Previous 1 2 3 4 Next 46 Replies Latest reply: Dec 26, 2015 3:55 PM by Star Studios
DallasTwinMom Level 1 (0 points)

When I use Safari 5.0.6 on my MacBook running Mac OS X 10.5.8, various websites will not load.  Some will load fine, like the home page of New York Times.  However, if I select an article, it won't load.  If I try to load google search, it may take several minutes to come up. page will NOT load forever and ever.  When I state that it 'doesn't load' I mean that you'll see the address in the address bar and halfway thru that will be a blue progress bar.  It just sits there like that and doesn't ever finish loading.  If I try the same pages on Firefox, I have no problems at all.  I have run the ClamXAV to make sure it's not a virus and it found nothing.  I'm not sure what's going on.  I have tried resetting Safari and clearing the cache and whatnot, but it made no difference.  I tried allowing pop-ups.  No change.  This has been going on awhile and it's just irritating.  Any suggestions?

MacBook Pro, Mac OS X (10.5.8)
  • Neville Hillyer Level 4 (1,865 points)

    First establish if the problem exist in other accounts - if necessary create a new account to test it.


    You need to post two or three urls of problem pages.

  • Carolyn Samit Level 10 (103,365 points)

    MIght be a plugin ...


    From your Safari menu bar top of your screen click Safari > Preferences then select the Security tab.


    Deselect:  Enable plug ins. Quit then relaunch Safari to test.


    If that made a difference then you need to troubleshoot third party add ons > Safari: Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues


    And try deleting the cache associated with Safari. (Not the same as deleting the cache from the Safari menu bar.


    Open the Finder. From the Finder menu bar click Go > Go to Folder


    Type this exactly as you see it here:




    Clck Go


    Move the Cache.db  (or ApplicationCaches.db) file from the folder to the Trash.


    Quit then relaunch Safari to test.


    And several of the sites you mentioned require the Flash plugin. Try uninstalling the currently installed Flash plugin, then reinstall new >  Troubleshoot Flash Player | Mac OS


    Make sure there's enough free space on the starutp disk. 


    Right or control click the MacintoshHD icon in your Desktop. Click Get Info.


    In the Get Info window you will see Capacity and Available. Make sure there's a minimum of 15% free disk space.


    And remove any items in System Preferences > Security > Login Items


    Same for  HD > Users > (your account) > Library > Startupitems





  • DallasTwinMom Level 1 (0 points)

    Kinda strange.  I created a new account and the Safari icon is a '?'.  Also, the Application doesn't appear under Apps. 


    Please have patience...I'm a PC girl who is learning Mac


    I tried ALL the other suggestions: DNS, Checking disk space (I have 50% free), cache, updated Flash, etc etc etc.  Nothing is is helping.

 , and all have this same behavior. 


    I can go to,,


    Thanks all!  Please keep the ideas flowing.



  • MadMacs0 Level 5 (4,722 points)

    DallasTwinMom wrote:


    Kinda strange.  I created a new account and the Safari icon is a '?'.  Also, the Application doesn't appear under Apps. 

    Sounds as if you may have moved Safari at some point in time. Go back to your own account Option-click on Safari in your Dock and choose "Show in Finder" to figure out where it went. If it's not directly in the root Applications directory (folder) then move it there. If it's in your home Applications directory it's in the wrong place.

  • Neville Hillyer Level 4 (1,865 points)

    Apple search facilities are not wonderful. Download this very efficient search application and use it in future for searches on your Mac:


    Always put all applications in the main Applications folder at the root. The only exceptions to this are utilities in the Utilities folder - a sub-folder of Applications. Do not have any other applications folders - they cause too much confusion and many applications do not work properly in them.


    Drag non-working items out of the Dock. To recreate Dock items drag a CLOSED application from the Applications folder to the Dock.

  • DallasTwinMom Level 1 (0 points)

    While your suggestions regarding the '?' safari icon were great, they sadly did NOT fix my issue. With websites not opening.  After trying ALL the many suggestions, even Firefox began to act awful.  I was at the point where I thought I was going to call in an expert - aka pay someone.  However, tonight, I decided to give it another GO.  First I googled more and found something about adding a new Location.  This did not work at all.


    Then I started looking at all the many settings in System Preferences - Network and given that I'm in software/technical support (on Windows and Unix), the IPv6 setting caught my eye.  I have had a TON of issues with this recently.  I noted that on my MacBook, Configure IPv6 was set to Automatically. I hit the dropdown and noted that my only other option was Off.  I threw caution to the wind and I chose OFF and guess what................... 


    Yep, that fixed it!!!  Now everything is peachy.  So the solution to my original problem, which is that many common webpages would not open on in Safari (and later began to hang in Firefox, too), was to disable IPv6.


    WHY was this a problem?  I don't know.  I'll google it but wanted to add my solution here for others.  Thank you for ALL YOUR TIME!

  • MadMacs0 Level 5 (4,722 points)

    DallasTwinMom wrote:


    the solution to my original problem, which is that many common webpages would not open on in Safari (and later began to hang in Firefox, too), was to disable IPv6.


    WHY was this a problem?

    Even though the world was supposed to turn IPv6 on June 6th, only about 1% of ISP's were ready. As a result, some are able to use it while others are not. Very soon now, seveal parts of the world will run out of IPv4 addresses and be forced to issue new sites only an IPv6 number. That's when the real problems will come as some of us who's ISP has not adequately implemented IPv6 will cause some web sites to be unreachable. So the race is on.


    There are some tunneling work-arounds that aren't super reliable right now, but anticipate issues for a few months until everybody gets caught up.

  • Neville Hillyer Level 4 (1,865 points)

    I don't know the answer to your question but the following is food for thought:


  • Anders Level 1 (0 points)

    I had the same issue, turned out it was a setting on my time machine, an Ivp6 setting.


    Have a look at your router setting.



  • Kmcollier1 Level 1 (0 points)

    Hope you fixed it by now.  I just experienced the exact same problem.  It was unique to my macbook pro, running OSX 10.6...  I could not open facebook, yahoo, google etc via Safari.  I troubleshot by testing other devices.  Lastly I synced my Macbook Pro to my Ipad and ran it off of Verizon's LTE 4G.  Everything else was working fine except my macbook pro on my home wifi via safari.


    I FIXED the problem by downloading the Firefox Browser.  I'm no computer expert, but it seems like firefox is far superior in at least interfacing with my macbook pro.  Hope this helps.

  • Neville Hillyer Level 4 (1,865 points)

    I find that such problems are often cured by a change of browser  or a complete reinstall of the same browser. I suspect that caches get corrupted or bloated. Sometimes Safari's Reset facility cures issues. Very often my Macs work better after resetting the DNS cache - Google if necessary. I get reasonable stable performance by using both Safari Reset and clearing my DNS cache once a day - I have automated both so that they are activated during my daily boot.

  • DallasTwinMom Level 1 (0 points)

    Great info from Neville and Kmcollier1 but my issue was 100% the ipv6 vs ipv4.  Once I disabled IPv6 life was good again.  I'm sure that in the future I will have to adjust this but for now, it's resolved all my issues.

  • Craig Fer Level 1 (25 points)

    I had the same problem and this worked!!  Searched for days before finding this answer.  Thank you so much for posting the fix.

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