How to get photos from iCloud

I restored my iPhone settings and when I chose to back up from iCloud, not all of my pictures were there. How do I retrieve my pictures from iCloud to put back on my phone?

Posted on Jul 3, 2012 1:40 AM

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110 replies

Feb 7, 2013 1:17 PM in response to SarahG11

What no-one has actually said here is how do you access the photos that have been backed up to the cloud without having to go through a restore.


I should have over a year of photos on iCloud, yet on buying a new mac and setting it up, there is only 102 photos which is less than 2 months of photo taking on iPhoto after 2 days of syncing.


All i wish to do is download all of the photos and burn them to a DVD.


Can anyone shed some light on this?

Feb 27, 2013 2:39 PM in response to SarahG11

DeanPointon: There is no way of doing that.


ezyjules: THANK YOU! My iPhone was stolen and all my pictures were not restored from the backup. I take tons of pictures all the time and move them over to my computer weekly, but even doing that in a week I take hundreds of pictures and movies, several Gigs! But even with moving them off my iPhone onto my computer my phone was stolen before I could back it up and when I received my replacement the pics were never restored.

Mar 5, 2013 7:42 PM in response to ezyjules

i tried this, and it didnt work. any other ideas?? so i had an iphone 4 and then i switched to the 5. when i signed into icloud all my pictures from the 4 were transered no problem. but i cracked the screen to my 5 and i got a loaner 4 in the mean time. i signed into my icloud but only 332 pictures out of about 1500 were uploaded. i am legitmately freaking out

Apr 30, 2013 8:42 PM in response to SarahG11

I recently switched from an iPhone 4 to an iPhone 5. I had everything from my 4 synced to my laptop but also have everything in my cloud. I've been successful in getting my music and apps back from the cloud to load onto my new iPhone 5. I can't figure out how to do the same with all of my pictures that I'd saved to the cloud from my iPhone 4. Can anyone help me with this? I really need the pictures ASAP for work. Please?!? With a cherry on top?!?

May 19, 2013 4:23 PM in response to SarahG11

I'm having an issue kinda similar to some that have been posted on here, My sleep/wake button got stuck on off and would not do anything. My phone was replaced at the apple store and they told me that my pictures and videos that were backed up on icloud should be restore to my new phone but only about 100 of the 600 photos showed up and none of my videos came through. Can anyone tell me how I can get the photos/videos back? Any help would be appreciated. I have an iPhone 4

May 19, 2013 5:18 PM in response to Sandrar.Ross

I posted this before, what worked for me and since then apparently for quite a few others...


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I fixed this issue after a lot of time and pain (see below)


Seems to have come up on various threads so it seems to be an issue and should be escalated by Apple. They were none the wiser at the genius bar apart from telling me the iCloud backup is probably corrupted and I should call Apple care (as if that is going to do anything)


https://discussions.apple.com/thread/4081689

https://discussions.apple.com/thread/3835232?answerId=17988389022#17988389022

https://discussions.apple.com/thread/3813084?answerId=17887940022#17887940022

https://discussions.apple.com/thread/4076441?answerId=18811914022#18811914022

https://discussions.apple.com/thread/4009825?answerId=18688593022#18688593022

https://discussions.apple.com/thread/3925963?answerId=19426061022#19426061022

https://discussions.apple.com/thread/4188985

https://discussions.apple.com/thread/3952443?answerId=18390030022#18390030022


I experienced the same problem with the iCloud restore not working properly. I had my iPhone 4 replaced as the home button was defective. When attempting to restore an 9.5GB iCloud backup from the day before it just would not work properly. Firstly, half my apps did not restore, they would begin to download showing the progress indicator then just disappear, leaving my home screen naked. No big deal as apps can be downloaded again.


However, what was a big deal for me was the 1,625 photos on my camera roll, including many of the first year of my kid's life. The camera roll would say downloading x of 1,625 photos, download a few of them, then simply stop downloading any new shots. When I would restart the phone it did not show any downloading message, it believed the restore was complete. I tried about ten different restore scenarios, listed below, all of which gave me varying results (some resulting in all my apps restoring) but all of which would only give me some of my photos back.


What was a comfort was that I once got about 700 of the shots back. So the photos were still in the cloud rather than gone and this indicated that it was the restore process or the iCloud backup on my phone that was the problem. These are the things I tried in sequence as I despairingly tried to get my photos back...


Things I tried that DID NOT work


1) Erase all settings and attempt to restore again from scratch (four times)

2) Tried the restore from a different WiFi network (once)

3) Tried the restore from one WiFi network then switched to another once the restore 'hung' (once)

4) Tried the restore from an Apple store WiFi network (once)

5) Tried the restore from a previous iCloud backup (twice)

6) Had Apple replace the iPhone 4 (once)


With all of these I got a varying amount of my photos and apps back before it stopped restoring. I was also making the mistake (I learnt afterwards) of opening and moving between apps during the download to check progress.


Thing I tried that DID work


1) Did not plug the phone into my MacBook, I used the wall charger only to prevent any iTunes sync activity

2) Erase all settings and data, restore from the iCloud backup and input passwords in all the pop up windows once it reboots.

2) Open photos app gallery to see photos downloading and show the progress message "downloading xx of x,xxx"

3) Left it on this photo screen and did not touch the phone at all for the entire restore. I did not close the photo galley/camera roll app once, open any other apps.


Finally this time round it work and all my photos and apps restored in full. I am going to go back to syncing with iTunes as I don't trust iCloud for restores. It seems that iCloud does not handle photo restores that well, especially if the gallery is large. In short: Wall charger only, restore from iCloud, open Photos app, don't touch. Really hope this works for you too if you've had the same issue.

Nov 28, 2013 3:52 AM in response to SarahG11

I only restored my backup from iCloud and then I spotted the most annoying glitch by the photos not being able to be retrived from iCloud and it was all gray. I went to camera roll, and everything was gray. I decided it to load all night, and woke up to check its status. It was still gray, so then I restarted my celluar device and went to Photos again and I had the same problem again. So I hit one of the grey pictures, and let it hold there for a few minutes and it automatically started to stream my photos back so I continued doing the same thing and it came back. Hope it helps some of you.

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How to get photos from iCloud

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