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How to get photos from iCloud

I restored my iPhone settings and when I chose to back up from iCloud, not all of my pictures were there. How do I retrieve my pictures from iCloud to put back on my phone?

Posted on Jul 3, 2012 1:40 AM

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110 replies

Sep 11, 2012 5:18 AM in response to ezyjules

ezyjules,


Thanks for posting your solution! I suspected that something controlled and isolated like what you did would work, and it's good to hear that it can.


I'm trying to follow your advice explicitly now, but I have some questions:

  1. When you say open to the "photo app gallery," do you mean the screen that displays "Camera Roll" and "Photostream" with the "downloading xx of x,xxx" message? Or do you mean in "Camera Roll" itself?
  2. You say that you didn't touch the phone at all for the entire restore. Do you mean that you only didn't leave the open gallery app? Or do you mean that you literally did not even touch the phone, even to check the progress of the photos restore?
  3. Did you receive (but maybe not answer) any phone call or text message during the photos restore and, if so, did it affect the outcome?


Thanks in advance for your response.

Sep 17, 2012 3:24 AM in response to RDTruncellito

Sorry, should have been clearer and more factual in explaining the 'solution' that worked for me.


When you say open to the "photo app gallery," do you mean the screen that displays "Camera Roll" and "Photostream" with the "downloading xx of x,xxx" message? Or do you mean in "Camera Roll" itself?


I meant the Photos app and then stay in the Camera Roll view. Aim being to see the photos download and the downloading text update


You say that you didn't touch the phone at all for the entire restore. Do you mean that you only didn't leave the open gallery app? Or do you mean that you literally did not even touch the phone, even to check the progress of the photos restore?


I meant I did not leave the Photos app or Camera Roll view. I did touch the phone to scroll down as it was downloading the photos. Don't think interacting with this screen should complicate things. What I did not do was leave the app.


Did you receive (but maybe not answer) any phone call or text message during the photos restore and, if so, did it affect the outcome?


I did not as I did the restore in the dead of the night. No calls and no texts. Would suggest you maybe take the SIM out if this is likely.


Appreciate none of the above is scientific. It is what worked for me and helped me get all my photos back. I think it must be something to do with having the iPhone focus on repopulating the camera roll without distracting resources.


Let me know if it works.

Sep 22, 2012 6:22 AM in response to ezyjules

Thanks for the reply! I tried this method and, while it didn't work perfectly, I did ultimately manage to retrieve my photos and videos.


I followed the instructions, including the detailed updates, and restored (without taking out the SIM card) at night. Things were progressing well when I went to bed, but when I woke up in the morning and checked the phone I noticed that the previously counted and then still increasing ~1200 of 2100 photos that I'd had on the phone were mysteriously reduced to only 4. I thought that for whatever reason the connection had dropped and the transfer had failed during the night, and so I was prepared to erase the phone and then start over again. Thankfully before doing so I checked the storage allocation bar for the phone in iTunes and there I saw that, while the phone itself was showing that I had only 4 images saved, the phone actually had about 9 GB of photos on it. As I wasn't sure how to retrieve them from the phone, even though they were there, I searched for a solution online. What I found among the search results was a recommendation of downloading and using the program iExplorer, which I did and which was able to show me at least a listing of the image files that I had been missing and a set of previews of some of them. Following the recommendation's instruction, I deleted two list-type files from the phone through iExplorer, in the hope that when I later restarted the phone the photo Gallery would be forced to rebuild the index of all the images on the phone and thus show me all my images. While reportedly this technique had worked for some people, for me it definitely did not; after being restarted post the files' deletion, neither the phone nor the storage allocation bar showed me that there were more than 4 photos in memory. Fortunately, however, I had done a back-up of the phone on my computer before deleting the files. While at that moment I had planned on simply restoring from that backup and then trying through iTunes to transfer the hidden 2100 photos to my computer (an action that iTunes seemingly at the time would allow but that I later learned would also most likely not have worked for me), I ended up restoring from a "new" backup that, I'm sure, hadn't been there previously. This "new" back-up was dated the same day as the iCloud back-up from which I had tried to restore the phone the previous night. Curious, I chose to use this back-up, instead of the back-up dated earlier that morning, which I thought would have everything including the hidden photos (but which later I found out did not). It seems that sometime in the restore from iCloud the photos that I had been hoping to recover finished downloading and then were saved in an asynchronized part of the phone, where they couldn't be successfully retrieved at the phone level because of the mismatch in date. After I restored from the "correct date," which really didn't exist before the back-up to my computer that morning, the phone successfully showed me all the photos and videos that I had been missing (but could not successfully show me apps or other backed-up data). I then was able to recover simply through iPhoto all the photos and videos to my computer. Hoping that everything could be synchronized in one final attempt at restoring from iCloud, I then erased the phone and started one last attempt at restoring from iCloud by again following all the instructions above. Unfortunately, the transfer this time failed to port over any of the photos at all, but caring less about their being on the phone now that I'd safely recovered them to my hard drive I prioritized having my apps and other backed-up data on the phone, chose not to try restoring from iCloud anymore, and left the phone as it had restored then. So, while this method didn't entirely successfully restore my photos and videos, it still ulitmately helped me recover them. Hopefully this information will help anyone else facing similar issues in recovering photos and videos from iCloud - an action that, with how much Apple vaunts the ability to do so, should definitely be refined soon.


In the meantime, I've just noticed that after updating my OS (including iPhoto and Aperture) to the newest version this week some of the photos that are actually within the joint Library folder on my hard drive aren't showing up anymore in my visible Library in iPhoto - and that my Aperture won't even open anymore without crashing. I'm wondering if these errors may be related to the difficulty with my phone, but I'm generally looking for a solution now to this issue (in case anyone reading may know of one).

Sep 22, 2012 6:25 AM in response to RDTruncellito

O, one last note: I did receive, during the transfer that eventually allowed me to recover my photos and videos, one or two text messages, a short string of iMessage messages, and one phone call none of which derailed the transfer since I stayed always within the Gallery on the phone and kept seeing the number of photos restored there increasing ever afterward.

Oct 14, 2012 4:13 PM in response to SarahG11

Question: I dropped and cracked my screen. I took my 4 to Best Buy where I had my insurance through. (HUGE MISTAKE) they kept it for a week until the replacement came in. (refurbished) Originally, it appeared everything had backed up, then pictures started to go from single to triple to cyberspace..... Gone! I contacted Apple (the guy I spoke to was suppose to call me back in two hours... I think he went into hiding!) never heard from again. ICloud says it has back up from my old phone, current phone and iPad but how can I access what is on each of these devices? What exactly is iCloud storing? Can I go into the account and delete what I don't need saved? I lost close to 1700 pictures. February 1st to September 4th. Did I back it up to my lap top? I thought I did.. once a month, updates,music etc.... But according to Best Buy and the Geek squad my pictures didn't back up. How is this possible? Any advice is appreciated. Thanks 🙂

Oct 14, 2012 6:08 PM in response to b3ll4x

Glad it helped. When I am in the Apple store listening to genuines telling people who are having their iPhone swapped out that everything will just backup from iCloud it takes everything not to jump in and warn them. Glad this worked out for you. Everything else is pretty much throwaway on an iPhone except photos/memories.

Oct 15, 2012 11:30 AM in response to ezyjules

2x things to get from any of these discussions:


1. Always back up to your PC/Mac and confirm this is completed successfully when ever you've made big changes.

1a. Always backup to ICloud when charging (turn on wifi).


2. When faced with a replaced device or upgrade at the start of the restore process it's VERY important to enter in all your account details and don't skip, This will directly affect your restore and data availability.


my 2 cents

Oct 15, 2012 11:54 AM in response to Mom2amj

IMPORTANT...


Photos should be regularly synced to a computer (like you store photos from a digital camera) using either USB via iTunes (on a mac use iPhoto or Aperture to move them to an album) or using photo stream.


If you haven't been saving photos except relying on iCloud to store them in a backup, then that is risky, as many users have discovered. And photos do not get backed up to an itunes backup.

Oct 18, 2012 12:45 PM in response to ezyjules

Thank you so much for your post... You have helped me to restore all my photos

I had a similar problem firstly before reading this post, I restored my new phone from a previous back up however my new iPhone had not already upgraded to ios6. So on first restore I was not given the option to restore from most recent back up. So I called apple who could not help me. They had no answer other than all my photos are lost.

So being determined I decided to plug into iTunes nothing to sync other than download ios6. Then I clicked!!!

Erase my iPhone and settings. So I did after upgrading to ios6 there was all my stuff!!!

However I then had the Sam problem as you with the photos. Finally read your post reset everything again and left plugged in to wall charger open on photos for a few hours!!

Amazing thank u

Jan 28, 2013 1:20 PM in response to RDTruncellito

i managed to get all my photos back too. because my phone (which i previously restored) my partners phone and photo stream all had the photos missing i thought iCloud ha lost them all. i thought id give it a shot and recover 3 weeks back to a older backup and bingo! all the photos were there!! i then wasted no time and coppied all the photos onto my desktop just incase icloud deleted them all (like they did on photo stream).


thanks Apple


Would be good if every time you did a backup you would save the photos along with every thing else, its not the first time you've just "forgotten"

How to get photos from iCloud

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