User profile for user: Mamamcneil
Mamamcneil Author
User level: Level 2
182 points

iPhone that won't turn on or charge

I have an iPhone 4s that suddenly turned off but won't charge. Can't turn on or off or get any battery charging icon once plugged in. any suggestions on how to fix?

iPhone 4S

Posted on Jul 9, 2012 1:54 PM

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User profile for user: whatheck
whatheck
User level: Level 5
4,131 points

Posted on Jul 9, 2012 2:02 PM

If the battery is completely drained, you could have to let it charge for about 15 mins before you see something on the screen.


Below is Apple's suggestion for this problem, if it doesn't fix it then you'll have to send it in for service.

iPhone: Hardware troubleshooting

Will not turn on, or will not turn on unless connected to power

  1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
  2. Check if the Liquid Contact Indicator (LCI) in the headset jack or dock connector is activated or there are signs of corrosion or debris. Learn more about LCIs.
  3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
  4. After at least 15 minutes, if:
    • The home screen appears: The iPhone should be working. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen User uploaded file. Then unplug the phone from power. If it immediately turns off, seek service.
    • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    • If something other than the Home screen or Low Battery screen appears on the display, continue with this article for further troubleshooting steps.
  5. If the iPhone did not turn on, try resetting it while connected to the iPhone USB power adapter. To reset, press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until either the Apple logo or the battery symbol appears.
    • If the display turns on, go to step 4.
    • If the display remains black, go to next step.
  6. Restore the iPhone. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
  7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
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User profile for user: Xaugat
Xaugat
User level: Level 1
4 points

Oct 13, 2017 2:27 AM in response to Mamamcneil

My i phone 4s is having a severe problem lately. At first the battery wouldn't charge above 17%. Then i left it to charge for overnight, but the next day my phone was turned off.

Then i charged my phone using several other cables on wall charger and on the USB of my computer. it showed the charging icon for few seconds, then the apple logo showed up. But the phone did not turn on. The apple logo vanished, black screen appeared and again the charging icon showed up. And my phone performed the same steps over and over.

But still with some hope, i tried to hard reset my phone using the home key and wake up key. At first few times, the "connect to i-tunes" screen appeared. When i tried to connect it to i-tunes, i tunes did not respond as well.

The next day i tried to do the same, my phone did not show anything. No charging icon, no apple logo, no "connect to i-tunes" screen, absolutely nothing. And its been 4 day today.

Please help!!!


Note:

- My phone is not too old.

-I have tried charging with several cables on both wall and USB.

-I have cleaned the charging dock on my phone with a toothpick.

-I posted this article because none of the posts in this site have helped me till now.


PLEASE SHOW ME A WAY!!!

Reply
User profile for user: Xaugat
Xaugat
User level: Level 1
4 points

Oct 13, 2017 2:29 AM in response to Mamamcneil

My i phone 4s is having a severe problem lately. At first the battery wouldn't charge above 17%. Then i left it to charge for overnight, but the next day my phone was turned off.

Then i charged my phone using several other cables on wall charger and on the USB of my computer. it showed the charging icon for few seconds, then the apple logo showed up. But the phone did not turn on. The apple logo vanished, black screen appeared and again the charging icon showed up. And my phone performed the same steps over and over.

But still with some hope, i tried to hard reset my phone using the home key and wake up key. At first few times, the "connect to i-tunes" screen appeared. When i tried to connect it to i-tunes, i tunes did not respond as well.

The next day i tried to do the same, my phone did not show anything. No charging icon, no apple logo, no "connect to i-tunes" screen, absolutely nothing. And its been 4 day today.

Please help!!!


Note:

- My phone is not too old.

-I have tried charging with several cables on both wall and USB.

-I have cleaned the charging dock on my phone with a toothpick.

-I posted this article because none of the posts in this site have helped me till now.


PLEASE SHOW ME A WAY!!!

Reply

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iPhone that won't turn on or charge

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