Mac OS 10.7.4, installing Microsoft Office 14.2.7, error "The Installer can’t open the package. There may be a problem with file ownership or permissions."

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bpotter1942 Author

Level 1

10 points

Mac OS 10.7.4, installing Microsoft Office 14.2.7, error "The Installer can’t open the package. There may be a problem with file ownership or permissions."

Mac OS 10.7.4, updating new version Microsoft Office 14.2.7, ERROR "The Installer can’t open the package. There may be a problem with file ownership or permissions."

The Apple Installer version is Version 5.0.1 (537).

When I check the Installer Log, I find only these two messages that I do not understand.

Jul 12 09:29:13 Bruces-MacBook-Pro Installer[423]: Install's runner tool is not properly configured as a setuid tool.

Jul 12 09:29:13 Bruces-MacBook-Pro Installer[423]: Unable to create InstallController

I changed all the permissions for all the Microsoft Office Folder users to Read and Write.

Restart, same error

MacBook Pro, Mac OS X (10.7.4), non retina, 2012 spring new

Posted on Jul 12, 2012 6:57 AM

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Answer 1

ChuckH2D

Level 1

0 points

Mar 10, 2013 1:16 PM in response to bpotter1942

See:

https://discussions.apple.com/thread/1948155?threadID=1948155&tstart=1

I had identical Installer Log failure notices: I used Houdini to view the invisible files and per Limnos' suggestion cautiously dragged

user > library > preferences > com.apple.installer.plist out of that folder onto my desktop and double-clicked on the .pkg file again and it opened and installed properly.

My Installer now works properly on all .pkg files.

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