My MacBook Pro Retina keeps crashing

I certainly can complain! There should be no expectation of crashes such as this when something is brand new. Especially when part of the advertising matra of the company is that things "just work".

Im currently backing up before I upgrade.. im going to go from version 10.7.5 to 10.9

I have the same problem in Chrome, using mavericks. My MBPr freeze. Someone return the MBPr and get a new one? Did this solve the problem? Thanks

Chrome has a reputation of being fast but buggy, with numerous memory leaks. Be sure you have the latest version of Chrome.

Hi everyone,

I'm having the same problem with random restarts on MBP with Retina. It's not a consistent problem but it does happen on and off and I am seriously concerned. I've copied the report below and as I am beyond clueless as to what it means, I was hoping someone here might be able to help me. This is an early 2013 and it's still running as fast and as well as the day I got it with no issues apart from this one. Any help would be greatly appreciated.

Mon May 26 20:49:07 2014

Machine-check capabilities: 0x0000000000000c07

family: 6 model: 58 stepping: 9 microcode: 21

signature: 0x306a9

Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz

7 error-reporting banks

Processor 0: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC6_STATUS(0x419): 0xbe2000000005110a

IA32_MC6_ADDR(0x41a): 0x000000008d917300

IA32_MC6_MISC(0x41b): 0x0000011084000086

Processor 1: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC6_STATUS(0x419): 0xbe2000000005110a

IA32_MC6_ADDR(0x41a): 0x000000008d917300

IA32_MC6_MISC(0x41b): 0x0000011084000086

Processor 2: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC6_STATUS(0x419): 0xbe2000000005110a

IA32_MC6_ADDR(0x41a): 0x000000008d917300

IA32_MC6_MISC(0x41b): 0x0000011084000086

Processor 3: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC6_STATUS(0x419): 0xbe2000000005110a

IA32_MC6_ADDR(0x41a): 0x000000008d917300

IA32_MC6_MISC(0x41b): 0x0000011084000086

panic(cpu 1 caller 0xffffff800acdc7e9): "Machine Check at 0x000000010efe2f98, registers:\n" "CR0: 0x0000000080010033, CR2: 0xffffff8017e2be00, CR3: 0x000000006e8a70b3, CR4: 0x00000000001606e0\n" "RAX: 0x0000000000000001, RBX: 0x000000000000251a, RCX: 0xfefffefffefffeff, RDX: 0x8000800080008080\n" "RSP: 0x00000001046d9d40, RBP: 0x000000010107d620, RSI: 0xf0e5a6ade3c24776, RDI: 0xe470b663de9a0a35\n" "R8: 0x0000000000008080, R9: 0x00000001046d9e00, R10: 0x0000000000000000, R11: 0x0000000000000202\n" "R12: 0x0000000103dccc25, R13: 0x0000000101181bf8, R14: 0x00000000000013d6, R15: 0x0000000103dccc24\n" "RFL: 0x0000000000000297, RIP: 0x000000010efe2f98, CS: 0x000000000000002b, SS: 0x0000000000000023\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2422.100.13/osfmk/i386/trap_native.c :168

Backtrace (CPU 1), Frame : Return Address

0xffffff811518bdd0 : 0xffffff800ac22fa9

0xffffff811518be50 : 0xffffff800acdc7e9

0xffffff811518bfb0 : 0xffffff800acf3cff

BSD process name corresponding to current thread: VLC

Mac OS version:

13D65

Kernel version:

Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64

Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E

Kernel slide: 0x000000000aa00000

Kernel text base: 0xffffff800ac00000

System model name: MacBookPro10,2 (Mac-AFD8A9D944EA4843)

System uptime in nanoseconds: 2016940568505

last loaded kext at 245172683039: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8ca5a000, size 65536)

last unloaded kext at 305518246636: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8ca5a000, size 57344)

loaded kexts:

com.wdc.driver.USB_64HP 1.0.0

com.apple.driver.AudioAUUC 1.60

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.2.4f1

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AGPM 100.14.15

com.apple.driver.ApplePlatformEnabler 2.0.9d1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleHDA 2.6.1f2

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.driver.AppleMikeyDriver 2.6.1f2

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleBacklight 170.3.5

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleThunderboltIP 1.1.2

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.4f1

com.apple.driver.AppleIntelHD4000Graphics 8.2.6

com.apple.driver.AppleIntelFramebufferCapri 8.2.6

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.iokit.SCSITaskUserClient 3.6.6

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.5.1

com.apple.driver.AppleUSBHub 666.4.0

com.apple.driver.AppleSDXC 1.5.2

com.apple.driver.AirPort.Brcm4331 700.20.22

com.apple.driver.AppleUSBXHCI 677.4.0

com.apple.driver.AppleAHCIPort 3.0.0

com.apple.driver.AppleUSBEHCI 660.4.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 217.92.1

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.driver.DspFuncLib 2.6.1f2

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.7fc2

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOBluetoothFamily 4.2.4f1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.7.0d11

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.4f1

com.apple.driver.AppleHDAController 2.6.1f2

com.apple.iokit.IOHDAFamily 2.6.1f2

com.apple.iokit.IOSurface 91.1

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOAcceleratorFamily2 98.20

com.apple.AppleGraphicsDeviceControl 3.5.26

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleSMC 3.1.8

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6

com.apple.driver.AppleUSBMultitouch 240.9

com.apple.driver.AppleThunderboltDPInAdapter 3.1.7

com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IO80211Family 630.35

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.AppleThunderboltNHI 2.0.1

com.apple.iokit.IOThunderboltFamily 3.2.7

com.apple.iokit.IOAHCIFamily 2.6.5

com.apple.iokit.IOUSBFamily 677.4.0

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.11

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

Chinthana-

That kernel panic is a machine check (almost always a Hardware problem) that halted all four processors. That is very unusual.

You may have a serious Hardware Problem, such as a faulty processor.

The only non-Apple kernel extension is:

com.wdc.driver.USB_64HP 1.0.0

Which you should consider removing, then re-testing.

This may be a coincidence, but I have had six kernel panic crashes in four days in Mavericks 10.9.3, and haven't had kernel panic crashes for years in Lion, Mountain Lion, or Mavericks up to this point. The one common file for me is also com.wdc.driver.USB_64HP. I have a WD USB 3.0 external HD, and I assume that is a driver for the HD--I don't know. These kernel panics have usually occurred while the MBPro Retina was in Sleep mode, but I think Time Machine keeps working during sleep.

In any case, how do I remove that driver file? Where is it? Under system/extensions, I have WDUSB_64HPDriver.kext and three other WDxxxx.kext files. Can or should I remove any of these? Should I reinstall OSX and re-update to 10.9.3?

I'll list the non-apple files that show up in the KP report below.

Thanks.

com.parallels.virtualsound 1.0 18

com.rim.driver.BlackBerryVirtualPrivateNetwork 1.0.18

com.Cycling74.driver.Soundflower 1.6.6

com.wdc.driver.USB_64HP 1.0.0

com.rim.driver.BlackBerryUSBDriverInt 2.2.7

Could it be related to this:

http://www.macrumors.com/2013/11/26/western-digital-releases-new-hard-drive-soft ware-after-mavericks-data-loss/

KenV54 wrote:

The one common file for me is also com.wdc.driver.USB_64HP. I have a WD USB 3.0 external HD, and I assume that is a driver for the HD--I don't know.

I tracked down updated software that came out in Sep 2013 here that includes v1.0.1 of that driver.

My next question would be why would you need a special driver when Apple supposedly supplies compatible drivers for all USB 3.0 drives.

How do I remove a kernel...?

Thanks to Grant Bennet=Alder and MadMacs0 for replying, and to answer (partially) Chinthana's question.

I, too, don't know why special drivers for WD drives are needed for a 3.0 drive.

So I removed all the WDxxx Kext files and all other references I could find in the main Library and System directories to WD. I emptied the Trash (if you don't do that, the WD kext files keep reappearing in System/Library/Extensions, or at least they did for me). Anyway, they are all gone at this point, and my WD 3.0 USB drive is working fine. I think all these get installed when you get a new WD drive and let their software do its thing. Best thing to do, I suspect, is to use the Mac Disk Utility and just format the WD drive without ever using any of the WD drivers.

Now, the question is, did this resolve my kernel panics, which are occurring mainly when the Mac is asleep. I suspect it won't, because these just started after I got an Apple Airport Extreme last week, and although everything is working fine with that, the console log always shows th computer trying to access Airport just before the kernel panic occurs. I may call Apple support on that one.

As for "removing a kernel," I don't know what you mean, exactly. You can remove kext files manually, put them in Trash, the you must empty the Trash before you reboot, it seems.

Thank you so much KenV54. I really appreciate your answer as well as all the input from Grant Bennet and MadMacs0.

When I asked how you remove the kernel, I think what I meant was removing the kext files. Could you tell me where these files would be located? I'm terribly sorry to be an inconvenience but I have never really ventured so deep in to the inner workings of my mac.

Thank you all again. I'm truly grateful for your help 🙂

Chinthana,

You can find the kext extensions in /system/library/extensions. Be careful about removing kext files, and I think you should only remove non-Apple kext files. Also, they will reappear if the trash isn't emptied and if the original non-Apple program isn't completely removed, which can be difficult to do if it is hidden somewhere. Do a Google search for removing third party apps--sometimes there are files for a particular app that aren't intuitive in terms of the names of the files you want to remove, and sometimes there are uninstall programs for them.

The whole problem of kernel panics is very frustrating. You may have to reinstall OSX and the updates, repair permissions, etc.

Thanks so much man. I will certainly try this. I am a tad nervous of stuffing it up so i think YouTube would be the best option

Any update on this as my Retina has crashed 5 times a day for almost 2 years now...