retired, I can live with that being the case. When working, I have to use both computers so that I can get contracts and budgets out on pc and do all my other stuff on the MBP...

Drop a line when you find out what your issue is. I bought an iPad because they need my computer for 3 to 5 days when the part arrives 😟 . Best of cases I wish for you. Liz

Message was edited by: LizElwell

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