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"connection failed" mac app store

When attempting to purchase/download apps from my Macbook w/Lion OS using App Store I am asked to log in where I get "Connection failed." message. Also I cannot sign in to my account from the App Store. I can access everything else on the internet and even log in to apple.com. Everything was fine up until a few days ago when I upgraded to Lion.


How can I fix this?

MacBook Pro, Mac OS X (10.7.4)

Posted on Jul 6, 2012 4:18 PM

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Question marked as Top-ranking reply

Posted on Jul 6, 2012 4:54 PM

Hi...


Try resetting your Apple ID password > Apple - My Apple ID


If that doesn't help, quit the App Store if it's open.


Open the Finder. From the Finder menu bar click Go > Go to Folder


Type this exactly as you see it here:


~/Library/Preferences


Click Go


Move these files from the Preferences folder to the Trash.


~/Library/Preferences/com.apple.appstore.plist


~/Library/Preferences/com.apple.storeagent.plist


Now do the same for: ~/Library/Caches/com.apple.appstore/Cache.db


Click Go

Move the Cache.db to the Trash.


Try the App Store.


And if you have anti virus software installed, you may need to disable that before accessing the App Store.


Apps such as Little Snitch can also prevent access to the App Store.

58 replies

Jul 26, 2012 4:52 PM in response to realtorjosh

Make sure that your clock is set to "Set date and time automatically" After trying everything else I could find it turned out that my setting for the clock was off and this was what was causing my problem.


Click on the clock in the upper right hand corner of your screen


Select "Open date and time preferences..."


Make sure there is a check next to "Set date and time automatically:"


Good luck.

Jul 29, 2012 8:56 PM in response to realtorjosh

I was having the same problem. Updated from Snow Leopard to Mountain Lion and even though I had a perfectly good internet connection, both the App Store and iCloud were telling me it could not connect.


I followed these instructions: http://b.rthr.me/wp/?p=356


And it solved my problem. But read the instructions carefully and go through each step.

Jul 29, 2012 9:33 PM in response to remittancegirl

Gah! You beat me to it! I was just going to post the same tip.😁


The instructions in the blog fixed both my App Store login problem and the certificate problem I was having in Safari as described here:

https://discussions.apple.com/thread/3941688?answerId=18956717022#18956717022

I found the blog solution right at the bottom of page 6 of that discussion.

Aug 12, 2012 5:27 AM in response to alfredo87

This worked for me as well, I had 4 blue crosses showing. They only disappeared after a shut down & start, rather than a re-start.


One variation I had was that I additionally had to set up a new admin user & delete my old one, sign in then worked perfectly.


I have been frustrated with this problem for the last 6 months & can at last move on to Mountain Lion.

"connection failed" mac app store

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