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Horrible colors on external monitor using macbook air(2012) with mini dp to hdmi

I have one of the new macbook airs (2012) hooked up to an external monitor (Dell SR2320L) using a mini display port to hdmi adapter.


The dsiplay shows up fine on the external monitor, except for the colors and contrast being terrible. Any color grey on a white background doesnt even seem to render. However if I look at that same image on the airs screen, I can see all of the grey colors perfectly. I have tested the hdmi cable and monitor on different computers and they work perfectly. I have tried three different adapters all with the same problems, leaving me to believe that there is something wrong with the macbook air itself and its ability to output a mini display port signal.


Does anyone know why I would be having a problem like this?

MacBook Air (13-inch, Mid 2012), Mac OS X (10.7.4)

Posted on Jul 4, 2012 1:55 PM

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Question marked as Top-ranking reply

Posted on Jul 5, 2012 1:15 AM

I have exactly the same problem:


Laptop: MacBook Pro 13", Mid 2012


External Monitor: Samsung SyncMaster SA550 (HDMI input)


Mini DisplayPort to HDMI Adapter: Moshi Mini DP to HDMI Adapter with Audio Support (H1824ZM in the Apple Store)


Colors are generally washed out, very low contrast, very high brightness, some fonts are distorted.

438 replies

Oct 30, 2012 4:42 PM in response to jtehlert

Hi Guys,


After write a formal letter to prosecutor of Consumer Law Depto in south of Brazil where i explain all problems thats i had with apple.......
Today i receive one call from Apple USA where they talk me 48 hours to help me to solve this problem with HDMI. I told OK, but we are more than one in your forum all need apple help to fix HDMI poor quality no just me.

Cheers!

Soon i back with news!
.´.

Oct 30, 2012 5:45 PM in response to jtehlert

Hopefully that will force some public action from Apple!


This is really starting to drive me nuts. When I first saw this several months back, and discovered how widespread a problem it was, I figured it could only be a matter of time till Apple addressed the issue. Like everyone else, I find it very frustrating that after purchasing what is touted to be a top of the line machine, it fails at such a basic function, and a company that prides itself on creating products that "just work" and customer satisfaction has yet to even acknowledge the issue. It'd be great if they fixed the issues with existing products before pushing new ones.


(Device: Macbook Air 13" Summer 2012)

Oct 31, 2012 6:40 AM in response to jtehlert

Hi guys i had talk with APPLE USA had 2 min.


They said thats this problem is software and give me 2 options


A. change my mini per one new mini (intel video chipset) thats to me dont solve my trouble intel chipset dont work with video mapping and have shared memory thats makes lag in video projections.


B. Refound me my money per mini

NO WAY becouse all my vjay tools and hardware are displayport or macosx softwares (modul8,madmapper etc..) i expend more than 2k i this stuffs software and hardware thats just works in macos ? NO REFOUND


this is not a solution to me, and i lost more than 15k USD in jobs thats i need refound and stay lost money becouse this crap products.


I´ll talk today to my lawyer to see what will be better solution to me, i´ll call to Consumer Rights Prosecutor thats i told many times becouse if we see in underlines apple dont have intention to fix HDMI output software trouble, this is to sell more APPLE MONITORS.


CMAV: the 80% of apple consumers (newbies) dont have more brain, they buy a BRANDING they dont said using 50% of hardware offer, just buy apple to said MY BRAND NEW APPLE.

Every time when i watch WALKING DEAD i think new apple consumers walking to buy new apple product eheheheh!

Nov 2, 2012 2:51 AM in response to jtehlert

folks, repeating an earlier post for more recent visitors to this forum - if you want Apple to take note, go to


http://www.apple.com/feedback/macosx.html


and fill in as much as you can - I included this thread/discussion so they could see it wasn't just me.


I suggest EVERYONE do this - the more bug reports that get posted, the more likely it is that Apple will take heed, so EVERYONE reading this thread with the poor HDMI video issue, post a bug report as soon as you can!!!

Nov 2, 2012 9:41 AM in response to EJW Tas

I have another suggestion. Let's get this issue known to various tech-blogs, magazines and websites, such as Macrumors, Endgadget, Wired, Gizmodo, etc. I have just written about this problem to Macrumors and Endgadget, including a link to this thread. Please try contacting other major online media outlets that deal with computing and Apple devices (not only English-language ones, I believe that people contributing to this thread come from many places across the world) and alert them to the problem. Perhaps if they will write about the problem, which seems to concern the whole mid-2012 macbook range (!!!) then Apple will feel under pressure to address the problem.


Thanks.

Nov 7, 2012 9:45 AM in response to Letterus

Yep, that's the only solution, I think we all here used that workaround.

But this company todays became and reminds another company I used to be loyal. Imagine wich one.

I am trying to addapt to another OS. Already did with Android (no more iPhones), now I am going behind Linux. It works everhwere, even works perfect on the MBAir where OS X Display Drivers won't.

Nov 8, 2012 10:02 PM in response to jtehlert

no good - the MacBook Air/Pro Patch 2 didn't fix the problem - my MacBook Air (mid-2012) connected to BenQ 24" HD screen via mini-dp to HDMI still looks the same - washed out colours etc, so the issue remains for me...


interesting thing I noticed - when I took screen grabs (shift-command-4) of the HDMI and the DVI, they were identical - both excellent, so the system 'sees' the output to be the same, unlike our eyes that can see a HUGE difference...

Horrible colors on external monitor using macbook air(2012) with mini dp to hdmi

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