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Level 1

9 points

My Macbook Pro Retina's USB port on the right side not working at all

Dear all,

I received my macbook pro 15inch with retina display a week ago, but not until today had I got the chance to use the USB port on the right side, only to find out that it is not connecting to anything at all. I have tried to use my iPhone 4 and iPad 3 with two different cables, my USB thumb drive, and my Blackberry 9900, none of them are charging nor shown in iTunes/Finder. All of above works on the left and on other windows machines too.

I'm also not able to charge my Blackberry with the usb port on the left side, thought it would pop up a message saying "charging not supported" on the phone.

For you information, I have applied both updates including the one released few days ago. I have also tried to reset the PRAM. Also, I have migrated from my old late 2008 13inch unibody Macbook using Migration Assistant, not sure if this would affect anything.

I'm aware that there have been reports and discussions regarding the USB port not been able to run devices on 3.0 speed, but I wonder if anyone else have the same problem with me, where the port simply not connecting to anything at all?

MacBook Pro with Retina display, Mac OS X (10.7.4)

Posted on Jul 21, 2012 9:41 AM

Best reply

DStyles333

Level 1

1 points

Posted on Mar 10, 2015 10:27 PM

Retina Macbook pros have week connectors for the I/O board data cable (part# 923-0666 on my MBP 15" 2014). This is the data cable connecting the I/O board (which has all the connectors on the right side of the MBP) to the Logic board (mobo). The tiny connector teeth on the cable itself are very easily damaged and could go unnoticed by Apple QA. Once they're in the socket it's unnoticeable. Damaged connectors on that cable will lead to everything on that right side (USB, HDMI, Card reader) either behaving erratically or not working at all. This is a photo of the connector I'm talking about.

https://d3nevzfk7ii3be.cloudfront.net/igi/UmdAWDmcCTI6iXVL.huge

Not saying that's it, but this connector has given me grief, and then none of the connectors on the right side work properly.

View in context

80 replies

May 2, 2016 2:52 AM in response to jonathanoee

!!! Today another disk went corrupt after copy of large file to the disk. .... now I will leave the computer into service... Now I am almost sure something must be wrong with the right USB port...

After copying large amount of files the USB3 Disk will not mount!! Also the name of the disk disappeared, its now named "disk5s2" .... and greyed out in diskUtility so I can not mount it anymore.... (same thing when checking the disk in another computer)

I suppose everything is lost on this disk.

Fabio984

Level 1

38 points

Oct 16, 2016 1:36 PM in response to Torry X

Hi, I have a new macbook pro and I have a problem with the right side usb port too. when I plug the iPhone, it keeps connecting and disconnecting. did you solved the problem? thank you

Dogcow-Moof

Level 8

36,251 points

Oct 16, 2016 8:32 PM in response to Fabio984

More often than not this has turned out to be a hardware issue.

Since your system is new, simply make an appointment at your local Apple Store to have it checked out.

Fabio984

Level 1

38 points

Oct 17, 2016 12:21 AM in response to Dogcow-Moof

Hi, I searched the problem and found something to "reset the NVRAM". Just pressed and keeped pressed a while "cmd + alt + p + r" right after rebooting, and worked!!!! I'll keep using this port and check if problem come back. Thank you

Badaue

Level 1

4 points

Sep 18, 2017 8:40 AM in response to DStyles333

THANKS MY FRIND!!! You help me... Thanks!!

My Macbook Pro Retina's USB port on the right side not working at all