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how do i reset my security questions? i forgot the answers

i am making my first purchase on the itunes store, i cant remember the answers to my security questions... how do i reset them?

itunes

Posted on Jul 16, 2012 9:03 AM

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8 replies

Jul 16, 2012 4:23 PM in response to MALaban08

Underneath I listed step by step click directions on how to get your secret question reset through apple.com/support.



First go to www.apple.com/support


(click) Contact apple support


(click) iTunes


(click) Use express lane


(click)iTunes store


(click)Account management


(click)iTunes store account security


Fill out questions


(Click one of the contact options) Support options /email , chat now , or call me now


Have them reset your security question

Sep 18, 2012 6:52 PM in response to Moethuggish

If you do not know your password AND you do not know your security questions, you have to choose "send an email" when resetting your password through appleid.apple.com. After you receive the email and reset your password, you can return to appleid.apple.com, log in, and reset your security questions. expresslane.apple.com is also a great resource if you are unable to reset your security questions.

Sep 22, 2012 3:50 PM in response to MALaban08

You can contact the Account Security team by following these steps:

Please navigate to:

https://expresslane.apple.com/

Choose:

iTunes > iTunes Store

Then for Topic choose

Account Management > Lost or Forgotten Apple ID password (any concerns regarding security questions also fall under this category)

Choose Continue

You will be given the options to Talk to Apple Support Now or Call Apple Support Later, please choose the option that works best for you. If the hold time is long, you might only have the option to talk with them later.


If outside the US or Canada, and your country has Apple Phone Support, you must call and ask for The Account Security Team. They will then ask some secuirty questions. If resetting your Security Questions, you must have a Credit Card on file so they can reset your Password First, then they can help reset your secuirty questions.

how do i reset my security questions? i forgot the answers

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