Free Mountain Lion Upgrade

It's the "not a peep" thing that's bugging me most too. Any kind of announcement that they're having issues would help. It's astonishing how much this is tarnishing my image of Apple. They either messed up or simply don't care... and either path leads to the place Microsoft lived when I started to hate them.

Day 5 without the new os for me. Received three PDFs on Friday but none of the passwords worked :-( have contacted uptodate support but no reply currently. Really disappointed :-(

It took 5 days for me to recieve an email in regards to my free upgrade to ML that I was guaranteed when I purchased my new 15" pro w/retina on June 30th!! Can anyone tell me if when I do install it, will it delete non-app store applications (i.e. CleanMyMac, Security software, etc.)?

My best advice would be to go to where you bought your Mac or call them to complain. Perhaps they can help - that's what I'm doing today anyway. I've waited 6 days now. The only mail I've gotten is one regarding an invalid receipt, telling me that there is no information that I've paid for and received my product, which is total bullcrap.

I don't know what the **** they're doing, but it sure as **** doesn't live up to the reputation or experience I've associated with Apple.

And those weren't bad swear-words. Apparently, Apple has turned into a Christian corporation.

Sigh, likewise. Applied for the free update, attaching all the orignal reciepts, only a few hours after the release was available. I've not heard anything since. 5 days, you'd think there'd at least be an automated email...

I've just talked to an Apple-guy on the phone. He told me that there was nothing wrong with the receipt, perhaps just a misread by the ones checking the claims. Sigh... Big time sigh. Next time, they should lose the bureaucracy and just make an automated program and hand out codes WITH the receipts. That way, all the irritation caused by this scandal would be eliminated.

As I said, I paid to get it. I will try to be reimbursed.

Wait! What? These claims are being reviewed individually by people rather than an automated system. That would explain this mess up, but it seems unbelievably stupid.

Apple has a very poor system in place to handle this free upgrade. I'm VERY disappointed in being told it's a free upgrade, but yet almost impossible to get. Lot's of people having problems with this.

I called Apple support. A quick check and they said the update had been approved. So they resent the emails and I got it. Still handled badly and, I guess, if I hadn't called, would still be waiting.

My fiancee's upgrade has been denied, even though she has a new macbook pro retina bought within the dates from the actual apple store????

Apple's customer service is terrible, she has emailed them about it but not recieved a single response as of posting this?

Shocking!

I guess I need to call; on the 27th I promptly received five e-mails with passwords to open the pdf file, but no file yet; I followed the instructions to e-mail update support, but that's gone nowhere...

After 5 days of waiting, I talked to Apple support who told me that everything was approved and that she was resending the email at that very minute. I kept her on the line and waited for the email that NEVER arrived.

The support lady told me that it must be my ISP's spam blocker, so I called my ISP who informed me that no message from Apple was hitting their email server and Apple's email obviously was not being blocked by any spam blocking program.

Oh well, I guess I will just spend the $20.

Sadly, this mess will forever alter my view of Apple's previously stellar reputation.

Like other's here I called apple after 6 days and within 10 minutes got my first email back from them. Moral - don't wait! Call them...