Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

disc burner or software not found

Hi

I can't burn a playlist to a disk. I get the message "Disc Burner or Software not Found"

How do I rectify this?


Thanks

iPod (5th generation), Windows 7

Posted on Jul 5, 2012 9:30 AM

Reply
36 replies

Apr 9, 2013 1:08 PM in response to Graysonkj

PLease help me?


Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

SAMSUNG ELECTRONICS CO., LTD. RV420/RV520/RV720/E3530/S3530/E3420/E3520

iTunes 11.0.2.26

QuickTime 7.7.3

FairPlay 2.3.31

Apple Application Support 2.3.3

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.1.0.13

Apple Mobile Device Driver not found.

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45



iTunes Serial Number 00CBB4000A176D50



Current user is not an administrator.

The current local date and time is 2013-04-09 21:00:22.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.



Video Display Information



Intel Corporation, Intel(R) HD Graphics Family

Intel Corporation, Intel(R) HD Graphics Family

Intel Corporation, Intel(R) HD Graphics Family





**** External Plug-ins Information ****



No external plug-ins installed.



iPodService 11.0.2.26 (x64) is currently running.

iTunesHelper 11.0.2.26 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

May 1, 2013 1:57 AM in response to b noir

Microsoft Windows 7 Ultimate Edition Service Pack 1 (Build 7601)

Hewlett-Packard HP Compaq dc7600 Ultra-slim Desktop

iTunes 11.0.2.26

QuickTime 7.6.9

FairPlay 2.3.31

Apple Application Support 2.3.3

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.1.0.13

Apple Mobile Device Driver 1.59.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45



iTunes Serial Number 0030B6C802986180



Current user is not an administrator.

The current local date and time is 2013-05-01 01:46:54.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is not supported. (16005)



Video Display Information



Intel Corporation, Intel(R) 82945G Express Chipset Family





**** External Plug-ins Information ****



No external plug-ins installed.



iPodService 11.0.2.26 is currently running.

iTunesHelper 11.0.2.26 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.



**** CD/DVD Drive Tests ****



No drivers in LowerFilters.

UpperFilters: GEARAspiWDM (2.2.3.0),



D: TEAC DV-28E-N, Rev A.6A

Drive is empty.

May 17, 2013 3:49 PM in response to Graysonkj

I had the same problem too. I think it started when I upgraded to iTunes 11.0.2. In my case, the disk burner worked fine with other software; it just didn't work with iTunes. I just installed 11.0.3.42 64-bit edition of iTunes from


http://support.apple.com/downloads/


This release just came out yesterday (May 16, 2013). There's also a 32-bit version out there with the same release date.


The problem is gone!

Aug 19, 2013 5:33 PM in response to Graysonkj

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Hewlett-Packard HP G60 Notebook PC

iTunes 11.0.4.4

QuickTime 7.7.3

FairPlay 2.4.14

Apple Application Support 2.3.4

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.1.0.13

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45



iTunes Serial Number 0023B64009E68F48



Current user is an administrator.

The current local date and time is 2013-08-19 20:31:42.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.



Video Display Information



Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family

Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family





**** External Plug-ins Information ****



No external plug-ins installed.



iPodService 11.0.4.4 (x64) is currently running.

iTunesHelper 11.0.4.4 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Sep 22, 2013 5:29 PM in response to Graysonkj


Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Dell Inc. Inspiron 5520

iTunes 11.0.5.5

QuickTime not available

FairPlay 2.4.14

Apple Application Support 2.3.4

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.1.0.13

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0036B7000F704D68

Current user is not an administrator.

The current local date and time is 2013-09-22 19:28:47.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

Intel Corporation, Intel(R) HD Graphics 3000

 

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 11.0.5.5 (x64) is currently running.

iTunesHelper 11.0.5.5 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Oct 3, 2013 10:43 PM in response to b noir

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Hewlett-Packard Presario CQ62 Notebook PC

iTunes 11.1.0.126

QuickTime not available

FairPlay 2.5.16

Apple Application Support 2.3.6

iPod Updater Library 11.1f5

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 7.0.0.117

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45



iTunes Serial Number 0017B710095B1A60



Current user is not an administrator.

The current local date and time is 2013-10-03 22:38:52.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.



Video Display Information



ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250





**** External Plug-ins Information ****



No external plug-ins installed.



iPodService 11.1.0.126 (x64) is currently running.

iTunesHelper 11.1.0.126 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Oct 8, 2013 8:46 AM in response to Graysonkj

I am having same issue. See diagnostic below:


Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)

Dell Inc. Vostro 3350

iTunes 11.1.1.11

QuickTime 7.7.1

FairPlay 2.5.16

Apple Application Support 2.3.6

iPod Updater Library 11.1f5

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 7.0.0.117

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45



iTunes Serial Number 002AB2F00E4E02B8



Current user is not an administrator.

The current local date and time is 2013-10-08 10:41:34.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.



Video Display Information



ATI Technologies Inc., AMD Radeon HD 6490M

ATI Technologies Inc., Mobile Intel(R) HD Graphics





**** External Plug-ins Information ****



No external plug-ins installed.



Genius ID: 08f4d437e21dfdaf1784c8bca9b3a780



iPodService 11.1.1.11 (x64) is currently running.

iTunesHelper 11.1.1.11 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Nov 19, 2013 7:27 AM in response to Mickaddington

Microsoft Windows 7 Business Edition Service Pack 1 (Build 7601)

Hewlett-Packard MCP67

iTunes 11.1.3.8

QuickTime not available

FairPlay 2.5.16

Apple Application Support 2.3.6

iPod Updater Library 11.1f5

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 7.0.0.117

Apple Mobile Device Driver 1.63.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45



iTunes Serial Number 0012B7500AF05550



Current user is not an administrator.

The current local date and time is 2013-11-19 15:21:17.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.



Video Display Information



NVIDIA, NVIDIA GeForce 7150M / nForce 630M





**** External Plug-ins Information ****



No external plug-ins installed.



iPodService 11.1.3.8 is currently running.

iTunesHelper 11.1.3.8 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Feb 11, 2014 11:32 PM in response to b noir

Microsoft Windows 8 x64 Home Premium Edition (Build 9200)

SAMSUNG ELECTRONICS CO., LTD. 355V4C/356V4C/3445VC/3545VC

iTunes 11.1.4.62

QuickTime not available

FairPlay 2.5.16

Apple Application Support 3.0

iPod Updater Library 11.1f5

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 7.1.0.32

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45



iTunes Serial Number 007EBB780B95DBB8



Current user is not an administrator.

The current local date and time is 2014-02-11 23:26:28.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.





**** External Plug-ins Information ****



No external plug-ins installed.



**** Network Connectivity Tests ****



Network Adapter Information



Adapter Name: {0EDA6704-0D5A-4614-9FF1-3908486D4942}

Description: Microsoft Hosted Network Virtual Adapter

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 16:00:00 1969



Lease Expires: Wed Dec 31 16:00:00 1969



DNS Servers:



Adapter Name: {0A49CCD2-01C0-488C-8068-630C14F70EEF}

Description: Microsoft Wi-Fi Direct Virtual Adapter

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 16:00:00 1969



Lease Expires: Wed Dec 31 16:00:00 1969



DNS Servers:



Adapter Name: {3EED35C5-E11E-4E6B-A9DD-E8891180DF2D}

Description: Realtek PCIe GBE Family Controller

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 16:00:00 1969



Lease Expires: Wed Dec 31 16:00:00 1969



DNS Servers:



Adapter Name: {28DF13CA-C591-44B5-9496-97C35FE1459D}

Description: Qualcomm Atheros AR9485WB-EG Wireless Network Adapter

IP Address: 192.168.0.7

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.0.1

DHCP Enabled: Yes

DHCP Server: 192.168.0.1

Lease Obtained: Tue Feb 11 23:24:46 2014



Lease Expires: Wed Feb 12 00:24:46 2014



DNS Servers: 209.18.47.61

209.18.47.62



Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No



Firewall Information



Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.



Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2014-02-11 23:23:35.





**** Device Connectivity Tests ****



iPodService 11.1.4.62 (x64) is currently running.

iTunesHelper 11.1.4.62 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.



No Universal Serial Bus Controller found.



No FireWire (IEEE 1394) Host Controller found.



Most Recent Devices Not Currently Connected:



iPod touch (3rd generation) running firmware version 5.1.1

Serial Number: 9C03260S6K2



iPhone 4S running firmware version 6.1.3

Serial Number: C8WHTT3QDTD3



**** Device Sync Tests ****



One or more sync tests failed.

Feb 19, 2014 4:58 PM in response to b noir

Microsoft Windows 8 x64 Home Premium Edition (Build 9200)

TOSHIBA Satellite C875D

iTunes 11.1.4.62

QuickTime not available

FairPlay 2.5.16

Apple Application Support 3.0

iPod Updater Library 11.1f5

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 7.1.0.32

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45



iTunes Serial Number 010BB4580A79FF40



Current user is not an administrator.

The current local date and time is 2014-02-19 16:52:46.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.





**** External Plug-ins Information ****



No external plug-ins installed.



iPodService 11.1.4.62 (x64) is currently running.

iTunesHelper 11.1.4.62 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Apr 17, 2014 7:43 PM in response to Graysonkj

Microsoft Windows XP Service Pack 2 (Build 2600)

Dell Inc. Inspiron 1545

iTunes 11.1.5.5

QuickTime 7.7.5

FairPlay 2.5.16

Apple Application Support 3.0.1

iPod Updater Library 11.1f5

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 7.1.1.3

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45



iTunes Serial Number 00DCB7080BF6B2A8



Current user is an administrator.

The current local date and time is 2014-04-17 22:40:46.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.



Video Display Information



Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family

Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family





**** External Plug-ins Information ****



No external plug-ins installed.



iPodService 11.1.5.5 (x64) is currently running.

iTunesHelper 11.1.5.5 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Apr 17, 2014 7:45 PM in response to Graysonkj

Microsoft Windows XP Service Pack 2 (Build 2600)

Dell Inc. Inspiron 1545

iTunes 11.1.5.5

QuickTime 7.7.5

FairPlay 2.5.16

Apple Application Support 3.0.1

iPod Updater Library 11.1f5

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 7.1.1.3

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45



iTunes Serial Number 00DCB7080BB3C188



Current user is an administrator.

The current local date and time is 2014-04-17 22:44:55.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.



Video Display Information



Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family

Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family





**** External Plug-ins Information ****



No external plug-ins installed.



iPodService 11.1.5.5 (x64) is currently running.

iTunesHelper 11.1.5.5 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Apr 17, 2014 7:51 PM in response to Graysonkj

Microsoft Windows XP Service Pack 2 (Build 2600)

Dell Inc. Inspiron 1545

iTunes 11.1.5.5

QuickTime 7.7.5

FairPlay 2.5.16

Apple Application Support 3.0.1

iPod Updater Library 11.1f5

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 7.1.1.3

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45



iTunes Serial Number 00DCBB600C2F3088



Current user is an administrator.

The current local date and time is 2014-04-17 22:50:49.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.



Video Display Information



Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family

Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family





**** External Plug-ins Information ****



No external plug-ins installed.



**** Network Connectivity Tests ****



Network Adapter Information



Adapter Name: {FE259E98-0819-4F1D-B034-CD4D063FED63}

Description: Dell Wireless 1397 WLAN Mini-Card

IP Address: 192.168.1.135

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Thu Apr 17 22:08:14 2014



Lease Expires: Fri Apr 18 22:08:14 2014



DNS Servers: 206.51.128.55

206.51.143.55

192.168.1.1



Adapter Name: {101A74A1-056A-457E-BDDB-0C03E295C2F7}

Description: Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 19:00:00 1969



Lease Expires: Wed Dec 31 19:00:00 1969



DNS Servers:



Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No



Firewall Information



Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.



Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2014-04-17 22:49:53.





**** Device Connectivity Tests ****



iPodService 11.1.5.5 (x64) is currently running.

iTunesHelper 11.1.5.5 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.



Universal Serial Bus Controllers:



Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.

Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.

Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.

Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.

Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.

Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.

Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.

Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.



No FireWire (IEEE 1394) Host Controller found.



Most Recent Devices Not Currently Connected:



iPod touch (2nd generation) running firmware version 4.2.1

Serial Number: 9C01099275J



iPhone 5 (CDMA) running firmware version 7.0.6

Serial Number: DNPKM756F8H2



**** Device Sync Tests ****



No iPod, iPhone, or iPad found.

disc burner or software not found

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.