Setting up Contacts for international calling

I am a relatively new iPhone user. I want to set up my international contacts in Contacts to be able to call them by selecting the contact whether I am in the US or in the local country. Calling the United Kingdom, for example, I would expect to dial the international dialing code (011), then country code (44), then the UK number omitting the leading zero. Calling the number while in the UK I would just call the UK number, but this time included the leading zero.


When I set up the contact in Outlook, I enter the country field (United Kingdom), the area code field (0xxxx), and the local number field (xxxxxx). This displays in Outlook as follows:


+44 (0xxxx) (xxxxxx)


When I sync with the iPhone the number displays as follows:


+44 (0) xxxx xxxxxx


which made me very hopeful that the iPhone understood the logic and would dial correctly whether I was in the USA or in the UK. However, it does not. It will not dial the UK number from the US. I had lengthy conversations with ATT and Apple, finally reaching a senior adviser. The senior adviser was not familiar with the problem and did not have a solution.


When I edited the contact to take out the 0 in parenthesis, ie changed it to


+44 xxxx xxxxxx


it did work when calling from the UK from the US. But when I asked a friend to try that format on his iPhone in the UK, it did not dial correctly.


So, right now it seems as if I have to set up 2 contacts, one to dial the contact from a foreign country, and one to dial the contact in the local country. This does not make sense to me, surely Apple have figured this out already. I can't be the only person with this problem or need.


Anyone else have any experience on this?

iPhone 4S, iOS 5.1.1

Posted on Jul 7, 2012 7:16 AM

Reply
2 replies

Jul 10, 2012 3:52 PM in response to Rev Graham

Getting nowhere with advanced technical support from Apple, they do not seem to know. Someone must have written the code that gives the commands to the phone based on a set of rules, but Apple support does not know.


So, I asked my contact to validate that he had in fact set up a contact to test, not just dialled. This time I asked him to set up 2 contacts:


+44 xxxx xxxxxx, and

+44 (0) xxxx xxxxxx


This time he confirmed that the number without the leading zero worked, and the one with the leading zero did not. So that seems to be the solution:


Leave the leading zero out of international numbers in your contact book.

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Setting up Contacts for international calling

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