White Screen - OSX won't boot

Hi.


Yesterday OSX 10.6.8 crashed on my Mac Pro. Finder was a spinning wheel and I could not access 'force quit'.


After hard rebooting, I got a white screen with grey Apple logo and spinning wheel. Which then goes white and OSX never boots.


I reset PRAM, then booted in "safe" mode via shift+restart. I was able to login to safe mode. My dual displays were arranged backward and I noticed a much lower resolution on my displays. Other than that OSX appeared to be intact and I didnt look around much.


I restarted normally and recieved the same white screen problem described above.


I am now rebooted in safe mode, same as described but looked around more, went online, etc.. Everything seems to be in place.


Can anyone help me from here? What steps should I take in attempt to get my computer running properly again, ie not in safe mode?


Help is much appreciated. Thanks!

Mac Pro Dual 2.66 Intel Core Duo 8GB, MacBook Pro Duo 2.4 4GB, Mac OS X (10.5.7), Dual 23" Apple HD Displays

Posted on Jul 5, 2012 8:51 PM

Reply
27 replies

Jul 11, 2012 11:00 AM in response to Grant Bennet-Alder

Thanks Grant your suspicions were correct. After going to the Apple Store today and working for less than an hour with their Apple Genius, we tested with another video card and OSX booted right away. Once again I am reminded of additional reasons why we pay more for Apple. Where else can you go take someones time and try different hardware for free?


Anyhow also a big thanks to Hatter, both of you helped me get to the bottom of this. Your help lead me to having things narrowed down quite a lot, making things much easier today at the Apple Store.


I am now in the market for a new graphics card, and some 2 x 2GB RAM sticks... I already bought a UPS but thinking about exchanging for a better one.



Thanks a lot guys for your help, it is nice to know people are willing to lend their ears and time to help us in need.


Good luck espvision, I hope this thread helps you and others in the same boat!


Cheers!

Jul 11, 2012 11:11 PM in response to Play

Thanks Play,


I have been talking to various authorized and non authorized apple service folks and determined that the apple store repair was the best bet, but


I went to the apple store again today and sat with the same Genius as last time.


I showed him your thread from here and asked him to try a new video card and if it worked, I would buy straight away...he gladly tried but the video card did not fire up...he said (they took it out the back to try it) that maybe the card they had lying around was not compatible...So I ordered the ATI 5770 and will try it the moment it arrives at my house. Fingers crossed it does.


If not, it's probably the logic board and after exhaustive research, Apple repair is the best solution for replacment.


So fingers crossed while I wait for the new video card. At $249 it might end up being both a cheap fix and a great upgrade for what has been essentially a wonderful workhorse and computer with no problems till now.


I see many other people on the forums/communites/store reviews with Mac Pro 1.1's praising the machine.


and lastly notwithstanding my situation and eventual outcome I must also thank everybody here, Play, The Hatter, Grant Bennet-Adler and anybody who seriously contributes to these boards. The knowledge is incredibly powerful when shown to a Mac Genius, not to mention assisting owners who are troubleshooting save time, and from others who graciously took the time to assist and suggest solutions and remedies.


Thank you all.


I'll update my situation as it plays out...keep your fingers crossed for me.

Espvision.

Jul 12, 2012 10:17 PM in response to espvision

wow, i am having the same problem on my mac pro 1.1 (2006) model since yesterday.


right now, i can boot into safe mode using a second hard drive where an older version mac os x exists.


after returning to normal boot, after apple logo, my screen turns gray with a spinning color disc.


don't know what else i can do now. by checking 4 discs on it in safe mode, they all show ok.


i will try to swap in a graphic card tomorrow to see whether it would work. hopefully mother board is ok.

Jul 14, 2012 6:13 AM in response to Play

I have a 2008 Mac Pro. My son hooked up and dual monitors for a few days about 6 months ago. Even since he did this, when I reboot, I get the wonderful blizzard screen, all white! So I try several simple things, unplugging everything, checking the monitor adapter, its the 23 inch 90 watts vs the 20 inch 60 watts. I have both. After making sure I did have the right adapter. I simply unplugges the power supply to the monitor, and plugged it back in! Goes right the the Apple load screen. I have now been doing this since. I do move this computer to my various events as I am a photographer. This is my main computer running an event photo network. At home its running on it own! Any ideas? Have not ran safe mode or anything like that. Disk Utility runs fine. My guess is the video card tweeked from the dual montors my son did that triggered it. My next gig, I am going to hook up dual monitors again, then try to go back to one monitor and pray it goes away.

Jul 14, 2012 10:28 AM in response to tony panzica

tony panzica-


A four year old Mac that is occasionally off power may be having PRAM problems.


Try a PRAM reset:


Hold down these four keys at startup:

Command-Option-P-R

and continue to hold until you have heard the chimes four times, then release.


This resets the System Parameters to factory defaults. It may also wipe out the time-of-day, but that can be reset easily enough.


If it gives you additional problems after power is removed and restored, consider checking/replacing the PRAM backup battery. This is a nominal 3 Volt coin cell half-hidden behing the graphics card slot. The same BR-2032 battery is used in car door remotes and garage door opener remotes, so it is readily available and should not cost more than US$5.

Jul 14, 2012 10:53 AM in response to tony panzica

Try a SMC reset as well:


Remove AC power.

Press and hold the power-on button for a quarter minute (this will do nothing except drain the capacitors).

Restore AC power making certain to jam the fat end of the power cord firmly into the chassis receptacle.

Wait a quarter minute.


Try the PRAM reset again. [your keyboard must be directly attached to a USB on the chassis --not a display or other Hub-- for this to work].

Jul 24, 2012 10:36 PM in response to Play

Hi All,


My Mac Pro is back up again but the solving leaves a little mystery.

Last attempt was to try a new video card. Ordered the ATI 5770 but no joy...And new symptom. No screen at all.


Took to apple. They ordered new logic board. Tried with old video card, no joy. Tried with 5770, booted and worked perfectly.

Apple left in the new logic board but did not charge me. So my repair was $250 for the new card which I'm really happy with.


Thanks again for all who helped.

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White Screen - OSX won't boot

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