Just gone through the process to get a redemption code for Mountain Lion. Successfully received the PDF that contained the code, tried to redeem it in the Mac App store and got an error saying:
"This code has already been used. Each code may only be used once."
Oh dear. Are they sending out duplicates? What should I do now?
(I have a screenshot if you want to see)
MacBook Air (13-inch, Mid 2012), Mac OS X (10.7.4)
Russia. Still waiting for something((
same here from Malaysia, still nothing heard and didnt reply email.
Even i am getting same Error : Code has been already redeemed, Please fix it.
Thank You
Same problem for me ! I have sent email with problem but not
Answer yet !!!
I just got a reply (have the same problem as you guys):
Greetings from iTunes Store. I'm sorry to hear that you are unable to redeem a code for the Mountain Lion. I know how frustrating that can be but don't worry I will do my best to resolve this issue.
I'm sorry to hear that you've not yet been able to upgrade to OS X Mountain Lion because the code you received could not be redeemed. I realize that you hadn't in fact used this code already and that you'd like to begin enjoying the features of Apple's latest OS. I'll be happy to assist in getting this resolved.
To be clear, customers who purchase a qualifying new Mac computer between June 11, 2012 and July 25, 2012, that does not include OS X Mountain Lion can upgrade to OS X Mountain Lion for free. To participate in this program you must be entered by August 24, 2012. If your claim is accepted, a valid replacement code will be sent to you by email. There will be no need to submit a new claim. I apologize for any inconvenience in this regard.
Please let me know if you do not receive a replacement code within 24-48 hours, as I'll be happy to look into things further for you.
I would like to share some additional information regarding OS X Mountain Lion that may be helpful for you.
The following link provides comprehensive information on Apple's OS X Mountain Lion Up-to-Date Program:
http://www.apple.com/osx/uptodate/ <http://www.apple.com/osx/uptodate/>
To learn of the system requirements to purchase OS X Mountain Lion, please review the following link:
http://www.apple.com/osx/specs/ <http://www.apple.com/osx/specs/>
To see information about the new features with OS X Mountain Lion, please review the following link:
http://www.apple.com/osx/whats-new/ <http://www.apple.com/osx/whats-new/>
I hope this information is helpful and thank you for your interest in OS X Mountain Lion. Please let me know how everything works out. I'd like to be sure that this has been resolved this for you. Take care and have a nice day!'
Which email you used? UpToDate-support's?
I have the same problem as you guys 🙂 ****
Count me in. I got my redemption emails pretty quickly this morning - followed all the instructions only to be informed I had arleady used the code. Brand new Macbook Pro - first time Mac user. More than a little surprised. Sent an email back to support indicating the problem - haven't heard anything back yet. I've got three people who report to me that also got new Macbooks - will caution them about the apparent issue.
Total BS. I called tech support and the guy had no clue about this issue. He then accused me of getting my code yesterday when Apple screwed up and made the page available for an hour. I got my code this morning and it doesn't work so now I have to wait 24-72 hours to get a new one. My reward for dropping 3k on a new MacBook Pro Retina. Thanks Apple. Great job!
I got reply and here is what it says.
I understand that you have an issue with trying to redeem your code for OS Mountain Lion but you are getting the message that the code was already used before. I can certainly appreciate that you would want to have this matter addressed. I am happy to be of assistance.
Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.
Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.
What does this problem have to do with iTunes?
got the same reply from them. seems that they have a template to reply. just click and send click and send...
Good day! This is Karen, your iTunes Store advisor. I look forward to providing you with excellent support today, and I hope that you are enjoying your day so far.
I'm sorry to hear that you've not yet been able to upgrade to OS X Mountain Lion because the code you received could not be redeemed. I realize that you hadn't in fact used this code already and that you'd like to begin enjoying the features of Apple's latest OS. I'll be happy to assist in getting this resolved.
To be clear, customers who purchase a qualifying new Mac computer between June 11, 2012 and July 25, 2012, that does not include OS X Mountain Lion can upgrade to OS X Mountain Lion for free. To participate in this program you must be entered by August 24, 2012.
I'm sorry to hear that on redeeming the initial upgrade code you received, you were unable to proceed because an error indicated the code was invalid or had already been used. If your claim is accepted, a valid replacement code will be sent to you by email. There will be no need to submit a new claim. I apologize for any inconvenience in this regard.
Please let me know if you do not receive a replacement code within 24-48 hours, as I'll be happy to look into things further for you.
I would like to share some additional information regarding OS X Mountain Lion that may be helpful for you.
The following link provides comprehensive information on Apple's OS X Mountain Lion Up-to-Date Program:
http://www.apple.com/osx/uptodate/ <http://www.apple.com/osx/uptodate/>
To learn of the system requirements to purchase OS X Mountain Lion, please review the following link:
http://www.apple.com/osx/specs/ <http://www.apple.com/osx/specs/>
To see information about the new features with OS X Mountain Lion, please review the following link:
http://www.apple.com/osx/whats-new/ <http://www.apple.com/osx/whats-new/>
I hope this information is helpful, and thank you for your interest in OS X Mountain Lion. Please let me know how everything works out. I'd like to be sure that this has been resolved this for you. Take care and have a nice day!
Sincerely,
Karen
iTunes Store/Mac App Store Customer Support
Removed for misunderstanding the post...
My apologies..
Well I filled in the form
got me code and received the duplicate error same as everyone else
Sent an email to Apple tech and got a responce which is exactly what I expected and I will wait till they resolve the situation as noted.
Here is my Apple reply
Good day! My name is Hanna and I am an App Store advisor. I'm sorry to hear that you received an invalid redemption code for the Mountain Lion Up-to-Date program. I know how frustrating it must be. I sincerely apologize for any frustration this may have caused you.
Apple is currently working toward a resolution for the issue you have reported. You will receive an email, along with a new redemption code after the matter has been investigated and further information is available. Please note that you do not need to resubmit a claim to the Up-to-Date webpage (http://www.apple.com/osx/uptodate/) if you have submitted one already.
Once again, I sincerely apologize for the inconvenience. If there's anything else you require assistance with, please let me know.
Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible. Have a nice day.
Sincerely,
Mountain Lion redemption code has already been used
