My mom updated her itunes and now the icon has dissapeared, how do i fix this?

today my mom said she tried to update her itunes. when she did this she said the program stopped responding and shut down. now the itunes icon is gone, i can still search itunes on the computer and get: searchresults>itunes but in the itunes folder but it only contains: the folder albumn artwork, the folder itunes media, a itune library extras, a itunes library genius, a itunes librar, and a itunes music library icon. i have also checked her control panel>programs>programs and features, and itunes is not listed so i cannot uninstall or update it through that. her computer is runnign on windows 7. my guess is that itunes half uninstalled itself but i dont know how to fix this because im not very good with itunes. any help would be appreciated. thanks in advance.

Posted on Jul 24, 2012 3:43 PM

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3 replies

Jul 24, 2012 4:17 PM in response to b noir

well it seems to be working but during the intallation i got a few messages that ill share with you just incase:

1: an intallation for itunes is currently suspended. you must undo changes made by that installation to contine. do you want to undo these changes.

2: one of more of the files required to restore you computer to its previous state could not be found. restoration will not be possible.

3: you do not have sufficent privileges to complete this installation for all users of the machine. log on as an administratior and then retry this installation.


after message 3 i logged off and check to see if there were any other users on my moms computer(there were not so this user should have all admin powers) when i logged back on the itunes icon was there and i clicked it to start it up 2 more messages came up talking about how itunes couldnt connect to any mobile devices and to repair it. then it said it wa sunable to repair and to reinstall the program. itunes seems to be working fine and my mom doesnt have an ipod/mobile device that she uses on itunes anyways so i belive the problem is fixed. Thanks you for your help and have a good day 🙂

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My mom updated her itunes and now the icon has dissapeared, how do i fix this?

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