I filled in the info for the free Mountain Lion upgrade on my retina macbook pro... unfortunately I'm from Canada and it asked for a zip code (even though I was on apple.ca). I put in my postal code and was able to "submit my info" and get a claim reference number. Hopefully it still works.. I did notice it appended United States to my address too.
I am almost 10 minutes hanging on the phone trying to speak with on of the "Apple Advisers" at the Call Center in Brazil...
Yesterday I gave up... today I am going to let the phone plugged on the computer and I don't care to wait another 49 hours to TALK all I want to TALK.
I sent an email 2 days ago asking about an automatic update from my sales receipt that tne Apple Store salsman told me about upon purchase of a new iMac on June 11.Then, I found the Up To Date online form on Apples website. I received a response a while after telling me to fill out the form on the website.Then, yesterday afternoon, I received a followup email to see if my question had been resolved yet. I relpied No, then I received the following response this morning. It's from my App Store support request.
Quote:
Hi ,
Our sincerest apologies for the inconvenience.
I understand that you haven't receive your code yet. Please wait for 48 to 72 hours to receive an email. Apple is aware of this issue and is working to resolve it. You should receive a new code soon.
Thanks for your forbearance and patience with regards to this matter.
Sincerely,
Randy
iTunes Store Customer Support
Update: I just received the 2 Emails. One with CODE in a pdf file, and the 2nd email with the password to unlock the .pdf file.
I'm downloading the update now.
This is less then 48 hours after submitting the Up To Date online form.
I've waited a lot longer on some other things..... Like ICS for my Motorola RAZR MAXX.
2 days wait compared to 3 months isn't too bad, is it?
I wonder if there's some common denominator we can get out of the way. For instance:
1. I puchased mine online
2. I live in Canada
3. I have a Gmail address
4. I filled the form out a few minutes after it went live two days ago
It's been well over 48 hours and I've yet to receve any e-mails.
I'm in the same boat at you Fish ! Canada, bought online, gmail and time frame
I also submitted my claim on the 25th, and have yet to receive anything. I might give them a call.
There is no point calling... They will tell you to wait 72 hous or it will clear up over the weekend
People get codes randomly, doesnt matter where they live, what time they filled the form etc...
Everyone got the refernce code after filling up the form, so you can call after Monday and ask, no one will help now except standard excuse - "everything is OK, please wait a bit"
I called them today they said if after 72 hours you still don't receive anything to call them back as it will need to be escalated.
After 20 minutes waiting on the phone, an APPLE ADVISER answer it... (Apple Customer Service Brazil)
He asked my Serial Number, Name, E-mail and telephone...
Same excuse...
" wait till 72 hours to receive the code... if it does not arrive at your mailbox, call again, ~wait 20 minutes more~ and we are going to resend it. "
The good news is that my request was approved. Apple is having trouble in generating the codes and sending it.
Can you call them for this on weekends? Today is friday and after 72 hours it will be Saturday.
It's been 74 hours for me here. Maybe Apple will extend it to another 72 hours? The Apple Store guy I bought my new MacBook Pro said he could give me a copy but he said I will not be able to update it as it is MAS signed 😟 So I guess I will have to wait.
Fianlly got two emails, one with an attachment. It's been about 55 hours-ish. Hope all goes well! I guess Postal Code works in zip code spot and the United States that was automatically appended to my address didn't matter.
Update: I used the one code from one of the emails to unlock the PDF file in the other email which contained another code, like people were saying, and I pasted it in the Redeem section of the App Store and Mountain Lion seems to be downloading.
Got mine too an hour or so ago and everything was fine. It's trying to download now, but it's one slow download as all of you might guess.
Finally 1 hour ago I've received the two emails from apple (78 hours after).. 10 mitutes later other two emails with another code, then a third group, and now the fourth.. Now I have 4 reedems to download Moutain Lion.. Wow
I got my code today, bought my Mac Book Pro & an iMac at begining of July and 2 days ago I registered my macs for the free upgrade and got the codes today and installed, only problem I now have is that my mail accounts dont work, they show offline and I clearly have interenet access and all my passwords etc are right, is anyone else having this problem? if I'd known this I wouldnt have upgraded to be honest
Free Mountain Lion Upgrade
