The battery for my iPod nano 5th generation died. Is anyone having a similar problem? I think there should be a recall because my iPod is not that old.
iPod nano
Thanks again - great suggestions and I will try all!
First off the tech did not make that diagnosis based on the age of the battery and no recognition from iTunes only.
Then WHAT did the tech base the diagnosis of a "dead battery"? What tests did the tech have you do on a phone call? You told us (reluctantly for some reason) what actual symptoms you had, after I asked a few times. What ELSE was there...
Second it was connected to power and there was a blank screen in all situations that I tested.
Yes, you said the previously... And I'm saying that no ACTUAL tech support person with half a brain would diagnose a "dead battery" based on THAT symptom. The most likely possibility is a bad dock connector (on iPod), after first ruling out the possibility of a bad USB docking cable and a bad USB port on the computer; rule out bad USB docking cable by trying another docking cable (or using the current docking cable with another iPod), and a bad USB port by trying a different USB port and confirming it works with another iPod or something similar like an external drive or flash drive.
Other likely possibilies are bad logic board and water damage. ANY of those possible causes (and more) could result in the iPod being dead ("blank screen") when disconnected or connected to power, AND not have iTunes recognize it. And these possibilities are FAR MORE likely than a "dead battery" because your described symptoms do NOT fit simply having a "dead battery." If power is not reaching the battery, it will not get charged whether the battery is good or bad. If the iPod's dock connector is bad, the connection is never getting passed that point.
But hey, I'm the one who asked those extra questions (that for some reason annoyed you so much), and advised that the "dead battery" diagnosis is probably wrong, and first suggested that you should go to the Genius Bar to have the nano looked at in person. So you're welcome... 🙂
Give it a rest - I was satisfied with tech support and he covered all you mentioned plus more. Yes I am annoyed with your questions and assumption that the techs do poor jobs don't even say you did not say that because that is all you are about.
I also used different docking cables as I have a iPad and that cable works fine which the tech suggested and I had already done before I called.
Let us know how it goes at the Genius Bar.
And the conclusion was "dead battery"?
I'm not suggesting bad Apple tech support. They've been pretty good whenever I ACTUALLY called them for help. I might be suggesting something else...
The battery for my iPod nano 5th generation died. Is anyone having a similar problem? I think there should be a recall because my iPod is not that old.
