USB Drives Ejecting Themselves randomly

I am having a very odd, and potentially "dangerous" (as it may lead to corrupt backups) problem with the USB ports on my brand new late 2011 Macbook Pro 13". The problem is that any usb drive (incl. Powered External HDDs, USB sticks, memory card readers etc.) eject themselves randomly while connected to any of the two available USB ports. I have read through several discussions about this issue but have not been able to find any explanation or solution to this. The thing which bothers me most is that when I wiggle the usb plug in the port on the laptop, the drives eject SOMETIMES, and sometimes they just eject without me doing anything, and sometimes they don't eject at all; so I don't know if it is a hardware fault, or something which I can fix myself!


I brought the machine back to the store and plugged two USB sticks in and wiggled them about, and they stayed mounted, so that was a waste of time. Then I thaught, maybe it has something to do with power management, so I tried this with the MagSafe connected and disconnected. It seems that the ejecting happens when the MagSafe IS connected to the power, and more often with my POWERED External HDDs. It makes no difference which ports I use. I reset the System Management Controller (SMC) and the problem SEEMS to have stopped, but I only tested shortly after doing this.


My question is, should I be worried that I have faulty USB ports on my Macbook (since wiggling the connection seems to have affected it), or is it really something to do with the SMC and my hardware is all OK?


Thanks in advance for your help!

MacBook Pro (13-inch Late 2011), Mac OS X (10.7.4)

Posted on Jul 16, 2012 12:53 AM

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21 replies

Aug 19, 2012 2:28 PM in response to Shootist007

I did get documentation stating that the logic board was changed, along with an order form for a new logic board from the techs. However, a friend of mine who worked for Apple support told me that the serial number of the MacBook should have a line through it (ie crossed out) when looking at it in System Information if the logic board was really changed, so I do have my doubts, since mine is not crossed out. But then again, it's a pretty major store and an Authorised Apple Service Provider, I don't see why they should cheat their customers I such a way. I don't think they would...

Aug 19, 2012 2:42 PM in response to Demonani

Demonani wrote:


I did get documentation stating that the logic board was changed, along with an order form for a new logic board from the techs. However, a friend of mine who worked for Apple support told me that the serial number of the MacBook should have a line through it (ie crossed out) when looking at it in System Information if the logic board was really changed, so I do have my doubts, since mine is not crossed out. But then again, it's a pretty major store and an Authorised Apple Service Provider, I don't see why they should cheat their customers I such a way. I don't think they would...

That is not totallyu correct, IE what your friend told you. Thje Techs, especially Real Apple store techs, have a way to SET the correct/original serial # for the system on a replacement Logic board. Otherwise Apple would have a nightmare trying to figure out what the Real Serial # was for all the Mac's that have had their Logic boards changed.


If you have documantation for the change then it was changed and disregard my previous assumption.

Aug 28, 2012 9:04 AM in response to Demonani

So, just got my MacBook back from second repair. They said the Apple Tech did a software update and after having performed the following tests, found no fault what-so-ever with my hardware (specifically the USB ports):


Apple Hardware Test

Apple Service Diagnostic

Mac Resource Inspector


So I took it to McDonalds next to the shop, plugged in my USB stick, touched it slightly and of course - it ejected! Then I tried it in a few more times and the eject did not re-occur. Same exact problem as before.


Now I really don't know what to do... I can't come back to the shop and argue that the Apple tech is wrong, because I can't re-create the problem there, as it is so intermittent. I am leaning closer and closer to conlculding that it really is some design fault with the MacBook Pro which can not be remedied.


Any suggestions of where I should go next?

Thanks for support in advance!

Oct 5, 2012 7:37 AM in response to Demonani

Hello again... My case has progressed considerably since my last posting, but unfortunately there is still no resolution in sight. I would like to share my experience and perhaps get some expert opinion on how I should proceed.


The USB ejecting problem persists, just as before, and just as intermittently. The device has now been sent for service 3 times, and I have spent several hours on the phone with Apple Support discussing this issue. The first time the machine was sent for repair, the logic board was changed - the problem persisted. The second time it was sent, I was told that there is nothing wrong with it. After that I decided to contact Apple Support. After extensive troubleshooting and sending them videos of my issue, and exchanging several emails, I was told that all we did was establish that this is not a software problem and that the device must be sent back to the service provider. So I sent it for the 3rd time, only to get an email from the Service Provider, stating that they are not able to recreate my issue under any circumstances and after several attempts, and that there is nothing wrong with the machine. I told them to send it back to me and that I will pursue legal options. After I got an email from the store to say that I can pick it up, I went in and they were not able to find it for half an hour. After it was finally found, I was able to recreate the issue successfully and show it to the sales representatives, who confirmed that there is an issue but they cannot do anything until their resident Apple tech has a look at it. I came in the next morning, showed it to the Apple tech and was again not able to recreate the problem, so back to square 1 - I was just told there is nothing wrong with it. Since the 3rd repair attempt, I have been waiting for a call back from Apple Support in hope of further assistance.


Just to re-cap, my problem is that all of my USB devices get ejected and re-connected immediately when the USB cable is touched slightly while connected to the MacBook Pro. This issue is intermittent, and some days it works perfectly, and some days it ejects with the slightest touch.


Please let me know if anyone has any ideas of what I could do?


Thanks in advance...


<Edited By Host>

Oct 7, 2012 8:03 AM in response to Demonani

Today I discovered that something similar is happening to my girlfriend's Samsung netbook, when I wiggle the USB connection of an externally powered HDD, it unmounts, and re-mounts immediately, just like on my MacBook. It hasn't yet happened to the pen drives on the Samsung, like it does on my MacBook, but this could be a clue that perhaps this is normal behavious for USB connections!? I does seem to happen more often on the Mac than on the Windows netbook, and before I got the Mac I never really paid much attention to it on Windows machines, but I do re-call it happening, where the drive would just eject if the connection is touched.


Pls guys let me know your thoughts on this...

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USB Drives Ejecting Themselves randomly

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