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Free Mountain Lion Upgrade

I filled in the info for the free Mountain Lion upgrade on my retina macbook pro... unfortunately I'm from Canada and it asked for a zip code (even though I was on apple.ca). I put in my postal code and was able to "submit my info" and get a claim reference number. Hopefully it still works.. I did notice it appended United States to my address too.

Posted on Jul 25, 2012 6:05 AM

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206 replies

Jul 28, 2012 11:16 AM in response to fishffishstinks

I purchased two new computers, A Macbook Pro and iMac 21. I was told that when I purchased these since it was after June 12, 2012 I would be given the Mountain Lion for FREE from the App Store. I submitted the information to Apple on the day of the release at it took 3 days to even get a response. By this time I already spent the $19.99 and just purchased it to avoid waiting on something that I did not know would even come anyway. After all, I feel they needed my extra $19.99 being such a poverty stricken compnay :-))


I finally got the e-mail from Apple regarding my FREE upgrade and although I had already scanned and sent a copy of my receipts in to them, they wanted me to show proof these computers were delivered to me as well as proof that I paid for them. UNREAL.....


Truly is a serious problem with their FREE upgrade program for new purchases. I will never purchase a new computer this close to an OS change again. Will just wait the next time...


Arggg!!!!!

Jul 29, 2012 5:38 AM in response to fishffishstinks

I refuse to pay for it, as I'm entitled to the software for free. Although right now, I fear I might end up paying for it anyway. This process will take as long as the offer stands. It will probably expire before they answer. I've been waiting for 4 days. This is insane - this can't possibly take that long to process. Bureaucrats. Phff...

Jul 29, 2012 7:59 PM in response to fishffishstinks

You may have a while to wait. I have a friend who requested his copy right away in the morning, and he got his right away. I didn't request mine 'til about 9:30 AM, and I had to wait until Saturday morning to get my copy. I don't want to be discouraging, but if there was that much of a difference between two requests made a couple of hours apart, it may be quite a while until a 9:00 pm request will be fulfilled. Just speculation, but I heard they are going through these requests manually...


I would definitely wait, though. In my opinion, there's not enough differences to make it worth freaking out about. The Facebook and Twitter integration aren't even part of it yet, and I think that's one of the major points of interest for most people.


Hope you get it soon, though!

Free Mountain Lion Upgrade

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